As a new homeowner, when we woke up to not hot water, I was stressed out! Less than 10 hours later, no worries… Our hot water heater acted up leaving us with no hot water, after submitting a claim with my Home Warranty service and them charging at least $ 100 service call plus would not show up until the next day, nearly 40 hours from the original online submission I searched around for a better option… And certainly found it. I could not be happier with everything from the first phone call with the VP a few minutes after emailing them from the website( ) to Brian coming out less than 2 hours later to assess the situation and complete the job in less than another hour for a reasonable rate as well as options for alternative projects. Our 10-year old hot water heater is an 80 gallon Bradford White which they do not make anymore. We ended up replacing both thermostats rather than replacing with another option, which Brian took the time to discuss, draw out and honestly break down each service. He was personable(as was the original phone call to discuss the situation, the heads up call to let me know someone would be coming out and Brian was helpful and friendly). These are now my go-to home needs service and I could not be happier with the full service security they’ve given me with a simple phone number.