Vision Electronics

I took my receiver to Vision Electronics in Allen Park to see why it wasn’t working correctly, I was told 2 weeks they will let me know something; after two weeks no one notified me or told me anything about what was going on with my receiver. I called and was told they were still working on it; so I waited, and a month later still no call; so I called them to see if there was any progress made and there wasn’t. I called and was told they were playing around with it trying different things to see if it would work, and that they have sound, but other things wasn’t working. I took my receiver in for a diagnose, not to get fixed because for that I would need to know what’s wrong and how much it would cost to get fixed. I told him; I wasn’t confident in the work since it’s been so long with no contact, and no solution, and the guy got upset and said well we are not going to give a refund of the fee that was paid, and you can pick up your items tomorrow. I feel they have completely destroy my receiver and have absolutely no clue as to what they were doing and how to fix it, and instead of owning that; they opt to just keep a persons item, and not ever contact them concerning the item to give a update to what they were currently doing with the item. I wouldn’t recommend anyone taking their item to this place I probably could have went on u-​tube and found a solution faster than allowing this company to do work on it. It’s really sad you have companies taking advantage of people, and being deceitful to steal money from them. The customer service is very poor instead of re-​assuring me that they know what they are doing and that they can fix the item he just got mad, and became very unprofessional. I told him; I was getting a amp error, and then he threw out it’s the amp board which is just a guess going off of what I told him, because if it was the amp board He could have told me that two weeks ago from me calling inquiring about my receiver. Deceitful, Dishonest, and Rude

Very disappointed. I was recommended by Guitar Center (which were very friendly, by the way) to go fix my very old vinyl record player. It needed a new needle, and because of how old it is, they (GC) recommended me to VE since they didn’t have the needle for it.
I go in, it seemed to be legit. Just a small, privately owned business. The man who greeted me was friendly, and we spoke about my player.
Then I was to pay a «down payment» if you will, of $ 35 for them to look at it and such.
This was a month ago.
Here’s where I get pissed.
I haven’t heard from them since I’ve dropped it off. I had to call them. ME. The customer.
So I called them a week and a half later, since I hadn’t heard back from them. They told me that «we haven’t gotten to it yet, but we’ll get started tomorrow». I was ok with that.
Another week and half goes by… still no call from them.
So call them and this guy asks me what’s the make. I tell him and his reaction was «Oohh, yea you see it’s an old model and we…»…blah blah blah. I asked him why I haven’t heard from them in about a month. (The 13^th will be a month since its been there) and he said «well there really wasn’t anything to tell you»…
Wtf?!
Basically he tells me they have to order a couple parts. I tell him fine. He calls me back and tells me it’ll be $ 65.
I’m pissed. No apology for keeping me, their customer, in the dark an not even a lowering the $ 65 to maybe $ 35?
It’s bad business.
That’s all. So we’ll see what happens when… err I mean IF I get my record player back.

Snap, crackle, pop… most definitely not the sounds I want coming out of my amp! Unfortunately, a reverb tank I’d gotten was the causal part of my system. When I would change the volume of on my guitar I’d get this condition. So, after emailing Fender and a trip to Crap-​tar Center in Allen Park, Vision Electronics was where they sent me.
Vision Electronics is a Fender Authorized repair center. They fix all kinds of other things too – tv’s, vcrs, guitar amplifiers, radios, stereos… and sell
some other stuff you might need if you’re into tinkering w/​electronics.
Anyways, I dropped off my Fender reverb unit last Friday and got it back
yesterday. I didn’t have to pay anything because it was still under warranty.
From this experience w/​them, I’d say they’re good folks to deal with,