PetSmart

The employees at this location are very friendly and good with dogs. Drew (at least I think I remember his name being Drew), was very helpful in finding the right harness for my puppy.

great location and lots of inventory to choose from. the employees are always very helpful and parking near this side of the town center is always easy which is a plus. they have tons of clearance bins around the store too full of toys for under $ 5. great having a location within walking distance from home to be able to walk my puppy over is really convenient. :)

I cannot bring myself to buy fish here. There are always dead carcasses floating/​sinking with the scavengers picking at the remains. Or the fins of the guppies are clasped. I will not tempt fate by introducing one of these fish into my tank — even with the 14 day guarantee!
Live plants are also sold pre-​bagged, which is weird. Being hermetically sealed could prevent a snail outbreak but I like to see a fully planted tank created by the in-​house fish expert. There is no sort of display going on here to show that they know what they are doing and can give some expert advice.

The Pet Hotel is great!!! No complains there. It’s the grooming side we have a problem with. We had been bringing our dogs (3) now for many years.
The groomer wrote on their report to get a mobile groomer. Now they have an issues after so many years? Seriously. the Lake Forest Petsmart is way better than this location. The Aliso location has also lost records. :((((((

Horrible place to get grooming done. Paid to get my puppy’s nails trimmed, which is not that complicated, and they issued a refund because they «just couldnt» trim his nails. Spoke to me like I was an idiot, and then handed me a coupon for my next visit… Why would I bring my dog back if you can’t do your job? Just an overall bad experience. Don’t bring your pet here unless you want it cared for by a bunch of kids who don’t care about their jobs.

Our dog was always greeted with love and affection by the majority of the staff. Even though we only brought our Golden Retriever in once a week the staff knew her well and called me and my husband by name. The personalized «report card,» which was handwritten, was a nice touch. Thank you, PetSmart, for taking such good care of our dog!

Doggie day camp stay for my dog was declined because reception desk could not find a record of dog vaccination given to them a month ago.

The groomers at this PetsMart have completely ruined me from every coming here again. I leave my Pomeranian there to get a trim. I come back 6 hours later and they tell me she’s not there? Turns out she was left in a cage for 6 hours! Forgotten and left without food, water, or anyone to give her attention. When they finally did groom her while I waited, they clipped her tail without knowing that Pomeranian tails DO NOT GROW BACK! They cut half her tail hair off and it will not grow back now. Also after hurting her and me having them pay for the vet bills they caused, they have the nerve to tell me not to come back, that I’m banned from the store. Worst store ever. Do not come here. Plus it’s OVERPRICED !!

BEWARE OF OF THIS PETSMART — DO NOT PURCHASE PRODUCTS OR SERVICES HERE OR BRING YOUR PETS HERE FOR TRAINING AS YOU WILL SURELY REGRET IT. They will trick you in running your credit card over the phone even before you get the chance to meet the trainer in person. They advertise that they use positive reinforcement and a reward system to train your dog but they will use unconventional methods to intentionally hurt your dog like harsh tugging on the leash, yelling at your pet and stepping on your dog’s feet (intentionally hurting them) to correct unwanted behavior. They also advertise that the pet training will be a positive, fun and exciting experience for the pet owner and their pet but believe me, it was just the opposite. My dog is usually a very happy and friendly dog and listens to basic commands but his demeanor completely changes when he sees the dog trainer. He becomes scared, frightened, frustrated and eventually refused to listen to the trainer especially after she repeatedly verbally and physically abused him during the training sessions. When I told friends and family about the training methods this location uses, they were all appalled and could not believe that I let my dog be abused by their staff at their store. Your pet will guaranteed be abused and mistreated if you take them here. To make matters worse, the dog trainer (Paige) verbally abused and mistreated my family and I even when we did nothing to provoke her unprofessional and hostile behavior towards us. Do not expect any sympathy or compassion from the store manager, Kevin when you report your horrific and traumatizing experiences to him as he will take no actions to remedy the issues. Management (Kevin) at this Petsmart location tolerates and allows his staff and employees to verbally abuse, disrespect and mistreat their loyal customers and their pets. After informing him about both incidents that occurred including how the trainer has been very abrasive towards my dog during training such as yelling and intentionally stepping on my dog’s feet to correct bad behavior, the store manager did nothing to resolve or remedy the issue at hand and was in complete denial that his staff did anything wrong to harm you or your pet. No apology was even offered to us for the verbal abuse, mistreatment and ordeal my dog and family had endured. In fact, he became confrontational and combative himself and tried to accuse my family and I of wrong doing. Unbelievable! Apparently not everyone who gets hired at Petsmart are required to go through formal training on basic customer service and being respectful & caring of all animals. In fact, these people should be reported to the center for animal abuse for the mistreatment of animals.
As a long time and loyal customer of Petsmart for over 20 years, we are completely appalled by the mistreatment that both our dog and family faced & endured at this Petsmart location. We have escalated matters to the senior executives at the Petsmart corporate office as well as the Better Business Bureau to help prevent other animals, pets and customers from being abused and mistreated by their staff. Hopefully, people at the corporate level and the BBB will take the appropriate actions and properly handle matters the way that it should have been handled in the first place. We will also be warning all of our friends and family about what happened behind closed doors at this Petsmart location. We are still deciding of what other actions we should take to help prevent others from enduring the same abuse. Who do they think they are in abusing and mistreating your pets and your family and think that they can get away with it? I have been a corporate Quality Manager working in the health care industry myself for over 17 years and there is zero tolerance for this kind of unethical and unprofessional behavior. We have strict policies and code of ethics in place for the protection of patients and consumers of our products and services. I don’t know if Petsmart has these policies and code of ethics in place to protect animals, pets and their consumers but I sure hope so. Evidently, this is completely foreign to the workers and employees here at this Petsmart location. Again, don’t take your pets and family here for you have been warned.

I went in to purchase a fresh water fish with son 12 year old son. He picked one out, and when I asked to purchase it from the clerk, he said our tank was too small and would not sell me the $ 3.50 fish and it was unethical to let it go to a bad home. No other fish he recommends nor did he offer to sell me a larger tank. Clearly the entitled clerk with the holier than thou attitude no longer wanted my business, or more likely he was lazy and didn’t want to help.

I get my dog’s nails trimmed here quite often. I ALWAYS tell them to just trim the front nails because the back ones don’t need it — they are short enough already. Sure enough when I pick up my dog, they’ve trimmed both the front and back! Can’t people listen?!
I’m also a little disappointed in the fish dept. I would love to buy lionhead or ranchu goldfish but they never have them.

I have a 9 week old Pomeranian puppy who’s prone to hypoglycemia. The gentleman by the name of Steve was very helpful, knowledge, patience with answering all my questions about hypoglycemia. I truly believe employees should be recognize for the best customer service. Thank-​You Steve!!!
Being a new customer to PetSmart I have been able to find the products I need, find a variety of different options, get valuable products that catered to toy breed puppies and great priced items through the «puppy starter kit». This starter kit is 19.99 and well worth it.

Hi, I am a PETSmart customer of many years. Evelyn is the store manager and she is a lovely and caring person. I would like to add the name of «Steven» who works in the store as well. He started in the PetsHotel and was moved over. The Hotel and Doggy Day Care are really great for the fur kids. The manager Chris has known me for about 8 years (from when he was an ass’t and now back as manager.) I only wish they carried Evangers dog food as my dogs are high allergy and I’d prefer to get ALL the doggy stuff there. It is a fine store with a great reputation. Cody, the groomer, has been «our guy» also for about 8 years. Bobbi, at the front register in the day time ALWAYS greets us. Steven, by the way, recommended a product to us that saved a lot of headaches. Also one of my dogs needs some training and we are going to prove that «old dogs CAN new learn behaviors» with Paige stating in August. Oreo has become a bit spoiled so a refresher helps us all. We love our PetSmart! The HOTEL really ROCKS ! Everyone should consider doggy day camp and doggy day care as well as the hotel (when you need to leave your dog/​cat). It really lets them play and get some exercise. My dogs get to be DOGS and have a blast playing in a nicely controlled environment.

double check grooming prices before coming here!
I called this location and the one in lake forest for a price estimate (i assumed it was the same i was calling to see if they had an earlier appointment) and this petsmart told me it would be over 80 $ to groom him because he was a standard poodle and its a more difficult breed…
The petsmart on el toro did him for $ 66 and said they didn’t know why the other pet smart had different pricing because as a company they have a standard pricing (or however they phrased it)
just heads up!

Went for bath. They trimmed nails however nails flared up. They didn’t expose anal glands said to go to vet and pay to get done. Not friendly. Will not return.

I like that they improved their check out process with the email option, it’s fast and it saves some paper for receipts that no one needs or keeps anyway. Large selection, clean and organized, great for your daily pet food or larger purchases. They have rescued pets on site that they take care of and offer for adoption. They also have dog adoption/​donation events on some weekends, training, grooming, pet hotel and hospital.

My dog was boarded there three times and got sick every time (kennel cough, then a skin rash, and now she is throwing up and is lethargic). Three strikes and your out Petsmart! I feel really concerned about the cleanliness and safety for all our pets. Should animal control get involved?! if it happened to me three times, it has to be happening to others.
The rest of the store is an average pet store.

We went to Pet Smart because we are new dog owners and wanted to get some advice on the needs for our dog. We were greeted by a lady named Evilyn that helped us for about an hour. She was so sweet and helpful and answered all of our questions with patience. We were able to get all the basics for our dog and leave with some great advice on puppy training and potty training.
What stood out the most was Evilyn’s love of pets and dogs. It was so nice to have someone doing a job that you could tell they loved. I will be returning to Pet Smart for all of our dogs needs in the future.

Since i walked in, i was greeted warmly with caring associates in Vet department name Arlee ! What a sweet girl !
They answered all my questions in detail, with no attitude ! Specially Missy, she is amazing, beautiful smile and great energy. Made me feel so welcome to ask questions and she replied very patiently with REAL smile on her face not the fake one !!! She pet my Chico and was very helpful with information. They found whats wrong with my Chico that Irvine Vet in Irvine BLV couldn’t after 5 session ! Unbelievable !
They had me to do several tests ! Non sense and this angels found in less than an hour !
The next day Taylor called and explained in details what a service! Thats what you want for your Dog.

Thank you all for being so wonderful

We originally discovered this large pet store conveniently located in the Aliso Viejo Town Center on Aliso Creek Road. This is a great pet store situated in a large town center among many other well known establishments such as Barnes and Noble, Ralphs, CVS, Macaroni Grill, Staples, and Wahoo’s Fish Taco, just to name a few.
This is one of their larger well-​stocked livestock locations where not only will you be able to see their many options of fresh-​water fish, a variety of reptiles and rescue cats up for adoption, but also a variety of birds and exotics including hamsters, chinchillas and guinea pigs.
They also provide grooming, day and overnight boarding with playtime at an additional fee. We have boarded our pets with them at their pets hotel and have been satisfied with their services. We pay the extra fee each day for our little dog to have some playtime with the other pets her size, and would like to think that our dog enjoys those times spent out of her cage. Our pets come home happy and clean with a daily report card of their stay, which includes their behavior, eating habits as well as bathroom habits.
Along with the animals for sale and services, they are a large pet store with a huge selection of pet supplies for your pet from bedding to pet food to toys, books, cages and accessories. Their prices can be a little pricey on certain items, but we try to take advantage of their occasional coupon mailers, newspaper ads or e-​mails. We buy what we need when we are close to running out and if we luck out and come in on a week that they’re running a special, we stock up. We also get a few Hill’s Science Diet coupon mailers from them, so we take advantage of those coupons and stock up on our pet’s dry foods at that time.
As long as their prices stay lower than their competitor, Petco, we will keep returning.