McDonald’s

Just had the big breakfast with hot cakes everything was delicious and freshly made nice and hot. Staff was very friendly and helpful. Nice and clean inside the restaurant. Food didn’t take long to come out.

WARNING: They charge you more than the menu prices.
This has always been a really nice McD with hardwood floors, flat screen tvs, & nice lighting (O’Reilly’s McD are always ahead of most other McDonalds on this sort of thing,) but they’re really irritating me with incorrect charges the last few months. They changed their prices in the computer system but not on the menu, so when you drive through (for example) the menu says 1 pie is $ 0.69 or 2 pies are $ 1.18 but they charge you $ 1.49 for 2 pies.
Tonight this happened, so I went back through the drive-​thru to make sure that I hadn’t misread the menu. When I got to the window and explained that they’d overcharged me, they said, «It’s $ 0.75 per pie.»
I replied, «That’s not what the menu says.»
«That’s how much it costs though,» she said.
«No it doesn’t. The menu says 2 pies are $ 1.18.»
«Well I’ll have to go check that.»
«Ok, fine. I’ll park and let’s go check it.»
Then I guess she decides that she doesn’t want to walk outside, so she offers to give me the difference.
I said, «No. You should have charged me right the first time. At Kroger, if they mischarge you they give you the item free.»
She replies, «It’s $ 0.75 per pie.»
«That’s not what the menu says. I’d like my money back.»
«We changed the prices.»
«Well then you should have changed the menu. It’s not my fault that the menu is wrong.»
Eventually she gave me some free fries, but it ticks me off. No telling how many times I’ve driven through there and ordered a bunch of things and didn’t catch the mistake.

I’m in disbelief of the service I’ve had here over the past few months. All three times I’ve been they’ve messed up part of the order. I asked for ketchup, pickles and tomato (adding .45 cents) on a McDouble and realized that I didn’t receive what I asked for after taking a huge bite of onions and mustard. This has happened twice now. After talking to a manager about this I was told I could have my entire order replaced. When talking to a different manager, NeNe, in-​store he argued with me saying that I am the only person that has had a problem. That is clearly a boldfaced lie. The argument went on for a good 5 – 10 minutes. He kept going in circles while being completely rude, cursed at me and made me repeat myself several times. He even had the nerve to blame me for the reoccurring issue. To top things off, one of the workers was slapping another worker in the face and before that she was talking loudly about a customers request to have their fries made fresh as if it was too much work for her. Worst experience I have ever had. When you go in a drive-​through you shouldn’t have to go in store to get the order fixed every single time and when you do you should be compensated no questions asked. The first time I went to this location I ordered a #11. I even repeated the order. When I got home I realized they gave me a #10. The management doesn’t care whatsoever. When threatening to call corporate they told me corporate will do nothing about it.

Busy location with two drive thru, plus two spots to wait for big orders. Friendly fast service in a clean place. Play land.

We prefer this McDonald’s location to other McDonald’s locations. The manager who is here on most afternoons, after school, is very much the captain of his ship. The staff is cordial, eager to wait on the customers, and the food is always fresh and ready quite quickly. Today, my son had an accident with his beverage. Within seconds, a member of the staff politely came over to us and mopped the floor clean. The play area is always clean and well-​maintained. It’s always such a pleasure to visit this McDonald’s.

Want to thank the manager for taking care of my debate team!!! He got us in and out !!! Great customer service. And doors where still open!

I took my son and his friends here last Saturday night at 11:30. We walked in since there was 6 of us. When we started to order the cashier told us the service was down. All orders were hand written and I had to pay in cash. The cashier was very apologetic and helpful. We were shy a few order items, when I went up to the counter the cashier was wonderful. He rushed our items through and again was apologetic for the short order. We stays in the dining area and they guys were rowdy, no one shut them down, except me, and the employees were very friendly. All the guys were fed, full and quiet the rest of the night.
I go to this McDonald’s a few times a month and have always had good service. This time they went above and beyond and I am extremely grateful.

Worst McDonald’s in the entire world. They are reliable… meaning you can always rely on them to forget most of your order or just mess it up completely. I have never gotten my order correct here even once. A few examples :
1:) Ordered 5 STEAK egg and cheese bagels for my self and co-​workers. I am asked to pull forward… I wait for them 10 minutes and go back to work. Open bag…5 BACON bagels… leave work go back, they take the bag and ask me to pull forward and wait again…10 minutes… guy runs out with bag and runs back in. I open bag…5 BACON bagels still… ummm…seriously? At this point I am livid and decide to go in… the barely English speaking staff doesn’t understand why I am mad. AND by this point they had no breakfast food to replace it with as they were now serving lunch.
2:) Ordered 4 drinks only. They were all coke. I got 3 diet cokes…
3:) Go through drive through, girl hands me overflowing soda. I ask for napkin, she looks annoyed and hands it to me as the coke cup explodes. Nice. Then again is annoyed when I ask for another.
4:) Yesterday. Drive through with a friend. Ordered a smoothy, 2 mcdoubles, 1 Lg coke, and a chicken nugget meal with lg. coke. Look at the screen and it is correct. Get to window, she hands me two drinks. (Same girl that gave me drink in example 3) I say I am supposed to have 2 cokes and a smoothy. Her response «We didn’t charge you for it so it’s ok) Uhhhh, ok… Then looks at me for a sec before obviously annoyed asks if I want the soda. I say yes, that is why I ordered it… she says «well, you have to pay for it» which would be fine except for her attitude… I pay and get my soda… drive off pissed.
NEVER AGAIN. I am done. No more chances. It would help if they hired people that were fluent in English.

Ordinarily, I’d say «you know, it’s McDonalds», but this location, as well as several others, are run by a local franchisee (O’Reilly), and they tend to run a pretty sound ship. The exterior of the building (of which I’m most familiar, being a lazy drive-​thru customer) is always clean and well kept, and the service is always super friendly and even super-​er fast. In the mornings, I could usually stop at the pay window and just let my car coast past the food window and grab it as I go, since it’s almost always ready by the time I get there.
Plus, the drive thru is open 24 hours on the weekend if you need that late night fix. This is really a pretty good location for a chain that can vary widely.