Volkswagen Alhambra

Birdy and Jay are the coolest! Very friendly and down to earth. If you’re looking for an automobile contact either of them!

I bought my first car here on Monday. Birdy is such a sweet and considerate consultant, and she helped me a lot in selecting my car.

Excellent car buying experience! Got the price on a Golf I wanted without haggling. Staff is very attentive and friendly, especially Jeremy, Sylvia and Mirna! My 16 year old is thrilled with his first car!

Went in to trade in my 2014 GLI for a 2016 the other day. Was helped by Birdie. Such genuine hospitality that girl. Made the process super smooth and enjoyed her guidance through the process. Love my GLI!

Birdy is still great… But whatever happened to my friend at the end was a nightmare.
We totally felt scammed. We thought we got a good deal, but apparently your sales manager removed the warranty without notifying us. When we went back the next day for the paper work he made us pay an extra $ 1,400
Tsk tsk… Sneaky sneaky.
But Birdy is still great, I bet she got tricked as well.

I routinely take care of my car. How it should be with Volkswagens. Now I drive from walnut to visit this dealership. There is one closer to me however, they have better service deals at this location. The waiting room is very roomy and they have coffee/​water to drink. The staff is very welcoming. My service advisor was easy to talk too which is good because they are the key to knowing what’s going with the car since they talk to the mechanics. I got a few complements as well for the modifications I had on the car which is a relief to hear because they seem to have a understanding that some VW owners like to modify their cars. Other places look down upon this from experience. Thanks for the hospitality at this location. I plan to see you soon again for routine service.

I just got my first car from them last week.
The person who helped me was Jeremy Elliot who was very patient and professional. He showed all the different options for the car and even went the extra mile when I called him to answer more questions about car after I bought it.

They are professional and nice.
I left my car for the car service and I got my car back within a day.
Thank you for your nice job!

Incredible service, awesome vintage showroom, and a wondferful car-​buying experience.
I want to take a moment to thank the staff at Alhambra VW for getting me into an amazing vehicle. Particularly I’d like to thank Jeremy Elliot and Eric Vorperian. These gentleman went that extra mile to help me. They were so aggressive with getting me the best deal possible with their finance dept, that you’d think I was their own family. Not only that, they arranged to have someone drive my new car home while I returned my rental.
Just earlier that day I had a less than positive experience at Pasadena VW. So I went in with my not a lot of hope. I left Alhambra VW on Cloud 9 and can’t tell you how much I love my new car. It’s a beast!

I went in to test drive the new jettas while mine was getting an oil change. Birdie was so fun to work with, going over figures and paperwork was a breeze. The service staff was excellent and the complimentary wash is always a plus! When it’s time to trade in, I’ll be coming back for a new one for sure!

Saturday I stopped by to look at a car. Unfortunately, the car I had inmind had been sold earlier that day. Ramiro Velazquez Johnston (Sales & Leasing Consultant) and his team were of great help.
They guided me to a similar car. Ramiro helped me through the process as I’m a first time buyer. He was patient, informative, friendly and very relatable. Ramiro and Eric Vorperian (Finance Manager) were able to get me a great impassible deal on my Jetta.
I appreciate their assistance on my purchase.

Jorge and Billy made the deal happen. I’m a proud owner of a VW CC.
Jorge also sold me my 1^st VW, a Jetta 3 yrs ago. I have to say these guys at Alhambra VW are friendly. The sales staff at Alhambra are not your stereo typical cars salesmen. These guys work with you and try to get you the deal you’re looking for. Without a doubt I would buy my next VW from this dealership.
I’ve been to other VW dealerships in my area and their service and sales are terrible. I’m willing to make the drive to Alhambra to get the best service for car maintenance and any other service need for my vehicle. Paolo in service department has always provided great customer service.

I enjoy coming to Alhambra VW, they are always nice. I have come in for 4 different cars and now I finally found the 2 for my family. I enjoy how they always give it a nice clean after any service I bring it in for.
They are the real MVPs

Very happy w/​the professionalism of the staff, especially from Internet Sales Manger Jay and Sales Manager Billy. Great experience!

This is the fourth car our family has bought from this dealership and it’s just as pleasant an experience this time. Everyone was so helpful and willing to find an answer to any question I had. Billy and Eddie were the superstars that helped make it a seamless and hassle free process from start to finish. Thank you both!
I was indecisive and probably a little too picky. No worries here though — they let me see every car I wanted and some of them half a dozen times. No request seemed to be too much to be entertained with a smile.
I ended up with a car that I love and a warranty that will make sure I don’t have to worry about anything on my car for years! Thanks again for EVERYTHING! I’ll always buy my cars here!

As usual these guys are always on top of things. I’m a really busy guy and don’t have time to waste. I am really satisfied with the altered hours and the flexibility. Norm was great at the service department with the intake procedure of my car to the actual notification of when my vehicle was ready. Moreover, the simplicity of simply just contacting your rep in lieu of having to actually manually schedule an appointment was very helpful as well. In between meetings, just text my rep Jay and boom, appointment done. Dropped my car off, got dropped off to work, and just pick up my car.
Honestly, having gone through several dealerships over the years, from several different cars brands and manufacturers, these guys put the likes of BMW and Honda to shame in regards to service departments. Having worked on cars myself in the past, I know how long something that normally would take 15 minutes can take an hour. But to handle everything plus on top of the, several other cars in line, they really do have their stuff ready. They can literally compete with the likes of my tuner company associates in regards to speed, accuracy, and performance.
Bravo.

This is the worst VW dealership I’ve been to so far!
I came here and wanted to do an oil change. I came without making an appointment, so I asked how long would it take. The guy at front desk told me, couple of hours. I asked again, couple means? so like around how many hours? He said, couple means couple. What customer services is that? Do you answer a customer’s question like that? And then that guy told me the oil change costs $ 110 !!! What!!! I’ve done mine in VW Santa Monica for 3 years, they never cost me more than $ 70!
Fine, with that customer service and price, I said BYE!

So glad to have found a VW dealer/​servicing place in California that actually listens and works through the problems I have. I moved from a different state and needed a tuneup for my car and Norman was super awesome! He was able to help fix all the problems, was really honest, and kept me updated throughout the day. He was also very prompt in providing me contacts with the finance department to help me with other questions I had. The sales reps (Birdy and Jorge) were also very friendly and introduce themselves to me after finding out that I was from the east coast. So glad to join the Volkswagen Alhambra family :) This is going to be my official VW servicing place from now on!
Thank you all for all your hard work :)

The staff at Volkswagen Alhambra went above and beyond to put me in a VW Certified Jetta with a very affordable monthly payment which includes a Platinum Warranty from Fidelity.
Ramiro Johnston and Mike Odjaghian listened to my concerns, gave me time to think, and steered me in the right direction toward the car that best suited my needs. I got a great car (2014 Jetta SE) at a great price (reduced 3K from original asking) and I’m really happy I bought from them.
I used Über to get to the dealership from Silver Lake on my initial visit and after I had a chance to test drive a couple of cars Ramiro gave me a ride home! I don’t have a lot of experience with car salesman but I don’t think too many of them would drive a potential customer back home in their personal vehicle. Super nice guy and very personable. He answered all my questions and if he didn’t have answers he got them from the person that did. I never had the feeling he was trying to pull a fast one on me. He took care of me in a very professional manner with just the right amount of cool on top. After I had the car for about a week he gave me a follow up call to make sure everything was to my liking. I actually wanted to renegotiate the price of the warranty which Ramiro, Mike, and Andrew Luong facilitated. Thanks again Ramiro you did a really standout job.
Also I think he dealership itself is really sweet with vintage VWs, a nice seating area with booths, and a very clean atmosphere. The staff had a good attitude in general very upbeat. Ramiro and Mike both emphasized that they have a great service department with lots of loaner cars available and a very high rate of success on repairs the first time around so no return visits. I owned a Mercedes and currently have a Lexus so quality service with as little headache as possible is key. I don’t want to spend hours on end at the dealership for simple maintenance.
Overall I would highly recommend this dealership if you’re interested in buying a VW.
Great staff, cool facility, and very committed to customer satisfaction. I’ll update once I’ve had to actually have the car serviced.

This review is solely for Andrew Luong in the Finance Department.
I came into Volkswagen Alhambra for a Fidelity Platinum warranty plan for my Porsche. Yes! You can buy Fidelity warranty from any dealership that sells them for your vehicle.
I cross shopped between a few dealerships many people on the Porsche forums use and got quotes ranging from $ 4500 to $ 6200. Andrew cut to the chase and sold me the warranty for at least $ 1,000 lower than what Porsche wanted for the Fidelity Platinum and a few hundred lower than the next cheapest dealer offering this warranty plan.
I went in, setup the warranty, signed a few papers, paid and done! No haggling, no games, exactly how business should be handled. He didn’t try to sell me on anything else.
If you’re a car guy you’ll probably end up spending a few extra minutes chatting with him about cars though (totally not a bad thing). Overall 5 star service and experience. I highly recommend people giving Andrew a call about Fidelity warranty plans.
You can buy and process these plans out of state, I would definitely give Andrew a call first as he’ll give you an unbeatable pricing by a long shot on it.