Kit Leung, CPA EA

Fishy about pricing cuz they tend to overcharging, worst service ever!!

One of the most unprofessional accounting firms. Your customer and professional services are absolutely one of the worst I have ever seen. My parents are your clients for years, we pay you to do your job. Unfortunately, your employees are incapable of their job responsibilities. When your employees make mistakes, it is your damn responsibility to fix it, and apologize for the inconvenience that you’ve caused. However, one of your employees tries to get away with it and blames it on clients. You will no longer receive any of our business or our family/​friends.

Worst customer service ever!!! I think Kit needs to learn how to treat her customers right and improve her customer service skill. Every year we go in regardless of busy or not, she isn’t friendly and doesn’t show welcoming. Her face toward us is as if we owe her something and as dark as a charcoal. We receive letter from IRS because she forgot to include complete documents to the IRS twice!!! And when we went to the office to ask her what’s going on, she sat in front of the entrance. We said hi and she didn’t reply back. She talked to her staff and instructed her staff to talk to us. How rude!!! My whole family goes to her. Each person goes there separately with their own tax. Each comes back with same response. She has the worst customer service skill ever!!! And now my uncle is no longer her customer. We are leaving too.

My friend recommended this place to me. Louis, who worked here as a staff accountant was super helpful. First time I came here when they just opened and realized that I forgot to bring the correct document, Louis was really helpful communicating with me through email and helped me prepare for the right document for the tax. The second time I went in to the office, he instantly recognized me and helped me finish the last process efficiently. Make sure to go early to avoid long line in tax period! Really efficient service! They could speak both Mandarin and English too.

I was referred to this place by my ex when tax season came this year. Since we went in on a weekend, the place is a zoo. Tucked away in a generic strip mall on a busy section of Valley Blvd in Alhambra, parking could be a challenge despite having their own lot for the plaza. There are no appointments so its first come first serve. Make sure you out your name on the sign in sheet and wait your turn. I think only Kit is the actual CPA and the rest of the staff look like accounting majors from local colleges. We waited for over 1 hour on Saturday just to be seen. They do your taxes and enter all the info right there on the spot so make sure you already have all your docs in order. I was a bit apprehensive since I have rental property, 1099 and also W2. They seem to want to rush through the process so they can serve everyone waiting in the cramped office. My return cost $ 180 vs $ 250 quoted by a private accountant you can schedule an appointment to meet and receive better attention so I don’t think it’s much of a saving.

Every year I go to this accounting firm to do my taxes. They are the best! This time Louis did them assisted by Kit. They are terrific! If you like expert fast service, with the highest level of professionalism, then this is the place.

Very professional and efficient. She’s also personable, making the a tedious task of filing tax effortless.

I had a few tax related questions and was referred to Kit through a friend. She was very patient and willing to help. In fact, she gave me a free consultation over the phone and after I emailed her all the personal legal documents, she walked me through step by step on how to solve the issues and reassured me there are no significant problems after reading everything I submitted. I truly appreciate her prompt response and professional attitude on solving my problems.

Fast service and the staff answer my questions with patience. And cheap.

I have came here two years and this is going to be my last and final time. Well being a starving students and a seasonal part time employee, I try to get the most of my income tax return from write off from school and work. Kit, I would guess she is the boss/​owner don’t quite see that. Well she did write off all the expense from school but not from work or my licenses expense and that hurt. She explain to me in order to write off for work I must own a home in witch I don’t. Funny thing is from last time that she did my taxes which she did and I got everything written off a nice little change to boot. This year no thanks to her I lost several hundred dollars because of her.
If you come here feel free to lose more money then you are saving.
Update: went back the 2 days later and sitting, waiting and listening. She seriously don’t know what she is doing, she forgot to add other peoples bill/​forms/​taxes. I really don’t want her to be doing my taxes if she is always like this.
And finally she really needs to learn about customer services. If she wants her customer keep on coming back.

I was refereed by a friend to this CPA firm to file my tax. Their office is a bit small that only a sofa and love seat for customer to sit and wait.
3 desks with 3 Chinese staffs to process customer filing requests. Customers just walk in and sit at the sofa and wait. No waiting system but just by courtesy order.
Filing was super professional, efficient and accurate! Took only about 15 mins to process my filing and efile already. No mailing needed or minimal mailing. ^_​^
Will def return next year or ask any finance advice.