Royal Cleaners

If you’re looking for a reliable, dependable cleaners in the area, please LOOK ELSEWHERE!
I came here based on good Unilocal reviews and wow, have I been let down.
I brought two items, a white blazer (to have dry cleaned) and white pants (to adjust the hem).
When I came to pick them up, I saw large yellow blotches all over my $ 100 blazer. I was schocked that whoever cleaned it had not seen them! Keep in mind, my blazer only had the standard slightly dirty collar.
On my pants, the hem was lowered but now in its place was a dirty ring all along the bottom of my white pants! I understand that this was from where the hem was previously. What I don’t understand is why I did not receive a call about this from the person who did the alteration, explaining the condition of the pants and asking if they should clean them, as they looked horrible! Like a ring around the bathtub on both pant legs. It was poor customer service to not call and notify me, and instead iron the existing dirt further into my pants (probably setting the stains).
They ended up re-​doing my blazer, but I was too horrified to ask them to clean my pants as well, not knowing if the same yellow stains would appear.
When I came to pick up my blazer the second time, I could still see the yellow staining, just not as vibrantly as before. When I calmly asked the owner about this and what I should do now, she informed me that they simply do not stain clothes, and that was that. I told her that her answer was unacceptable to me as they CLEARLY DID STAIN MY CLOTHES and she told me that instead I should be thanking her, as my blazer was filthy to begin with! (Totally untrue and WHOLLY INNAPROPRIATE).
The best past was that she refused to refund any of my money, so I got to pay $ 16 to have $ 175 of clothing ruined! I ALSO RECIEVED NO APOLOGY AT ALL. For all of these reasons I am seriously considering taking them small claims court. It is THAT BAD.
THE MOST JAW DROPPINGLY POOR CUSTOMER SERVICE I HAVE EVER RECIEVED. STAY FAR AWAY!

I had never been to or heard of Royal Cleaners until I had the pleasure of sitting next to the owners on the 13+ hour flight from Korea to Chicago while returning from business trip 2 years ago and finding out we lived in the same area.
The story:
I had tried a few others in the area and have found the service, mediocre at best. So, after learning who my seat mates were and sharing my experiences with them, they told me about their shop and suggested I try them out, as they have a more personal approach to the business. So, a few days after we finished our journey and I had unpacked, I started bringing my clothes to Royal, I’ll never take them anywhere else again! They truly go above and beyond for their customers! Great place to get your clothes cleaned and ready for any occasion!

We can’t say enough about this cleaners. The owners take care and pride in their work, and always exceed our expectations. Our clothes are always clean and nicely pressed. Turnaround is only a few days and they will handle an over night request if asked. Aside from clothes, they’ve cleaned rugs, comforters, and table runners. It is the little extra things that make a difference. I hadn’t realized that a silk skirt I brought in for cleaning had an unraveled hem. I picked up the skirt and found that the owner had taken the skirt home and hand-​stitched the hem for me. Well never take our dry cleaning anywhere else!