Carl’s Jr

This location’s prices are substantially higher than all other Carls Jr’s around. Bathrooms are disgusting and the staff is very rude.
Good luck.

My youngest son and I stopped by Carl’s Jr. on Wed. night ¹²⁄₉. We were on our way to pick up my older son from church (youth group) and I wanted to get them something to eat. Pulled up to the drive through and gave my order. When I pulled up to the window I was horrified because I forgot my wallet at home. I slink up to the front window and tried to get the attendant’s attention. He was too busy working fast to get my order done. When he finally comes up to the window I tell him I’m so sorry but I left my wallet and have to cancel my order. Expecting to crawl away with huge egg on my face, he stops and says well why don’t you take the food and pay back next time. I’m like what??? He said, I want you and your family to eat their dinner so just pay us back next time. I asked what’s your name? He says Gustavo and his manager Balbino was there too. I was overwhelmed with his kindness and said my church (Compass Bible Church) is right down the street and I will be back this Sunday. I will definitely pay you guys back. My son and I drive away completely stunned that there is still compassion and kindness from people like Gustavo and Balbino. I’m not a huge fast food fan but now the Aliso Creek Carl’s Jr. is one of my favorite restaurants because they have special people like Gustavo and Balbino serving the community. Hope you guys have a Merry Christmas and many blessings to you! Gary

I went to carls Jr and as soon as I pulled up chris was taking our orders and it was amazing. He made me laugh and got our order right. Thank you for chris. Great late night food.

I know, I know. It’s a Carl’s Jr so I didn’t have high expectations. But I at least expected that after waiting TWENTY MINUTES in the drive thru (there were only two other cars that entire time) that they would get our order right. WRONG.
We finally pull up to the window to pay and I can see the milkshake I ordered was made twenty minutes ago when we ordered at the speaker box. It was under portioned and completely warm and melted.
The guy at the window didn’t greet us, which didn’t surprise me. But what shocked me was that instead of giving us our total, he stuck his hand out the window and smacked my boyfriend on the shoulder and held out his hand for his credit card… which was already in his hand and ready to be given to the cashier. It was so offensive I couldn’t even believe it had happened!
So we get our food and I checked the bag… it was a small order and I saw the burgers, fries, and sauces so we drove back home. But of course when we get home and open the burgers, one was completely wrong, AND we got the wrong type of fries, both of which were cold and only half filled. Never going back to this location.

The last few times we have came here the food has een luke warm or cold especially the patties. The fries are a hit or miss on if they are fresh and the amount you get. It’s to bad cause we won’t be coming back here since it is so close to our place but it is getting to expensive and the food is just going downhill. CHeaper and better food at the Habit and in-​n-​out

The food is good, the manager nice, and the employees… BUT !!!
it only gets two stars because !?!
The RESTROOMS are GROSS!!! If you have go, then you lose your appetite!
I consistently put cards in the suggestion box about this issue, spoke to the managers twice, but our feedback gets ignored ! They’ve done nothing over the course of three years! Makes one wonder, Doesn’t the manager, and the district manager care?!

Update — I met with the local stores general manager and Carl’s district manager who apologized for them night manager and did take some corrective action. Now that we can eat in peace and relative quiet, I’m eating here regularly and upgrading this Carl’s to 4 stars. I guess they do give a damn.
Below is my original review …
This is the ugly wart on the nose of Carl’s Jr. Avoid going in even if you’re starving.
Why? It’s not the food or the counter staff, but the manager who is almost always planted at a table in the back of the dining area where he has very LOUD conversations in Spanish with his girlfriends over his mobile phone that’s on speaker. You can actually hear both sides of the call.
His booming voice carries throughout the restaurant. He’s completely oblivious to customer concerns or comments. It will ruin your meal. It did for us, as well as other customers who were equally annoyed.
The counter staff is racked with guilt as customers complain. They apologize, but there is nothing they can do. Customers walk out, as we have twice done, vowing never to return. Stupidly, we gave this Carl’s location another chance thinking that maybe this manager has either gotten a clue or would be gone.
If you want to enjoy a burger, head on down Aliso Creek Road about a mile to Hamburger Habit, Smash Burger, Fatburger and many other fast food eateries. But do yourself a favor and avoid this Carl’s Jr.
All the millions Carl’s spends on great advertising, and what I consider the best and most imaginative fast-​food burgers, is obliterated by the reality of the very worst customer experience imaginable.
Doesn’t anyone at Carl’s Jr give a damn?

** DO NOT COME HERE UNLESS YOU WANT TO FALL ILL FROM UNSANITARY KITCHEN — very unclean!!!***
Please see pictures posted!
The staff here has no regard for your health or for customer service or quality — three pillars that great businesses stand upon. I made a regret visiting this establishment after 3 years and won’t make that mistake again.

The men in this location won’t acknowledge you unless you engage them. The women at least had some manners. The fellow that served my food ignored my «thank you» TWICE so I told myself «you’re welcome» (which he ignored). And while you’re waiting in line they will just stare at you blankly even if you’re the only person in the place. I don’t normally eat fast food and this place was just another reason not to.

This place is the worst fast food establishment I have ever been to. Waited for 20 minutes for simplest order when the restaurant was empty. Avoid it like a plague!!! I wish they had In n Out in this location instead.

Rock solid Carl’s Junior here in Aliso Viejo.
Whenever I visit my bud right around the corner from here, I am always surprised to find how FEW fast food restaurants there are here.
Aliso Viejoy is a sub division center. So you will find tons of Fast Food place here.
But this is all that is nearby by.
Good Star Burgers, nice french fries. I like them crispy. Theirs are tepid/​ok.

This location is terrible. Food is always just a little «off». The fries are always bitter like they never change the oil they are fried in and it always smells like dead rat inside. I drive 6 miles out of my way to the one on LaPaz/​Aliso Creek if I want Carls…

CAUTION: This Carl’s is a Franchise owned. They don’t recognize the Carl’s Star Reward App, and don’t honor any of the Carl’s Corporate offerings.
Today I was in the drive-​thru before 10:30am, and when the guy finally was ready to take my order guess what? It so happened to be exactly 10:30am.
Unfortunately they stop serving breakfast exactly and precisely 10:30am just in that exact second all the breakfast items get put away.
When asked why, the immediate response is «it’s not me, it’s my Boss» thats how they are trained and of course the boss is never there.
This is not the first time they provided horrible service. The first time I tried to use the Carl’s app and told them I had a coupon they started to fight with me and then the same guy went in the back and spit on my burger. I still have the pics, and if course they were quick to respond with every answer possible that’s this is not true. Pics don’t lie.
That incident was a while ago so today I figured maybe things have changed. True the burger was fresh, the staff was polite but the same cheap attitude was given.
I’m sure this is not the employees but the cheapness of the Franchise Owner.
This place is ok if you plan on not seeking any specials and do not plan on redeeming any Carl Star Awards Points.
JUST CHECK YOUR FOOD BEFORE YOUR 1^st BITE!!!

I didn’t even get cheese on my Famous Star. What a rip! My receipt clearly said no pickles. Sure, there weren’t any pickles. But I clearly said that I wanted cheese. Overpriced burger

Just wanted to write this review for the delightful staff who served me drive-​through late night food on 8÷6÷2014. He was fun with the way he was asking for the order and then politely acknowledging on what you want and greeting with safe drive and good night.
Don’t know his name =P but for sure will find out and honor him here for his wonderful service. Keep up the good job!
My husband likes their chilly cheese burger. They do not have it listed on their menu but if you ask for it they prepare it for you. Love their fried zucchini’s. Sometimes in my order of french fries somehow sweet potatoes sneak in =)
This is our late night savior when we want food and sometimes for no reason.

The strawberry shakes are the best. The customer service and friendliness not so good.

Drove through to grab a quick meal Sunday morning. Later the next day I was missing my ATM card. Had to come back to pick it up. They had my receipt and card with a note. FORGOT CARD. I noticed someone else’s card was also left. How about CASHIER FORGOT TO RETURN CARD AND RECEIPT.

I don’t have high standards for those who work at Carl’s Jr. I love Carl’s I mean occasionally I will here for dinner or on those late nights from work. But when I say here… I do NOT mean THERE on Aliso Creek Rd.
When takings orders Must Speak English and have communication skills.
must
must!!!
Wrong orders every time
Forgot my fries?
How do you forget the fries!
I said no pickles
I see the pickles outlined on the bun
I am allergic Brother!
The F$@$@$!!!
anyways the manager there I can tell he’s trying with his staff but geeeez call Carl and be like its not happening my friend.

I love CJs but ever since this location opened it has consistently disappointed! I even wrote to CJ’s HQ to inform them that the franchise owner of this location is horrible! They are notorious for heating up their burgers in microwaves!!! Stay away of this location until you see a «under new management» sign!!!
Update 06−01−14: Well, I tried again to see if this place changed. Sadly, it hasn’t. It is by far the worse CJ in California. The fries were ice cold when served and the burger was obviously microwaved, like rubber. Never again.

MY COWORKER FOUND A ***BOLT*** IN HIS BREAKFAST BURRITO. HE CALLED TO COMPLAIN AND RECEIVED NO COMPENSATION. NO APOLOGIES. NOTHING!
HE TOOK A VIDEO AND POSTED IT TO YOUTUBE: