Box-All Parcel Center

Better than most places as this is family owned. The UPS store in South Pasadena needs to learn from this store in customer service and pricing. But there isn’t more to review other than they can pack, box and ship which they do.

Lost my Amazon Return package at Box All. Sung the owner when asked about the package said he didn’t remember. And asked if I had a receipt, I didn’t, then pushed the responsibility on to me. Saying that I was not even there. I said I was here and I gave the package to him directly. That he can check the camera system to verify. He went on to complain and be defensive. Then he said that he would check the system.
I waited and he said to go away and come back in an hour. I came back and he said that there was nothing on the camera. Then he nearly called me a liar. Asking if I was sure that I’ve been to the store.
Then I said that he was there with his wife when I came and that if he checks the camera at the time his wife was there he’ll find me giving him the package. He couldn’t find me at the time she was there. I think he’s lying now.
I complimented on John’s review and he messaged back saying the security system doesn’t work.
So I move the the second step and called Amazon about a return package that was lost. They gave the refund and are doing an investigation. Thanks amazon and I’m never going to ship with Box All again.

The clerk that helped me ripped me off. I had asked for Fed Ex ground to ship my package. I had confirmed with him and he even said Fed Ex ground when he read it back to me. Fed Ex was cheaper than UPS ground and it was faster. That was why I wanted Fed Ex, not UPS. Then the lazy clerk made a bunch of mistakes on the addresses and names. Instead of properly changing the information through the system and reprinting the proper labels, he used a pen to scribble on the labels. I would never use this place again and would not recommend this place to anyone unless they want to pay more, get ripped off, and potentially have their packages sent to the wrong address. If you are even thinking about using this place… SERIOUSLY think again!

My favorite spot to drop off my packages.
Between my boyfriend and I, we have 3 online businesses with a steady amount of orders.
We’re here 4 – 6 times a week. And one day, during the Halloween rush, I dropped off a box with a bunch of packages in it. I get a call on boyfriend’s phone. From Box All. It’s Chris. He called to inform us that the postal carrier had done their pickup, but left our box of packages.
I can’t speak for my friendly boyfriend because when I drop packages off, I’m like «Hi, thank you, goodbye.» And they’re doing US a courtesy by allowing us to drop our packages without purchasing shipping supplies or postage from them.
Chris went out of his way to make that call. And I really appreciated it because I had expedited packages in that box.
This is my place for printing templates for my freebie buttons.
Customer service is always on point.

Its a mailbox, not much to really say about it. Had the mailbox for about 10yrs and throughout the years they only put the wrong mail in my box just once. Staff is always friendly and they usually gives u a nice grace period to pay ur box if had expire.

Been shipping here for years now under the current owner and pervious owner. Never had a issue with any of my packages. We ship high volume every week. Majority of the time there pre paid packages through usps and I drop them off there since I hate dealing with my local post office. But the stuff I do ship with them for my ups stuff ive never had a issue.
There service is good to me and my lady. Earlier this week Chris called us to let us know that USPS forgot to pick up our bin. he didn’t have to do that! but he was kind enough to call me so we could come and get the bin and drop it off at the post office. Overall I love the place is very close to me service is great and there prices are fair.

If you ever do business here make sure you get receipts. Dropped off 36lb box with a stroller inside and it already had a ups pre paid label attached to it. After a few days of tracking, it seems UPS never received the package. It also seems the Hispanic guy «Chris» who took receipt of the package magically had a memory loss of ever taking in such a package. Do business else where. Not worth the headaches of a crooked business with bad ethics
If you see him or family members walking around with a red britax stroller you know where he got it from :-)
Clean up your business.
****7/​23 RESPONSE
I already called in to locate this package from you and also spoke to your boss. You charged $.50 cents to tape up the box, surely you Remember that. When we called to locate the Box
1. «you guys said we don’t remember ever seeing the box»
2. then you guys said it was picked up from UPS.
So which is it?
It takes a Unilocal posting for you to finally spring into action to defend yourself? c’mon chris, i don’t care who took it, the fact is, you’re the one that received the package, charged a fee to tape it and it failed to make it to UPS. Either you did a crapy job of taping it up along with the shipping label or UPS ripped the shipping label off and misplaced it some where. I have plenty of mexican friends, i don’t need to stereotype your race or make this a race issue. Im merely pointing the fact and describing YOU as the person i dealt with.

Seems to be «father and son» running the business. I sold a pair of tires, and had them shipped through them (via fedex ground) at a ridiculous expensive price, was not too happy when this occurred a couple years ago. Yesterday though I had to ship 2 boxes, and decided to get a quote from them. First note, I calculated the cost to ship via
(using the dimensions and weight… all were accurate upon getting their quote), the website quoted me $ 71 to ship… and this place quoted me $ 96! $ 25 more. The other box on the website was $ 44 and this business quoted me $ 64 $ 20 more. I understand they need to make something on the side, but that’s just ridiculous. They were nice and all but I’m out to save money. I did the exact same process (using the website to determine the cost, etc.) a few weeks ago to ship some other stuff and went to Kinko’s. The website quote was spot on with the Kinkos. The Kinko staff were a pain in the ass though, there are two women (Kinko’s on Atlantic blvd by ELAC). One was dumb as a rock, but the other one tried working with me. Anyway, if you decide to ship through box-​all parcel center, prepare to spend more than you know.

I’m the chintziest patron of the day…
A book of stamps…
Just an OK place.
Nothing special.
Nothing fancy…
$ 2.50 for a foot long piece of tape. Not good!
Service…hahahaha…what service???

nothing i can say. the only word is bad, bad, bad. don’t go there and fuck them very much

I came looking for a full-​service shipping place (i.e. provide the box, the packing peanuts, the tape, the actual shipping). They were able to do all of this, but the price for each individual service was really expensive.
They charge $ 3 for packing peanuts. They also charge $ 1 for each item they put into the box. So, if you have a card (a flimsy, .5 ounce card) you want to put in the box, that will be $ 1.
The only reason they get 2 stars is because of the shear number of different box sizes they have to choose from. You’re bound to find a box that suits your needs.

Sorry Jason, read closely or close your eyes. Whichever you prefer.
I’ve only been here once, but it was the worst experience I’ve ever had involving shipping or mailing something.
I came in with a prepaid box to ship my Dish Network box back, but I left it unsealed in case they wanted to check the inside or make sure it was ready for proper shipping. I don’t know. My bad.
However, the guy there handled the situation very poorly. He came off as having no customer service skills whatsoever.
:talking to another employee or the driver for a minute before acknowledging me:
Me: Hi, I have a prepaid package I would like to send out.
Employee: :looks at box: You gotta seal it.
Me: Oh… do you guys do sealing here?
Employee: It’s $ 5. (i actually don’t remember the exact amount)
Me: Oh ok… can I just buy some some tape from you guys and tape it here?
Employee: I guess.
Me: Ok… :I grab a $ 2 roll of packaging tape and hand it to the employee along with my credit card:
Employee: :looks at it: don’t you have any cash?
Me: :i only had a dollar in my wallet: no, I only have a dollar, sorry.
Employee: Well it’s a $ 10 minimum for cards.
Me: Oh, ok. Nevermind then. :Pretty irritated with the way he was talking to me, so as I was grabbing the box when I was thinking maybe I could muster up some change in my car:
Employee: Gotta be sealed next time before you bring it here.
Me: Ok. :I just walk out quickly:
I didn’t even bother looking for change in my car because I did not ever want to step foot in that place again. Ok so MY BAD for not sealing it or having enough cash, but talk to me like a customer, not your dumb brother. Ugh.