TJ Maxx

They sell snacks, tea etc but before I purchased any I asked if the items are fresh and was told if they’re not good I could return them. I used one ginger tea bag and it tasted stale (like dirty socks) so I went back with a receipt in hand and tried to get a refund. The cashier had such an attitude you’d think I was committing fraud, oh please lighten up. The money owed me was $ 2.16 if the women was pleasant I would’ve stayed to shop but I’ll go elsewhere.

I really did like this TJMaxx until something unfortunate happened last night. I had ordered a few things online, and brought some of them in to the store to return. The return policy clearly states that you can return items purchased online without the packing slip, as long as you have the confirmation email. I did not receive a packing slip with my order, but I did have the confirmation email. I brought in the items I wished to return, and politely informed the sales person I did not have the packing slip. She interrupts and tells me that I should have «called TJMaxx and asked them to send me the packing slip.» Ok… She then promptly tells me that I will get store credit back… which is not true and not in accordance with the return policy. I told her politely that actually you can use the confirmation email to return items. She ignores me. She starts returning the items. I then pull up the return policy on my phone to show her, and she snaps at me and says that she never said that I could not return the items.
Moral of the story: TJMaxx… I know it’s the holiday season, but please teach your associates the policies of the company, and a little respect to your customers.

Went at about 6pm last night– pickings were slim, but still managed to find some cute clothes. Tons of luggage here, found a pair of Jessica Simpson jeans for 5.00 $ (was tucked away in the dresses… sneaky sneaky). Wasn’t messy, I think I saw one piece of clothing on the floor and when I went to that area again it was no longer there. Didn’t venture into the dressing rooms. Shoe department was a joke. I needed a pair of slip on boots– they had some bear claws. Fit well, only 21.99.

T. J Maxx is always a hit or miss with selection, cleanliness, service, and of course the other people who shop there.
Still, I will say that this place is fairly efficient with getting people through the checkout line. This says something, since Potomac Yards is one of the busier shopping centers, meaning that this store pretty much always has a long line.

I’ve never been there in the morning. It is not crowded at all in the afternoon but they often has a long line for cashiers. There are many products on the floor and look messy. Not only good customer services nut also customers’ manners are required.

theres always a pretty good selection of everything. Could use a little help in customer service dept, cashiers usually barely acknowledge u as u check out. You basically hand over ur stuff swipe and they they dont even hand u the bag. Your pretty much inconveniencing them by making them work.

They have really great stuff, a lot of it significantly discounted. Some things are slightly damaged and they probably have a bad return policy, so you kind of have to be careful and make sure whatever you’re getting isn’t defective.
Some items are discounted about 50% while others are not, it’s kind of hit or miss and it helps to be able to do price comparisons online.
I found some great items and cheap prices so i like this place.

Dirty store, long line, rude cashiers. Will try another store before coming back here.

Hours as of May 2015 are 0930 to 930 pm m through sat. Open 11 Amon Sunday. Easy parking and comparable to other similar stores. Overall great value.

20+ minute wait at 8:30PM. 2 registers open. OMG this is terrible. no one cares. sad face :(

The Potomac Yards location is another safe bet. They do have a good selection of clothing; aside from the repeats that are found in all the TJs and the Marshalls, with more patience and more sifting, you may be lucky to find some pieces of designer wear at great discount. I was able to find a Vineyard Vines cashmere sweater as well as a Helmut Lang sweater in the clearance section! There are just some days you get lucky, as some brands only have 1 or 2 sizes, so don’t give up and go when you have time to peruse. The cashiers are quick and efficient, and they keep the line moving along. Most of the SAs assume the cashier role, so finding one on the floor while shopping is pretty rare. Be careful when you’re parking you car, as vehicles tend to whiz around corners; in addition, some are not cautious in yielding to pedestrians!
+few selection of designer wear

My first time ever at a TJ max…
TJ Max imports cheap stuff and sells them cheap…
The quality is not so good but looks are ok…
The store is a hot mess…
everything is disorganized…
Giant mess…

One of the nicer, more organized locations. The handbag and shoe selections for women were amazing! The handbags selection was probably my favorite — Rebecca Minkoff, Michael Kors, and Coach were a few of the notable designers. A lot of the trending Minkoff mini m.a.c. bags were priced between $ 99-​$ 150! I scored one on clearance for $ 79. I mean, at that rate, one could buy two of them in different colors for barely the price of one. As always, most bags are past season, but they are all still a bargain and are in style. They also had a separate luxury designer section for some Fendi and Gucci bags and high end clothes and accessories, but 1. the price was still pretty high and 2. a lot of the leather bags had scuff marks/​scratches and for the price, you would want them in pristine condition. So scratch that. This place will definitely be my go-​to if I feel the need for a new clutch/​purse/​wallet but don’t want to shell out big mula.
Shoe selection was great! There have been these past season Express wedges I’ve been looking for and I found them for $ 16. A lot of cute sandals are out right now and the staff does a great job of keeping everything organized and neat.
My other find was my favorite Batiste dry shampoo sprays in all the different scents (the big sized cans too) for like $ 6. Stock up on your favorite hair products — they have a great selection and they’re not opened, half empty, or scattered. The staff does a great job keeping all different hair products organized and by label. This made it so much easier to shop compared to other places where it’s like a scavenger hunt.
If you’re patient enough to rummage through, you’ll find some good items. The selection is great, but I have to say one thing — some of the customer service is very lacking. My last two visits, there was one retail associate who was rude and pestering people to get in line even though the store wasn’t closing for another 30 minutes. I mean, way to go and rush customers and ruin shopping experiences. Nobody wants to be nagged. Disgruntled employee much, perhaps. Another time two associates scolded another customer about not getting in line at exactly 9:30… even though the line was still long and this customer was just browsing a rack nearby the registers. It’s not so much the issue about getting customers to the front by closing time… BUT the issue is in the manner it’s handled. One of the associates said to the customer they better get in line or they can get locked inside the store with a nasty tone. Uh, say what?!

This isn’t one of the better TJ Maxx’s. The selection isn’t that great. Let me point out that I don’t like TJ Maxx, but visit every so often with friends and family. Well, this location left me disappointed.

I really like this store. The employees do a good job of keeping things organized, and they have a good selection of higher end boots and shoes for women including Frye. Marshall’s in Pentagon City has probably the best selection higher end/​designer clothing and shoes of all the TJ Maxx and Marshall’s stores in the area… it has men’s shoes too.
It’s in close proximity to Costco, Michael’s, Project ReStore, Home Depot, BB&B, etc.

It’s not uncommon for people to be less-​than-​respectful of merchandise in deep discount emporiums like TJMaxx, so I don’t envy the sales associates and their tough jobs of keeping everything in top shape. But at this particular location, once you get past the perky seasonal display at the front, it’s what I imagine most box stores will look like after the apocalypse: trampled chaos. Whole aisles are borderline impassable as people have yanked things from the shelves and left them in the floor, while the large plastic tags on racks demarcating sizes are really more optimistic suggestions. There were broken items in the dish ware section and the shoes were in abject disarray.
Worst of all? There was a line of at least 5 people wanting to check out, yet no cashiers. Not one. Apparently, there had been a single guy, but he wandered off for ten minutes to check something and no one came to replace him. It was only after people starting putting things back that the lady assigned to process returns began to ring up customers as well. Meanwhile, at least three sales associates appeared to be hanging out in ladies’ shoes chatting.
I may be back, if only because it’s conveniently close to the Petsmart I have to go to monthly, but I’ll mentally prepare myself for the Mad Max atmosphere beforehand.

I am kind of embarrassed to say that I shop at TJ Maxx, Marshall’s and HomeGoods so much that I actually got the TJX Rewards credit card to use when I go there! There’s nothing I love more than a cute shirt on clearance from $ 39.99 to under $ 10. I didn’t go as crazy here as I usually do, but still made it out with two shirts and two pairs of high-​waisted leggings that I surely plan on wearing as pants (no worries, I will bring them to Florida where people won’t judge me the way they will in DC). Usually after a trip to TJ Maxx I have those purchases plus a bunch of cheesy home items, a couple dog toys, a cheapo dog bed because my dog destroys each of hers in angst when I leave, a pair of heels I don’t need and maybe a new purse. Usually all of that can be accomplished in under $ 200, which is wonderful!
This store is, like others said, hit or miss. I’ve seen much better and that’s why I didn’t buy as much as I usually do. The shoe section was messy and laughable compared to Marshalls but that’s usually the issue with TJ. The customer service is lacking — a security tag went off somewhere in the store and kept beeping for ten minutes with no one doing anything. Finally a customer grabbed the item and started to take it up front, the tag fell off, and stopped beeping. Go figure. The clearance racks were also a mess and lots of stuff was on the floor. On the bright side, there wasn’t a line at the cash register so that was nice, and the fitting rooms were pretty clean. Overall not bad but only 3 stars as opposed to 4 because of the messiness and non-​existent customer service.

I finally realized who these stores target. Housewives and stay at home moms. Or people playing hookie from work. I spent an hour and a half in here… not sure how that happened? They have cute end of aisle displays that are probably going to get even better when they finish their instore renovations.

Meh. Box store in a land of box stores in Potomac Yards. Perhaps my experience correlated to the end of the Christmas return rush, but I found it disorganized and crowded. On a good side, their kitchen area is the rage. I found some otherwise expensive Calphalon for a fraction of what I would pay somewhere else.
I guess if you don’t mind the unkept ambiance, it’s a good alternative to Pentagon City Mall where you pay premium prices to rub elbows with yuppies.

I love this TJ MAXX! I always find amazing designer pieces and my most favorite designer bags!!! Out of all of them in the area, this is probably one of my most favorites. Of course it can be quite crowded at times, and you may find yourself elbowing other women through the bags and shoes aisles. I think it is well worth it, especially compared to paying full price for the designer items.
Housewares is another favorite section of mine. I like that they actually carry quality cooking ware, as well as bedding and rugs. Keep in mind that just because I have had great luck finding things, these kinds of places are a hit or miss. So if you don’t find something the first couple times, just keep going and you WILL eventually find something.
Additionally, they very often have super cute accessories for your pup. Let’s just say my dog has everything from a designer winter coat to a designer bed. Yes, I am that pet owner. Don’t hate! :P