Advocate Good Shepard Hospital

I love this Hospital. My son and both of my grand children were born here. Even during the construction I think they are doing their best to guide people around. It’s a little inconvenient but that’s a small price to pay for the beautiful hospital it’s going to become. I only had one problem, I tried to call for billing and I got transferred around and was put on hold for 25 minutes and then I got a recording and had to leave a message. Oh well.

Came into ER at 8pm to have my fiancé examined, she was suffering from severe abdominal pain. It took an 1 ½ hours to even been seen by a nurse. Then we had to wait an additional 2 hours for a doctor to come in and state that he wants her to have a CT. So then, he prescribes «dilaudid», a drug that my fiancé insisted that she did not want to have because of the side effects it has on her. She said it 5 times and they still have it to her. Another hour goes by and she finally goes down for a scan, and when she comes back up, tells me they almost forgot she was still in the machine after the scan took place… and yet again we waited another few hours until 3am for the doctor to tell us there is nothing to do but take pain meds, and hope the issue goes away on its own, which was a response I was very frustrated by.
So today, not more than 9 hours after all of that, after not getting any sleep to begin with, another doctor calls her back and says that he didn’t like the complete diagnosis that the doctor the night before gave, and wants her to come back in immediately. Needless to say, we are both extremely frustrated and tired. I hope that I can write a better review on this visit today. I am glad that they are reviewing the problem and hoping to correct it, my frustration is with the crew the night before, I wish they had taken the time to discover these problems then.