Alhambra Locksmith

9 pm on a Wednesday night.
Locked myself out of my garage (which had my car and keys that I needed for work the next day).
Called Alhambra Locksmith; they answered the phone promptly (kudos +1).
I was told it was $ 30 to have the locksmith travel to my location plus a fee that starts at $ 25 and goes up «depending on the security level of the lock».
I have a kwikset lock on my door. It was just a doorknob. Not a deadbolt. Or a doorknob + deadbolt.
How much did the locksmith charge me? Oh, just $ 150! I asked him why the fee was so high and he said this was for the labor charge and the lock.
Maybe Alhambra Locksmith should start telling customers that there is a LABOR FEE that isn’t anywhere near the $ 25 that was quoted to me.
My bill read: Trip Charge $ 29.00 + Labor Charge and Lockout Kwikset Door Knob $ 150.
My total: $ 179.
= Me More Upset and Unhappy.
Alhambra Locksmith needs to realize people calling them are already not in a good mood (they’re locked out of SOMETHING); so being UPFRONT is probably in their best interest. Regardless of whether the questions were or were not asked.
Oh yeah — I made my phone call around 9:15 pm and the locksmith did arrive within an hour of my phone call (kudos +1). Two stars.