Firestone Complete Auto Care

I will never be back to this establishment. I had the worst experience here today. I went in to get a tire looked at. The first thing the desk person says to me is, it’s going to be an hr wait. Ok, well im in a jam so no problem. Im very patient when it comes to dealing with taking turns. This is not wherein the problem laid. After over an hour of waiting, I was told that I need a new tire. Ok no problem. How much? He told me. Ok, I can handle that. 15min go by and he comes back and is like you need a sensor too. I said no thanks. This is where the trouble began. After, using my God-​given mind to decide I didn’t want a sensor, the employee went on to belittle me in front of a line of men, making me FEEL like a dumb woman and I shouldn’t have even left the house because I am too dumb for that. So u said let me make a phone call. So I make my call and I come back in and tell him, put my old tire back on, I am leaving. He says, you mean the spare? I said no, my old tire. He then says, you mean the New tire? I said, PUT MY TIRE BACK ON MY CAR. He then proceeded to remind me how dumb I am. I said listen, I am only going 2 miles (which is none of his business). Finally he got the hint. Tell the guy to put it back on. Im thinking ok, im done, right? He’s just about to release my car and tries again! This is serious, I don’t usually get all feminist on men, but today I reached my limit. If a woman is taking her OWN car in for repairs, be prepared for her to make a decision about her vehicle herself. Happy ending, I went to Lopez Tires in Detroit where my sensor was fixed for $ 20 out the door. One 10^th of the price. Also, my tire was not damaged, this man just saw an opportunity to try and take advantage of a «helpless» woman.

My favorite three things about Firestone in Allen Park: 1) They are trustworthy! 2) They are respectful! l 3) They stand behind repairs that they make to your vehicle! The fact that they have good coupon deals and a clean, clean store are very helpful, too. We have been buying tires, getting oil changes and have had numerous car repairs done at this location for many, many years with 100% satisfaction. They have earned our repeat business and they have earned a five star rating on Unilocal from us.