RadioShack

Just bought a Galaxie smart phone through Sprint on 12-​22-​2015. It was supposed to come with a free 32″ Samsung LED TV promo. The salesman offered to register it on line so I let them do it. He said I’d get it ion 2 – 4 four weeks. Three weeks later I came back to see if I could get tracking information and he said he was not sure if it transmitted or not? I spoke with the supervisor Joe who said he asked the sales rep, the rep stated he did not register it which is a total lie. Called Sprint (BTW now owns Radio Shack) told me to call Samsung who is impossible to communicate with. I’ve spent hours on the scam and have given up, but I’ll will dispute the charge. This place should be avoided like the plague as all are in collusion to deciefult and rip off the consumer.

This store is amazing, great customer service and all the guys that work there are so helpful. Joe, Derek, Mike thank you for your help, you guys are awesome, I will recommend my friends and family to visits your store. Thanks again guys.

Very good fast service, replaced my battery in no time. Everyone is friendly, the store is very clean.

I like RadioShack. I can find most batteries here for watches or other lesser known battery types.
It’s usually a quite small store and you can find most of what you need. Batteries, electronics, accessories for those electronics, and more.
The pricing is okay. I paid $ 5 for a single watch battery. The deal was buy one, get another for $ 2. Eh. I guess it’s alright. I can guarantee that RadioShack is reliable. If you have batteries needing replacement, RadioShack most likely has every type of battery hands down.

Awesome guys. I went today and bought a router and a radio/​clock. Issac :) greet me and guide me to the routers, explained to me regarding the function and deals, very patient. I decided to go with a clearance item, which allows me to get another clearance item for 50% off. After I got the radio/​clock, I went and have everything ring up. There they found out that the router that I got was miss placed. After explaining to me, Art, the manager, was kind enough to get me a discount to buy the same router that I’ve picked. For quite awhile, they are the best service that I’ve experienced. Good job, guys!!!

They need to change their timings on Unilocal.they close at 9pm Mon-​Fri and not 9.30 pm

Bad customer service, rude ass employees, find yourself another RadioShack because they don’t even make eye contact when they talk to you lol

I called in and they were super rude, some guy named Nathan helped me, when I asked him to please repeat his name he said ‘Why do you need to know my name?’ I told him I just wanted to know, then he told me it was Jonathan, so im really not sure if his name was Nathan maybe I heard wrong when he first introduced himself as he picked up the phone.
Throughout the entire conversation of 3 minutes he was busy laughing his ass off with his coworkers. I work too so I understand the giggles but it was very unprofessional considering how he couldn’t finish a full sentence of ‘sorry we don’t have that phone’ without laughing.

Headed to this little plaza to try to find a tv cable for my dorm. I first went to big lots because its right next door before heading here then after entered here with one of my girlfriends to find the cable. Seeing there was one in big lots I chose to check this place out and compare. As we walked around the store I found the cable Myself with no customer service and was ungreeted as I walked in. There was 2 guys in the front working. I decided to go back to get it at big lots because it was more feet offered for cheaper and as we walked out the next group of Asians were greeted with help by the customer service. Not a nice thing to do… Not looking to go back anytime soon.

The associate who «helped» me had the personality of a fence post. I partly knew what I was looking for that day, but he just stood over me like he was waiting on me. There was no small talk or anything like sales people usually do. He never smiled or anything. I wanted to tell him he could have a personality, that it was okay.

Walked in to get a couple of Apple Lightning to USB cables about two weeks ago since I needed them in a pinch. Purchase was relatively smooth. They said it came with three year insurance and that I could swap out the cable at any time if it was damaged. At first, I was impressed but as soon as I saw the receipt, I noticed they had actually charged two dollars per cable for the insurance. It was in no way «included». They did not even ask me if I wanted to add the warranty.
Skip to Today. I walk into the store and mention to the cashier that I want to return the cables. First of all, the cables were unopened. As soon as I say «return», two other clerks swoop in and start to scrutinize the packaging. The cashier immediately begins to check for tampering of the box to make sure I didn’t slip in fake cables. One of the clerks even starts to peel back one of the flaps. The other clerk, not realizing this, examines the box with the peeled flap and almost accuses me of tampering it.
Ultimately, I walked out of there with a successful return, but I felt like I was being mobbed. The management needs to train their staff not to exhibit this kind of behavior when dealing with customers. It makes us feel very nervous and uncomfortable.

Got the Samsung Galaxy 4!
Not sure how I feel about the phone right now (I was an iPhone user so I think Android is going to take some getting used to), but the staff at RadioShack was super awesome and friendly. They helped me trade in my old phone, and get set up with my new phone. Absolutely, fantastic customer service!

Worst experience ever with this store, especially the store manager. We bought a GPS with RadioShack in El Monte, but it was not working, so we want to return. Usually with big chain store, you can buy in one location and return in another, but not with RadioShack.
When I told the staff the GPS was not working, and I want to return it, he played with the GPS for over 30 minutes to make sure, which is fine. However, when I told him I don’t want another one, I just want my refund, he gave it to the store manager, and the store manager said it is the store policy that we must go back to the original store for refund. Then I told he it was not written on the store policy and the store manager didn’t tell me when I bought it. Then he gave me a bad attitude and said it is his discretion for not processing the return for us. What the heck! They don’t have customer service. I know he just don’t want to process the refund at his store so that it will bring down his sales, but I am tell you, Kevin Ho, store manager, I will do my best to tell everybody how bad your service is. If I ever need to buy stuff from RadioShack, which I don’t think I would do that anymore, I won’t go to this location anymore.

This is one of the busiest Radio Shack I’ve ever seen. Probably because it’s in a busy plaza with lots of eateries, supermarket, and a few stores. They need more staff because it was quite a long wait especially when customers want phone plans.

we came looking for an DSLR camera and we got a tutorial and great customer service experience from Rafael who i think is an Area manager and was there that day, he truly made this a great shopping experience for my mother in law who she was in vacation from NY and had been shopping for her camera for quite a awhile in NY stores and would not get the time of day from anyone until we came to this store, i will be shopping in this store now just beacuse of this great experience, thanks Rafael.

I had purchased a laptop at
and decided it wasn’t what i wanted. These guys helped me call radioshack over the phone and helped with my return. Thanks!
I also notice that these guys have the patience to deal with elderly customers asking about their phones. I sure wouldn’t have!
Overall, great customer service & quick with finding what you need. These guys are not lazy at all. Once you walk in you’ll be helped according to whoever is first.
Will be coming here again if I ever do need an upgrade on my phone.

Is Radio Shack still relevant in the retail space? I admit, I’ve been on a self-​imposed Radio Shack boycott for years. If I was looking for batteries, cables, or headphones, I would go to any number of places before Radio Shack even entered my mind. Wonder if any Unilocalers got iPhone 4 from Radio Shack.
But I gotta hand it to these guys. They really came thru for right before Christmas day. Two of Mrs. C’s presents came from Radio Shack — a cable going from her iPhone to her car’s auxiliary input jack, and an digital antenna. The antenna I got is amplified with its own power source, and I wasn’t expecting much being on the bottom floor of a 4-​story condo complex, but this thing works pretty dang well.
I was kinda surprised how much stuff they manage to pack into a store that’s not all that big. However, they definitely train these guys to upsell on extended warranties (it’s just an antenna) or small things like batteries. That’s ok — a firm 3-​star rating for the helpful service and surprisingly decent quality stuff. I might even think of these guys next time I need something for the house. *gasp*