TR Framing

They did a amazing job for me. I wanted a frame job for my office and i needed for next day. I was really worried about that. But the gentleman who works there told me that I can pick it up in several hours. So I went to lunch and when I come back, it was done really nice and properly. Of course for a RUSH job like mine you need to choose stock frame and mat. If it is not rush for you, I will suggest you to take your time and look around, they have whole wall of frames and it will make you feel like you wanna try every of them. I was really satisfied the job he did for me. So if you need a great custom framing, I strongly recommend you to go there.

I was amazed by the job they did for me. Perfect team! I took my kids pictures they suggested me perfect color combination mat and beautiful mahogany frame. Abdul the framer was very friendly and helpful. Will defiantly come back. The price is high, but hey that’s what you get for a quality workmanship.

We will not go there again. I brought a family photo with a personal note on the back. It was utterly irreplaceable and I was really nervous to bring it anywhere, but I was worried it wouldn’t be protected unless it went under professional UV glass, so we brought it in.
I wanted it framed with UV glass on both sides so we could hang it on the wall but also see the note if we flipped it over. They understood but said they couldn’t do a two sided frame, so it would just be the bare back of the front frame around the note on the back of the photo. We had a $ 200 groupon and I didn’t want to spend a fortune going to another shop, so I reluctantly agreed. They said it would take a couple weeks.
On the appropriate date, I called to tell them I wanted to pick it up. I gave them my name and the number from my receipt and they put me on hold for about 5 minutes while they looked for my photo. Then they came back on the line and said they needed more time to look for it. At this point I really started sweating. About 15 minutes later they called me back and said they had it and it was done.
My husband went the next day to pick it up but it did not have the glass on both sides — just the front. The man couldn’t read his own writing on the project order. At this point I had lost faith in them and would have taken our picture back and asked for a refund, but my husband left it there and they said it would be done in another week.
When we went to pick it up the second time, we were so nervous. It took them a few minutes to find it. The back was framed so the mat covered part of the top line of text on the note — it just wasn’t a very well cut mat. They had also covered the back of the frame with some sort of matte black tape — kind of like electrical tape, and while it actually looked pretty decent, we still would have rather have had a double sided frame (can’t complain about that though — we did agree to it. just be aware they won’t do it).
Bottom line is that we will not be back. I just totally lost confidence in them and their organizational system.

I will say the final product turned out well. However, I won’t be back. I felt like the man, who I assume was the owner, was majorly ripping me off and here’s why: I had two pieces to frame, got a quote on both but decided I only wanted the first piece framed because it was so expensive. He then tried to barter with me to frame the second as well, which was a much bigger job, and ended up giving me a cheaper quote for the second than the first. (I still declined on the second.) Additionally, I asked multiple times how long until it would be ready and he didn’t give me a time but assured me TWICE that he would call when it was ready to be picked up. I called a month later since I never heard from him and it was ready (and probably had been for who knows how long). I do want to say that the woman who was there when I picked up the piece and who I talked to on the phone was very kind. Go elsewhere.