First Commonwealth Federal Credit Union

I’m so very sad to see the negative reviews posted here. This bank has been nothing but wonderful to me. I’ve been with them for about seven years. I learned so many things about credit, finance management and service with them. I was a young adult and they helped me to establish my credit and also to get out of debt with FREE assistance.
The customer service is wonderful. Online and on the phone they are courteous and kind. In person, they are even more wonderful to work with. You get to know names and faces and they recognize you. It’s a smaller union with a loyal base of employees and customers. I’ve been with 3 other banks/​unions and none of them compare. I would suggest and recommend them to anyone.
I’d say, give them a go! In my experience they have been able to exceed my expectations. They even give you breaks with loans 1 month a year. (Summer or holiday season.) You just pay the bank fee of about 19 dollars. Not bad!

If you call to make a payment I have videos and audio proof to back up my horror stories of attempting to get help through this bank. Debbie Gross was the collections manager that hung up on me and acted like an over-​payed infant. Absolutely terrible service.
Customer service is everything when your business does the same exact thing thousands of others do.
ABSOLUTE WORST BANK EVER. STAY AWAY. Business practices still stuck in the stone age. Service fees and hidden withdraw and transfer fees for everything. Payment fees for making payments. Unable to easily process anything online or even worse, if you need help, may heaven help you because the service reps definitely can not. If you are above the age of 70 you may be able to cope with this, but if you are younger than that you will literally be laughing at the amount of service fees. Actually had multiple workers HANG UP ON ME. Service with a smile.

This credit union comes off as excellent… but watch it! They told me, and even got nasty to me saying I did not make an extra payment on my mortgage, this was told to me by three different people, then all of a sudden the VP of loans found it… gee! They also will promise a cash reward for new depositors, but never deliver ! watch them like a hawk!
Update:
I deposited two mortgage payments toward my principle, as of 10/​01/​2015. As of today (10/​08/​2015) they have not been posted… Really? I would not get another mortgage from these people ever again!