Facial Aesthetic Concepts

If your looking for the complete package, this is your place. Sharon has been doing my botox for about 3 years. She is the best at what she does and also is the kindest person. And my experience with everyone else in the office has always been pleasant.

I have been coming to FAC for 8 – 10 years. Sharon is truly an Botox/​Filler artist. The only one I would let touch my face. Very professional atmosphere, never trying to sell me more, just helping me suit my wants and needs. Thank you Sharon for being so good at your craft!!!

I have been very pleased with the services and prices with Facial Aesthetic Concepts.
Jodi who works at this company has been very cordial and helpful in finding me assistance and discounts. She has gone out of her way to provide excellent customer service I highly recommend their services!

Been going here for years now
Pretty much have been to every location and seen just about every person for all different things. From a brow wax up to cool sculpting i’ve always left totally satisfied. Just go you’ll thank me later.

I found the attitude in the Aliso Viejo office to be horrendous. Specifically one of the estheticians who made me feel bad and wasn’t in the least bit accommodating or understanding, I left the office in tears, upset by the way I was treated. I was not made to feel welcome. I would not recommend this location nor would I ever go back. This is a very competitive industry and its important to treat clients professionally and with respect. When a staff member treats you as if you are beneath them or talks down to you or in a disrespectful manner, I assure you, those clients will not be back. I do not recommend this business or this location.

For over 20 years Dr. Gangnes has used his skill to assist me in maintaining a youthful appearance. By using his artistic talent and keeping up on the most innovative techniques, he enhances your attributes creating a naturally youthful appearance. The numerous friends I have referred to him have all been very pleased with their results.
If you are considering improving your appearance, i recommend you schedule a consultation with Dr. Richard Gangnes.
M May Laguna Niguel, CA

I must give FAC 5 stars and would give them more if possible.
The standards for professionalism and excellence are far beyond that of any business I have visited in Orange County.
The staff is knowledgable, intelligent, compassionate, and honest.
Every person I have met, has treated me with the utmost care.
The locations are always clean as can be and the atmosphere is always tranquil.
More than once, I have arrived rushing and frantic, and soon was transported to a state of relaxation.
I think I have even told the ladies in Aliso – I would love to work there myself.
It feels like a loving home but goes beyond that.
The state of the art technology helps people truly look and feel their best.
I am so grateful for FAC. Lindsay has earned a place in my heart too. She is such a dear. She really cares about her clients.
Although she is extremely professional and precise in her work, I feel like I am visiting a friend when I am in her company.
Overall FAC has the highest rating of any business experience I have had in California, and… yes…even higher than any experiences I had growing up in New York…

A absolutely love getting my facial every month from Daniel. She makes me and my skin feel amazing. Thank you for the wonderful service. I really appreciate it.

I heard about Facial Aesthetics Concepts through a school acquaintance who had Fractional CO2 performed so I decided to make an appointment for a consultation at the Aliso Viejo location.
I met with Sharon Christopher to discuss treatment options for skin tightening and acne scars on my face. Sharon proposed a treatment package to include Thermage full face and Fractional CO2 full face and I agreed to move forward.
I am of Spanish decent with olive skin. Within two weeks of having fractional CO2 on my face, very dark brown spots surfaced on my cheeks and lower jaws. These brown spots were not present prior to the treatment. Sharon prescribed bleach products and reassured me that these spots will fade and not resurface. The spots did start to fade away slowly after applying bleach cream for 3 months. However, with just a tiny bit of sun exposure and wearing the best SPF sunscreen available, the brown spots resurfaced and I would have to start the bleach treatment process all over again.
The worst part of my experience with FAC was to be told that the brown spots were caused by using my Jan Marini glycolic products shortly after my treatment. I reassured Sharon that I started using my glycolic cosmetics only after she gave me the go ahead which was about a month or so after having fractional CO2. I would never be dishonest about something like this.
After a year of not having any success of getting rid of the brown spots, I asked for a refund for all of the inconvenience and cost of all the bleach products. Unfortunately, I had gone over the one year mark and my request was denied.
With no other options available at FAC, I met with a reputable dermatologist who was highly recommended in Newport Beach. She said she would not have performed Fractional CO2 on my face and would have used a less aggressive approach. She recommended a treatment plan to be completed over a 6 to 9 month period that would be an out-​of-​pocket expense of $ 2,160 to $ 2,760. This doesn’t even cover the lifelong expenses of treatments and products I will incur for the rest of my life. Unfortunately after spending about $ 2000 at FAC excluding bleach products, it wasn’t feasible for me to spend another $ 2000 or more to correct the problems caused by FAC, at least for now.

Lesson Learned — When it comes to my skin, deal only with a professional dermatologist and avoid spa /​aesthetic related places that entice you with special deals and lower cost. It will cost me more but it will be worth sparing the pain & heartache I have experienced at FAC.

I’m very happy with the procedures offered and the team at FAC AV & RSM and have gone this year to the AV location for an IPL Treatment and the RSM location for Botox & Juvederm. In AV, Jody at reception was kind and courteous and I can’t say enough about Sharon, dermatological specialist/​physicians assistant extraordinaire (she’s very knowledgeable, puts you at ease, answers every question thoroughly and is someone you can trust as she isn’t pushing product but helps you to make an intelligent decision based on your needs, objectives and budget). Further, all locations offer promotional specials so if budget is an issue, ask about upcoming specials. Thank you FAC!

If you have some money and time to WASTE, make sure you visit this place.
The Botox I got there, didn’t work at all… I mean «at all». While I have been doing Botox for over 10 years now. It always works very fast and last for more than six months. When I complained to chris, their manager, he told me «Botox lasts only 2 – 3 months. Which is not true based on my long experience with Botox it lasts way more than that and for people who regularly taking it, it even lasts longer. Any way after they did the Botox for me, I got a big browse on my left eye for one month. I spent my $ to look better, now everybody was asking «what happen to you».

LOVE, LOVE, LOVE!!! If, instead of looking like a freak of nature, you want your results to be natural, flawless, and precisely what you paid for, come to these guys. They truly know their stuff.

These guys are great… very professional and will take great care of you. I’ll be back.

I’ve been coming here a couple of years. My mom first referred me. (NOTE: I’ve only been to the AV location)
Reception: Clean and peaceful, not too stuffy or high end. Front desk staff have always been very helpful, nice and professional. Waiting area includes free water, coffee/​tea, other soft drinks, and light sweets and snacks. NOTE: One evening event promo they offered cookies, chocolate bonbons and red wine. I usually don’t wait for more than 5 – 10 minutes if I show up on time. But definitely try to be on time.
Aestheticians: All very friendly. They chit-​chat if you want or just let you rest and relax. They didn’t try to up-​sell me on other procedures, just gave their recommendations on home skin care and what my options are based on my own questions and concerns. Also offered product suggestions easily bought at the drugstore i.e. Cetaphil and Cerave, as well as their in-​house products.
Procedures:
1) Ultimate Facials are relaxing and offer a nice full treatment. After the general cleaning while your mask is resting you get a nice neck/​shoulder/​arm massage, which includes a paraffin wax treatment for your hands (make sure to ask if they dont offer it, I guess generally some people don’t like the hot wax), and then the light peel solution. They base the strength on your verbalized pain threshold.
2) Revitalize peel: This is a peel only procedure, no facial. They only wash your face and apply the peel solution which can burn like hell but make sure to ask for the liquid nitrogen stuff to cool your skin. Post peel you shed skin like a snake kinda gross. Just don’t scratch or pick it. Takes a week for the peeling to stop but holy crap this makes my skin look amazing when I’m done.
3) IPL Treatments: basic IPL procedure. Helped a lot with sun damage freckles (which was my main goal of all the treatments listed above, also evens skin tone, clears pore congestion, and keeping the beginnings of fine lines at bay).
Final thoughts: I like this place and it’s close to my home. Good for seasonal facials and spa treatments. They offer monthly discounts and promos. Also I get a lot of their products which work well on my allergy-​prone skin, they last a long time. Same price or cheaper to department store products. Oh, and I highly recommend the Clarisonic face brush

I’m really confused by the bad reviews for Facial Aesthetic Concepts. I started seeing them about 6 years ago when I lived down the street from their Aliso Viejo office. I was struggling with adult acne and they did an amazing job. I used to regularly get facials and peels as well as some laser treatments. I never saw a doctor for any of these nor did I expect to. The only time I saw Dr Miller was for my lips and he did an amazing job. This is not a dermatology office this is a med-​spa owned by plastic surgeons. The only reason I am writing this review is because I have strayed from them over the last few years and have been very dissatisfied with the results. So I am willing to make the 40 minute drive in order to receive the topnotch results that I have only gotten here.

Absolutely astonished with the knowledge and technique… skin care guru’s. Loved all my services, excellent products too. Beyond grateful, for such professionalism. Purchased a Clarisonic Pro. Thank you ladies. –Regina

For the record, this was a couple of years back so maybe their customer service has improved. One could only hope…
Unless you are one of the OC Housewives pass on this barnhole. This place isn’t worth a single hair on a chinchilla’s butt unless you «can afford the truth». The staff was very friendly but it is all about milking you for additional coin. Their marketing emphasizes that they are owned by an MD and believe you me you will pay MD prices without having an «MD in your grill».
If someone comes in with a coupon offer or saw a promotion on your website it likely means they have interest in checking you out but aren’t completely sold and/​or are on a limited budget. My aesthetician gave me a hard sell on upgrading.
Here is where I «screwed the pooch» by ASSuming (making an ASS out of me) that she knew what I had already mentioned earlier. Also, I am a male and relatively inexperienced with these services and didn’t realize AV had these kind of high-​end «golden» spas. Again, I guess the «MD factor» was a clue I didn’t pay enough attention to.
My facial went from $ 59 to $ 259 in a heartbeat and unbeknownst to me. Yes, I accept partial responsibility for NOT asking but it would have been nice if she had made some effort to enlighten me that what she was providing was «night and day» from what I originally came in for.
The service was plenty good as was the result. However, the lack of concern for my wallet and the hard-​selling was not something I expected from a place that looks as professional as this one does.
Thus, if you are well-​off enjoy without reservation. Although, if you are well-​off you’re likely one of those cost-​cutters who is 1^st in line at Costco and «wrestles the copper» every minute of the day so likely you’ll never sniff this place to begin with.
«Bitter Barry» signing out…

So far so good. I bought the Groupon and I’ve started my treatments. I really liked my RN who did my laser treatment, we had some laughs. Looking forward to my next two treatments.

Very satisfied! Based on ¾ visits, Groupon.
Facts of ¾ visit:
Visit 1 — I just made it on time.
Visit 2 — I was 10 – 15 minutes late, they didn’t take me in for a facial, re-​scheduled the following week.
Visit 3 — I was 15 minutes early, I waited 10 minutes after the 5 pm appointment.
Here goes the review:
1). Friendly staff, very welcoming & warm, not like one of those spa/​facial places where they make you feel uncomfortable (the way they talk & look at you) while you’re waiting.
2) Their aestheticians are great. I had Cassie and she is awesome! She gives you 100% TLC service. I’m so bad at names, I can’t remember the girl on my 3^rd visit, but she did a great job too! They gave me honest recommendations without being too pushy on their products.
3) I don’t mind waiting, freebies available on the waiting area. Coffee, sparkling juice, water, cookies, chocolate bars (not just candies/​lollipops in other spas). On my visit #3 I waited 10 minutes but as I said, I didn’t mind waiting at all. Ignoring the freebies, I can just fall asleep in their comfy coach w/​the sound of dripping water in my ears.
4) VERY IMPORTANT: COME ON TIME, they are super busy. Better yet, come early (did you read about freebies & couch)? On my visit #2, I was rushing to get there, I was late for only 10 – 15 minutes, but when I got there, they won’t take me in. I DIDN’T MIND — it’s my fault for being late. I take it as a good business practice, because they couldn’t give me a 100% service if they take me in late. And look at it this way, if the person before me was late for 10 minutes (like I did) and they took her in, there’s a ripple effect and there will be a minimum of 10 mins wait time on every appointment on that day. And if i’m the next person who has a very little patience, i’d be so pissed. Get it? So I took off sad but it was so worth getting it the 3^rd visit!
Facial include shoulder massage.
Regular price of service: $ 85 signature facial, $ 110 facial chemical peel, $ 275 IPL photofacial.
So looking forward to my 4^th visit. Will come back for more at a regular price.

If they put another groupon up for this DON’T buy it. They do nothing but jerk you around. I waited on hold for 30 minutes twice. You have to wait forever just to get your «skin consultation» that doesn’t include any treatments. I guess if you can’t afford to do treatments without groupon but have lots of time on your hands than go for it. The irony of it is that the people their ticking off the most are the ones who can afford to add treatments on for full price. By the way. I totally understand that places get busy after they’re featured on groupon but I didn’t even call here until 2 months after I bought it.