Big 5 Sporting Goods

Wow the staff at this location is super retarded. They are extremely rude and lazy. They not only have an attitude but don’t even care to help customers. Management: retrain your staff at this location. They have no manners don’t greet and are personally conversing amongst themselves ignoring guest needs. Your not at home, your at work be professional. Bunch of morons.

Visited this store a couple months ago. Had forgotten to write this review till my friend today remembered me of our experience here. We entered the store and 2 (white) employees noticed us. It was obvious they saw us come in we made eye contact and every thing. Not even a smile from them. About 40 seconds behind us a white and Asian male walked in and the same two employees that saw us walk in greeted them. «Hi welcome to big 5 fellas!» Me and my friend (both Hispanic) looked at each other puzzled as to why we were treated differently. Why weren’t we greeted? Was it because we’re Hispanic? Is it because we looked of low income? What was it? Yes I still bought my running shoes, but have definitely taken my business elsewhere.
Maybe I’m over reacting, but I’m in retail also and we also greet customers as they enter the store and rule is «greet EVERYONE that walks through that door»

This Big 5 is really starting to get old and could probably benefit from just a total makeover. Came in for a July 4^th weekend sale but just had an impossible time finding anything I wanted and the people working weren’t much more help.
Decent place if you know exactly what you want and need to pick something up really quick, but honestly half the stuff in the aisles are opened and damaged, so unless you’re looking to get something cheap/​on a budget, I’d say go elsewhere.

These guys (people) are the BEST!!! If they don’t have an advertised item, they’ll call their other stores ’til they find it & have them hold it. They’ll exchange things ez & upgrade you to a better item, sometimes at the same cost. They have amazing discounts & coupon deals! We went to the Citadel Outlets, then came back here & got much better deals! SWEET!!!

Horrible customer service! Needed to exchange some shoes (with receipt) and cashier Jason and another female cashier were throwing us dirty looks. Very unprofessional. Never going to make another purchase at this store.

I had a great experience here! From the moment we walked in till the moment we walked out we felt completely satisfied the employees (I wish I would’ve asked their names) were attentive and so helpful. I was looking for a kendama for my sons Easter Basket and sure enough they were very helpful and helped me find exactly what I was looking for!!!

Went in to exchange a pair of batting gloves I purchased for my son. I didn’t notice at the time they had a rip in them. They were out of the stock but I got my money back with no problem. Easy

On a Friday afternoon I was on a quest for Heely’s for my son. I called in advance; they answered the phone straight away and were able to confirm they did, indeed, stock them.
I found the place pretty easily. Its in a large mall, so theres ample, free parking.
Its been a while since I’ve been in a Big 5 and I guess I’d forgotten how effectively they use their real estate! This isn’t one of those goliath stores so they’ve made use of their space with plenty of high shelving. That being said I was able to find just what I needed. The sales assistant was prompt and very friendly. He helped us with sizing and seemed truly disappointed for my son when we couldn’t find something in a small enough size… and so. Onto the next sports store.
I like the attentiveness of the service. If I lived closer I’d have no qualms about checking here first. In the end, and much to his delight, we found his shoes (after a road trip and 4 sports locations). The Big 5 prices were about 20% cheaper than Sport Chalet.

Workers are useless, I asked for a size check for an item. I waited in the section for 15 minutes and decided to give up and leave. As I was approaching the door, I see the associate I asked for help working as cashier. What she could of done was send another associate to the back or tell me that she was busy instead of saying she will be right back. This is not the first time this incident has happened.

wanted to give zero star, manger rude when I was asking about 22 ammo ,
found out they get it every Tuesday morning but manger sells it to same two people
in line for last three weeks of every Tuesday, finally asked what up how can same
two people use brick of 22 ammo every week, basically manager said up to him to decide, manager attitude was first come first
service, I have no problem with that if that is the store policy, I will just spend my money some where else .
Forgot also to mention I been a customer with big 5 over 35 year, shopping at culver
city store and south bay big 5 which I know is both of there oldest store, so I hope
corporate head quarter know they lost long time customer. good luck I will be shopping at dicks sporting good and turners sporting good from now on and will tell
all my friend to do the same.

I came into big 5 just before Black Friday seeking information about purchasing a gun, all of the employees I interacted with were great. They were willing and eagle to help and answer all of my questions. I was being quite the annoying customer with all my questions and demands. But they completely understood and helped me and I am a happy customer. The manager, Andy was a great help and I recommend this big 5 for anyone in need of sporting goods. Great staff.

The reason why this place gets so much bad reviews is because they sell mediocre goods (very low durability)
If you are like me who didn’t have a choice then this place is ok. If you could travel to somewhere else for sporting goods then this is not your place. Settling for low durability goods would only extend your misery as a consumer, especially when they are slightly overpriced.

Not sure why all the hate for this place. It’s a Big 5 sporting goods, you come here when you need to get a quick replacement for some kind of sporting good because YOU NEED IT NOW! It’s not a specialty sports retailer so they won’t have all the best high end gear, this is a shop that tries to cover all the bases so it has a little bit of everything and for the most part its going to be lower end and medium grade goods. Everytime I come here, I already know what I’m looking for and lo and behold they almost always have it, I grab it I buy it and I leave a happy customer.
If you had the time or the money, you obviously wouldn’t be shopping here, but since you’re short on time or you’re short on money thats why you came here. It’s Big 5 this is what they do.

Customer service is really horrible as well as the store is a complete mess from entering the store to the back of the store. The employees doesn’t greet the customers when they come in or offer help if needed or not. I wouldn’t come here again.

They had a nice collection of sports gear here. I actually came in to look at their bicycles to see what brands they carry. The bicycles are very reasonably priced because they are cheap bicycles. Don’t buy a bicycle here go to a real bicycle store and pay a bit more for quality.

This big 5 literally has nothing but crap and is extremely overpriced. They carry so much useless crap that the store is filled and crammed because no one is willing to buy their overpriced bs. I wouldn’t say I’m extremely thin, but lets just say it was not easy for this little 100lb girl to maneuver her way through the store.

Always disorganized and dirty. Everything is crammed into small places. Parking lot is always full! The shirts in here are basically only larges, not sure why!
I am confused of how this place is still open… Seems so old, needs to go!

Really cramped as soon as I walked in. I had a hard time finding what I needed, and when I did find it, there wasn’t much to choose from. No one helped me or offered to help either.
When I was ready to check out, I waited about 10 minutes while the staff member was trying to get a monitor to work while he was ringing up the one customer before me. Finally someone else came to the front and assisted me. I wasn’t in a rush, but if I had been I wouldn’t have purchased the items I did.

This place is a JUNGLE. You have to dig your way through to find stuff. I’m glad they’re… well-​stocked, but would it kill them to clean up the aisles, reorganize and reshelf products, etc?
We went looking for bike pumps :| Naturally, we gravitated towards the section with BIKES, but to no avail. After splitting up our group of 5 to wander around in search for the needed bike pump, we found it underneath a shelf. With like. ping pong balls, and etc. What?
The workers didn’t approach and ask if we needed help with our search either.
We bought the bike pump, but the day after I saw almost the exact same one at WalMart for almost $ 5 cheaper.
As a side note, at least they have pepper spray for about $ 10. Ladies, PROTECT YO’SELF! :) Over and out.

Came here looking for boxing gloves and was treated SO kindly!
James didn’t know anything about Muay Thai but told me about the different gloves. I opted for gel gloves because they felt more comfy and I didn’t want to have to bandage my hands beforehand. So I got pink (for Breast Cancer Awareness too and my favorite color) gel boxing gloves. (They work really well with bags too). The sale on those gloves ended ¹¹⁄₁₃ but I was able to get the sale since there were only two left. So it was originally $ 24.99 but I got it for $ 19.00. So awesome. He said that some of the money goes to breast cancer research too so that’s really awesome of him to help me out like that. I ended up buying pink hand wraps anyways full price: D Just in case I needed it for class too.
They were really helpful in helping me get my boxing gloves. I’d definitely come back to this store because they were all helpful.