The Tile Stop Inc.

Had a great experience here, they were very helpful matching up tile for what I needed for both my bathroom and my kitchen when remodeling my house.

So the Tile Stop is an incredible selection of just about any kind of Tile you can think of, but man — customer service is quite low on their priority list.
I came in with an obscure color and size of tile from a broken bathroom and they matched it up rather quickly. We ordered what we thought was the right color in the right finish, and it was ordered within minutes, shipped in two days.
The only problem was that it differed with the sample that we agreed on. Now I only have a bachelor’s degree, and Lord knows I’ve never worked at a tile shop before, but the man patronized me for having the audacity to try to order the correct tile.
On the receipt, Tile Stop had the right number, but had the wrong name, and we probably argued about the stupid $ 7 worth of tile for about twenty minutes until his coworker came in and said, «Let’s try to make the customer happy. He’s probably wrong and I’d put money on that, but worse comes to worse he’ll have twice as much of the wrong tile.»
And I reluctantly agreed, but it was too late to call their distributor for the random tile. So they said they’d call the next day. About two weeks later I had assumed they either forgot or didn’t want to order it again.
So I called The Tile Stop and they, indeed, had no recollection of the reorder…
So, I paid twice as much for the right tile and shipping with their distributor (Beaver Glass and Tile) 40+ miles away and guess what? I was correct. Who knew the customer could be even occasionally right?
Wouldn’t go with them again outside of convenience to match the tile. Incompetence aside, no customer should feel attacked for wanting to get a product.
In fact, I would put money on the fact that they still have the wrong style of tile somewhere waiting for someone to pick it up.
Maybe I’m an isolated case, but maybe not. Happy hunting!