El Pollo Loco

I like this location much better than the one on Alicia. I love their tostadas and mashed potatoes. It would be nice if they had a Coke Freestyle machine.

Good luck getting your drive thru order correct. Just ordered 2 bowl combos. Still screwed up. Couldn’t have been simpler.

I used to go to this El Pollo Loco when I moved here 14 years ago. I stopped going because they always, I mean always, got my order wrong. Mostly not giving everything that I ordered so I felt ripped off. But whatever, the one on El Torro is good, and the newer on Alicia is great.
But the reason I waited until now to complain is that recently my Dad decided to try El Pollo Loco for the first time, on his birthday no less, and he is turning 83 years old. He told me that he was going to do this but I neglected to tell him not to go to this location. So, this is where he went. When he got home to share his Birthday Dinner with his wife, half the order was missing.
It was late and raining, so he did not go back and will never go back. I told him about the other locations.
I don’t know who is in charge but for 14 years you have been terrible! I do not know how you stay in business. If you are reading this please go to another location!

They are off my list, they screwed up everything, difficult ordering, and I am about the most simplistic orderer ever, drive-​up was like very non-​busy, yet they acted like there was a five-​alarm fire going on, very impatient. Chicken was way over-​salted, and the salad was just dead on arrival. This is it for me, not going back. They have poor business manners, and I have never seen the same face twice. Has really gone down-​hill.

Went here for a quick lunch one time and was very unpleased. I special ordered chicken quesadillas thinking «This’ll be good, right» Wrong! Del Taco is better if you want «fast food Mexican food» But if you want Mexican Food made in front of you, your best bet is Chipotle. Never going back here again. As my mom and I call it «El Polo Barfo» Seriously don’t waste your money here.

How hard can it be to get an order right?! Apparently extremely hard at this El Pollo Loco. This is the second time we’ve had problems at this location. I even joked to my husband before I left to go get food, «Let’s see if they get it right.» Nope, not even close. I went through the drive through and when they handed me one of my bags, the salad dressing inside was open — there was dressing on the utensils, the inside of the bag, and the tops of the containers. When I showed the girl at the window what happened, she seemed «put out» that she had to do something about it. She ended up just wiping the dressing with some napkins and leaving them in the bag! Really? Next, they didn’t charge me for 2 of the sides and actually asked me to look at my receipt to check (the whole time I was ordering she didn’t seem to be paying attention). I was so flustered by the salad dressing catastrophe I just gave them my credit card again to charge for the 2 sides, fine, but pay attention next time ! Last, as I was pulling out of the drive I pulled over to check the food. Yup, I ordered and was charged for 3 chicken breasts but was only given 2. I got out of the car, extremely pregnant no less, and had to go inside to get the rest of my order. I couldn’t believe the service and lack of care these employees show. Maybe they need to hire more than just teenagers that don’t give a sh**. Never going back.

Worst El Pollo Loco around. They are lazy, they run out of food all the time, when you go through the drive through they serve you old, cold food and don’t give you half of your order. It’s pretty pathetic. I thought it was an isolated incident so I gave them another chance weeks later just to find out a different crew with the same piss poor service. Other locations aren’t like this. Corporate needs to know locations like these are killing the brand.

Dude I have never ran home to write a review. But this is the umptenth time. The only reason why I keep coming here is because it less than 2blks from my house. They never get the order completely right. They always leave something out, utensils if the combo comes with any of the following check your bag before pulling off. Them stale chips salsa, tortillas side’s. Etc etc. The only reason I’m giving them 3STARS IS BECAUSE I’VE never been food posioned. 2^nd-​reason location and 3^rd sometimes they error in your favor extra tacos or one time we got a whole meal for free. Other than that they fuck up consistent. When you go here inspect your bag your food and anything else. Wait the soda is always right.

Ordered a family meal to go. The chicken was burnt and the breasts were as small as the thighs. Seems to happen on my to go orders.

Today marks the third time that my order was wrong at this location. The orders are not even taken correctly. If that is the quality of attention I can expect I can no longer engage in participation. One must wonder if the attention to detail is avoided elsewhere in the kitchen.

$ 10 for 10 pieces of yum chicken?! Can’t beat that! Used the drive through which was fast, easy, friendly and efficient. A safe bet when it’s easier to buy food rather than cook it.

Worst el pollo ever. If you own this place you need to check on your store. Lazy, Lazy employees. Every single order in front of me was incorrect. So was ours, no surprise. Salsa counter was disgusting, asked for cloth to wipe off table to eat and the girl behind counter just started at me. A disgrace to this chain.

The worst el polio loco I have ever been to!!!
Filthy bathroom

Been here on many occasions for an early lunch! Doors are supposed to be open at 10am and on several occasions I see a note go up on the door saying opening at 10:30? Really? And when they do open on time nothing is ready rice, beans, salsa bar… This location needs a crash course on customer service skills! Today I was there at 10:06 and nothing was ready got my food at 10:40! So much for FAST-​FOOD at this place. Called management later on in the day and informed him of my situation and all he could say was «that’s not good» I’ll be making a call to corporate :-) ZERO ZERO ZERO Star rating.

Hate to complain… but took my family there for a quick dinner. Got to the salsa bar and the tubs were near empty and the sauces were smeared all over the counter. The tables were dirty and when we got our food. The extra plates had grease all over them. Been a fan for many years. Not sure what happened to this location. Epic fail.

If you haven’t checked out El Pollo Loco’s healthy options menu — it’s a great place to get an affordable healthy lunch or dinner for you or your family. I like this location because folks are friendly. This place is crazy busy during lunch — so allot yourself extra time when attending. I go for anything with Shrimp and Avocado on their menu (and that’s a lot!)

Been going to this location for a while now and they are seriously going downhill! Stopped serving the crispy chicken tacos and Taquitos and next go to order the tostada with bacon salad and they have no bacon, other times they’re out of chicken which is comical.
I don’t know if it’s this location or all El Polos are struggling?

Great place to go. The ice machine pours out a lot of ice so you can press on the dispenser gently. Coupon offers arrive in the mail with the OC Pennysaver. Seats and booths are roomy and comfortable. Feels like an upscale El Pollo Loco. Staff has been great to us.

For the 2^nd time in 3 weeks this place that only sells chicken RAN OUT OF CHICKEN at 5:30 in the evening…
Who ever runs this place should have been SO FIRED a long time ago…

EPL is our go-​to when we don’t feel like cooking, but want a healthier fast casual dining option.
One of the best deals you can get here is the Family Combo Meal:
$ 20 for Leg & Thigh which includes an appetizer, 8 pieces of chicken, 2 large side options, dessert, and tortillas. Are you kidding me? What a deal!
We’ve had some food issues with this location before which is why I can’t give them 5 stars. There are often occurrences of: not including dressing when salads are ordered (you have to ask for it), receiving rotting lettuce in salads, and not receiving guacamole with the chips & guacamole menu item.
I never use the drive through because I like to use their in house salsa bar: avocado salsa, hot salsa, pico de gallo, house salsa, onions, cilantro, jalapenos, lemons, and their EPL hot sauce packets.