T-Mobile

The customer service is abysmal! My phone had a factory defect. All I needed was a simple over night shipping order for a new phone (I was still under warranty). It has been 5 days and I have yet to recieve my LG. Not only that did the inept employee mess up my order they have not offered an apology nor have they offered a discount on the new phone I was willing to purchase! I have been with Tmobile over 8 yrs and I have never in countered such atrocious customer service!

Wow. Had some issues with my phone upgrade and was not getting the help I needed from the call center, social media, or anywhere. After explaining my issue to Eddie, I actually felt like he took the issue on as if it was his. You just don’t see customer service like that very often anymore. I just hope he sticks around here because I don’t think I’ll go anywhere else. Best experience I’ve had in years.

Thanks for your help activating my new phone, Kristina! Awesome service! I was in and out in just a few minutes.

Jarvis is the best, I have been with T-​Mobile for over 10 years and this is the best store.

I was in yesterday with my kids and my husband, I had some issues with my phone threw a different company, Justin was so helpful and really professional! He really helped me with all the questions I had! Thanks Justin! You were a great help!!! So far, t-​Mobil is great and EVERYONE at this store was very nice! Glad I switched providers!

Very helpful staff. Adam helped me. He was excellent: knowledgeable, polite, honest, and set up my new phone very quickly.

After wasting 1 hour with tmobile customer care over the phone with 7 different representatives, I had enough and was considering dumping tmobile. I came to the store as a last effort and was pleasantly surprised when they resolved my issue in less than 15 minutes.
I have been here twice and have received excellent service both times! They great and acknowledge you right when you get in the door and they work hard to help you! :))

I’ve been to this store several times now, and everyone is very friendly and professional. A special thanks to Jarvis and Jill, both of you completely made every visit so enjoyable. I’ve used every carrier and T-​Mobile by far has been the best, especially if you plan on traveling overseas.

So Ive had the pleasure of coming to this store twice in the past few days… once was a billing question and the other was because my phone was freaking out which of coarse caused me to do the same.
Both times Wes and Adam were gracious enough to take the time to go thru my bill and explain it to us and the second time Wes fixed my phone and helped us with moving our pictures over to the new SD cards we bought and making sure they were running better than before.
We are extremely challenged when it comes to our phones and ask a million questions and neither time did we feel like we were wasting their time.
By the way we are looking forward to using our new gadget we purchased for our trip. These guys are great and I will never again go to a different T-​MOBILE store. Theyve earned my repeat business!

Very helpful and kind service from Richard. Straight forward and easy — pretty much like calling in and the great customer service there. All in all I’m quite impressed by Tmobile — although I do avoid the stores with the lower ratings.

Had the best customer service today from Nick at the T Mobile store in Aliso Viejo. I’m not used to getting such helpful service from mobile stores but Nick not only solved our problem but had us laughing the whole time. Everyone should switch to T Mobile and go find Nick.

Just got my new iPhone 5. Jake was awesome, no pressure selling which I respect. He was very helpful, answered my questions, did everything right. I do have to say that the «team leader» that was there did not seem friendly.

Went this morning looking at the Galaxy S4. As soon as I walked in, a representative introduced himself as Eric and shook my hand. Showed me the phone, explained its features and benefits. I decided to purchase and within 15 minutes he transferred my number to the new sim card, rang me up and I was on my way. It is always a pleasure when a company has personable, knowledgeable staff members and Eric T. was just that.

I usually deal with customer loyalty and things just get handled. This time, my son’s MyTouch 4g slide wasn’t working when the phone keyboard was extended out.
I called customer loyalty, they couldn’t do anything since the phone was out of warranty, so they recommended I go to the store.
Long story short, Meghan and Justin were absolutely amazing. They took in the MyTouch 4g slide for $ 55 trade in value, and said the hinge probably had some kind of problem and it wasn’t worth fixing, and they are correct. On eBay, a functioning phone would go for about $ 130-​$ 150, and then you have to get hosed by eBay on fees. So it was better than nothing.
Meghan spent a lot of time explaining the options available to us. My son had a specific budget ($ 100-​$ 150 and no more than $ 20/​month), and he also wanted an iPhone 4s, which would be pointless to get since it doesn’t work on the LTE network, and would be rendered obsolete come 6 – 9 months.
Meghan didn’t stock that phone in the store, and you can only buy it online unless a store would have it. She looked into it, and basically it wasn’t available in a store, and if we wanted it bad enough, she’d order it for us, but it was going to take some time.
So, Meghan showed us the Samsung Galaxy 3s and 4s. Ultimately, my son was walked through all the specifics of the phone, advantages, downsides, etc., and it was a much better value and better phone than the iPhone 4s. iPhones are going to be like the Motorola brick phones of the early 90s IMO. The fad is going to be over… with the iPhones that is.
It didn’t end there, Justin told me son about all the different apps that would allow him to sync up his iTunes and mirror what he would have on an iPhone. Stoked!
Nope, not the end there either. They transferred all his photos, contacts, you name it over to the new phone, and after it was all done, they used the thingamajiggy that transfers all your texts, since that is on the phone’s memory. 10k texts were transferred in a matter of minutes.
I have to give BIG props to the Aliso T-​Mobile store. Meghan, I love your customer centric approach and your patience. I have to tell you, we came in there with tons of questions, and I couldn’t stand myself. For you guys to love what you do and take care of us, made me feel amazing and really appreciated as a customer.
Thank you guys and keep up the great work! You’re rock stars in my book, and you save the day for my 14 year old son.

NEVER written a review before but felt the need. The guy who works here is a triple threat. Hes Helpful, he Hooked it up, and it doesn’t hurt hes a total Hottie. Ill definitely be back. :)

T-​Mobile failed to send me a bill this month. After over 45 minutes on the phone with India, during which I was disconnected twice (oops!), and trying to find online where to change the option from ebill to paper bill, I called this store for help. They could have cared less.

This location is excellent.
I’m actually here to write a review on the T-​Mobile store in Dana Point, which, weirdly, doesn’t show up when you search for it. I went in recently to get my touch-​phone replaced. This is the second time I’ve had to go in, and for some reason I went back to this store. AVOID THE EMPLOYEE NAMED DAVID AT ALL COSTS. He is unhelpful, incredibly frustrating, and acts as though he would rather avoid all human contact.
I actually left and came back because after he told me he couldn’t help me with my problem, he followed me awkwardly around when I told him I was browsing phones and seemed keen on having me leave. I was already irritated with his being so unhelpful, but I was getting angry.
I came back later to resolve the phone issue and was assisted by Deanna, who was more than pleasant and extremely helpful. Unlike David, she discussed the issue and did as much as she could for me on the spot — without so much as asking me for an account number. David wouldn’t help me at all without my name being on the account (my phone is on my Dad’s business account).
Also, the store manager, Matt, is extremely friendly and very helpful.
The store is excellent, but again, don’t bother with David. You will only be frustrated and come away thinking what you went in thinking: «Gonna get screwed.»