Stadium Auto Body

I have Commerce Insurance and this facility was listed as a preferred center. I’m very satisfied with their customer service as well workmanship. Sadly, I’ve been involved in 2 motor vehicle accidents within the last 6 months in which an extensive amount of damage was done to my car. Stadium coordinated everything and it was a hassle free experience. Would I recommend them? Yes, I would recommend them without any hesitation.

Had my car towed miles away despite me being there, and charged additional lot fees and gas fees. Apparently «your car is halfway on the truck, talk to my supervisor» is a good enough excuse to swerve off, and not let me pay for your time while my car is still in front of my apartment. Instead I biked across town and was late to work. I get that you’re contracted by the city for street sweeping, but have some common sense, and don’t have your driver swerve off as quickly as possible while I’m talking to the «higher ups» so you can charge me $ 35+ gas in arbitrary lot fees. If someone is STANDING IN FRONT OF THEIR OWN CAR and you drive miles away and charge them extra to tow, you are rent seeking and people deserve to know that Stadium «Auto Body» (nice cover up for being another shady towing company) will try to nickel and dime you, while making you jump through hoops so you can pay as many fees as they can rack up in as short a time as possible.

I had a very positive experience at Stadium. Lived a block away for two years, and then my trunk decided it would finally quit closing for me the very moment I was ready to drive back to Chicago, with all my belongings packed strategically inside. I called Stadium and they told me to come right over. The front office was very friendly, and Rob came out to look at my car and help me right away. He talked me through his assessment of the cause and solution, and didn’t give me a hard time for not addressing the problem sooner (and even told my boyfriend to quit with the «I told you so»). The quote for the job was also more than reasonable. After a simple trunk alignment, my car was ready about an hour later, as promised. Rob had me do a few trial closings before driving off the lot, and it was like brand new. Very happy customer!

I had my car repaired at stadium auto body after running into an accent near Harvard Sq, it made sense at that time because it was snowing (Feb of 2015 winter of a lifetime in Boston), and the tow truck was from stadium auto body.
They got the car ready on time (~3 weeks), however on arrival I found brand new scratches on the top of the car, I was told it wasn’t covered in the estimate by the insurance adjuster okay makes sense, after further inspection an unopened bottle of scotch (25 years old) in the one of compartment went missing and so were the bundle of quarters left on the cup holder which was used as parking change.
After inquiring I was shown a paper printout pasted on the desk, «we do not take responsibility of any valuables in the car».
Bottom line is even-​though the business has self made rules for everything, they will take every opportunity to rip off and steal from you.
The guy who manages the place is Freddy, very impolite and is a good example of bad customer service. I would not and highly suggest not taking the business to this place.

Hide your wife hide your kids hide your radios and car parts. My moms car was towed here after an accident. Insurance totaled the car and told us to go down and take any personal belongings before the cars towed. Stopped by there after getting the call. And parts of the car were already taken off. Headlights, bumper and even the double din pioneer radio and sat nav. Asked the guy what happen to it and he said he didn’t know and walked away. Notified insurance of the missing items right away. So if you get towed here after an accident hide your wife, kids, radio, change, and anything that may be of value.

Stopped by on Monday to get my mirror replaced. They told me they would have the part on Wednesday and that they would call me on Wednesday. Wednesday comes and goes, no call, and I call to check in. All they say is that they don’t have the part yet. No explanation. Thursday comes and goes, no call, and I call back again and they tell me that unfortunately the part is on back order and that it will take an additional week.
Keep your customers informed.

I brought my truck there for a side mirror replacement. The staff was nothing but helpful and courteous. They had to paint the mirror, which matches perfectly. The paint job meant I couldn’t run it through a car wash for 30 days, so they washed it for me. I would go back here if I needed any more body work.

I locked my keys in my car running on a cold winter morning at 6:30am. I called around to about 4 or 5 tow companies and no one «had drivers». Th last guy recommended Stadium. I called them and the guy was at my car in 5 – 10 minutes. He opened my car window in about 10 seconds using a wedge and metal bar. Though the cost was $ 40, the service was very good and the dude was professional and friendly.

You guys are low life pieces of scum. Seems that all the money you try to steal through your tow business must really pay off.
Got my car towed by these a**holes and then was charged twice for 130.00 charge. Now I have to wait 3 days with a extra charge of 130 dollars until these morons fix their mistake

Oh, and when I was finally able to pick up the car, there was a nail left in my tire. I had to go back and have them patch the tire.

brought my car here since insurance covered the work here and it is around the corner from my house. they failed to replace the light that was damaged but charged me for it, did replace it after I pointed it out after being billed for it. I don’t think they were trying to rob me; I do think they are highly disorganized. they also managed to get white paint on my car door. they do not pay attention to detail. the location is also highly trafficked and difficult to enter and exit. I would not go here again under any circumstances.

Towed our car and damaged it then wouldn’t give us their insurance information. Tried to con us out of repairs.

Too bad there are no 0 stars cause this dump could sure use it. Rude service, sketchy people.

I’ve been here a few times now. The last time, someone kicked off my car mirrors. I bought the mirrors, took them in and they replaced them for FREE!!! $ 90 of quoted labor. They take care of military veterans.

I really wanted to give a 5-​star review, especially as they started out really great.
The insurance company of the woman who damaged my car sent me to Stadium. They cocked up the paperwork (yes Commerce — I’m looking at you), but Stadium stepped right up and went above and beyond to get it all sorted out and the damage assessment completed properly. If everything had ended there, this would have the 5-​star review.
But…well, things went downhill from here. They quoted me that my car would be in the shop from Monday to Friday. But Friday came and the car wasn’t ready. I was told it just needed the weekend and it would be ready Monday. But it wasn’t. I called Tuesday morning around 8:30 and was told someone would call me just after 9 to let me know my car was ready. At 10:45 I finally got a call and by then it was too late for me to be able to pick it up. All told, I finally was able to get my car Wednesday, a full half-​week later than quoted.
I realize things happen, but the accuracy of a time quote is nearly as important as the accuracy of a money quote. If the bill came out 50% more than quoted, the customer would be irate. Why should time be any different? Because of this, I had to drive a rental car for several days more than anticipated. I just don’t like rentals. Enterprise scares you with all that damage liability crap making it so you don’t even want to take it out. And it had Jersey plates no less! That’s just asking to be hit!
But the kicker is, and why I docked stars, that when the car wasn’t ready, Stadium got snippy about it. Excuse me? You should be apologizing, not getting snippy with the customer.
So I went to pick up the car. The repair work was beautiful. Oh, except for the part where 2 patches of paint were now missing from a panel of my car next to the panel that had been repaired. In their defense, they owned it and vowed to fix it in one day on the following day, which they did. And they said they would drive me home and all… which they conveniently forgot the day I brought it in.
Again, had it ended there, I would probably have coughed out a 3-​star review.
But…and I know you’re not supposed to leave any valuables in the car… my brand new, unopened roll of quarters for parking, that was tucked into a side compartment, is now gone. My GPS and my iPod, still here. But my quarters, gone.
So 2-​stars it is.
Meh customer service.
Decent repair work.
Sticky fingers.

As a woman, dealing with automotive repairs is frustrating because many shops will underestimate your knowledge, try to take advantage of you, or treat you as a second class citizen — that is not the case here.
Stadium was incredible! They were polite, honest and very straight forward with what needed to be done, they didn’t try to sell me any extra nonsense that I didn’t need. The work was quick and very well done — less than a day turn around for a frame repair.
In the auto repair industry, you meet a lot of scum bags that will try to take your wallet for a ride– but I am very happy to report that Stadium is not like that. They gave excellent service for a very fair price and didn’t try to trick me into anything I did not need done.
Highly recommend!

I’ve gone to Stadium Auto Body two times now, one for a major repair and one minor. Both experiences were full of great customer service. The Enterprise across the street is very convenient if your repairs require some time. I’d highly recommend Stadium for any type of repair. The on-​duty repairman today made my day after a stressful morning mishap. Bottom-​line: Staff is extremely helpful and this auto body is an overall great experience.

If you click the Rating Details, you’ll see something really unique about Stadium Auto Body. Nearly all of their reviews are either 5 stars or 1 star, with very little in between. Why? People who have had Stadium perform repairs almost always give them 5 stars. In contrast, all of the 1 star ratings are from people who are angry because they ignored the clearly marked Street Cleaning signs and their cars were towed (just as the signs warn!), and Stadium is one of the many tow services that the City uses.
As for me, I just took me car in for the third time in 18 months — each time because drivers were too busy talking, calling, or texting to notice they were driving into my stopped or parked car — at least it’s their insurance that’s paying the average of $ 1500 in repairs each time!
Every time, the folks at Stadium have been helpful and professional, and gone out of their way to keep me informed of their progress. They also guarantee their work for as long as I keep the car. The first time — when my rear end was smashed — Stadium even called to say they weren’t happy with the paint match, so they were going to paint it again. This would take two more days in the shop, but they had already called the claims adjuster and gotten approval for me to keep the rental car at no charge to me! By the way, the final paint job was a perfect match, and all of the replacement parts were perfectly aligned.
Bottomline: I’ll grudgingly give them 5 stars. My grudge is that Unilocal doesn’t allow me to give them a well-​served 6-​star rating!

1^st time that I was in an accident, I was referred to this body shop. There were SO helpful and great that I brought my car here when I got rear ended (2^nd accident).
They were extremely helpful, answered any questions that I had, and kept me fully updated on the progress of my car’s repairs. This place was also convenient because there was an Enterprise rent-​a-​car across the street, which helped quite a bit.
If you need repairs, or looking for a good auto body shop for anything (accident-​related), or just maintenance, consider Stadium Auto Body. They give you the real deal customer service without beating around the bush.

Stadium just keeps getting better. I already gave it 5 stars. Wish I could give it 6, but Unilocal doesn’t seem to have that rating capability. So, consider this rating my personal 6 star review.
Brought my fabulously cute Scion XA in there because it was totally stained by some red berries that had fallen onto it from a tree. I had left the things there for several days, and they were completely sun-​baked through the paint. I brought the car to the car wash and paid for the ultimate wash. The stain didn’t budge. I bought a few other products at Auto Zone and none of them would even fade the stain. Grief stricken for my adorable XA, I went to Stadium.
They took the car down to the basement to clean it by hand. It took 40 minutes. When they were done, they brought it up and said I was all set. I proceeded to the payment window, and they said, «No, you’re all set.» I told them they had already performed a free repair on the car once, and that I wasn’t comfortable leaving without paying. The guy’s response? «Consider it a good deed.» These guys are great!!!