Avis Rent A Car

Called today to get a one way rental. I was a bit in a panic because Hertz had me waiting an hour at one of their sites. They claimed to have no cars even though I had a confirmation number. They never provided a car.
Called Avis — the onsite rep gave me great advice and assured me they would have a car waiting. Paid less for a nicer car then I was originally supposed to have with hertz. Thank you Avis Alpharetta!

I have rented from Avis all across the US and multiple times from the Alpharetta location. The last five times I have rented from the Alpharetta location, the «Change Engine Oil» light was on. Spoke with the staff and they said it was nothing to worry about. Two weeks ago, I ended up having to swap cars due to mechanical problems.
Today, was my last experience with Avis at this location. The Agency Owner was the rudest, most unprofessional business owner I have ever met. Needless to say, I would suggest renting from another Avis location or car rental company all together.

We had a reservation since July, called last week to confirm and all was set. Today, no cars available. All we got sorry for the inconvenience. There it goes all 10 days trip vacation planning, there it goes hotels, restaurants and places of interest reservations with money already invested. Called corporate to complaint and made us go to the airport where they were going to «honor» our rate. Well, waste of time and gas bc lady at the counter said… sorry! Ain’t gonna happen… awesome service, way to go guys!

The worst customer service ever. The website does not state that If you use a debit card they must run your credit. I reserved a vehicle 2 weeks ago and when I went to pick up the vehicle this morning they said I could not rent the vehicle because when they swept my debit card it supposedly ran my credit with equifax and was denied. I called equifax and was told that my credit was never run with avis. I asked for a refund of my full deposit so I can go somewhere else and was then told it would take 5 – 7 business days to receive my refund. I spoke with customer service and they told me they couldn’t do any thing. Due to it being spring break car rental companies are low on intermediate sized vehicles and it looks like I will not make my family reunion this year. Thanks for the excellent service avis you have now completely lost my business permanently.

Staff completely unprofessional. Called to discuss next day rental, man answering completely unhelpful. Stated there would be no problem, cut off question. On arrival next day for a prepaid rental, sure enough there was a problem that they would not or could not resolve. Instead of helping or even exercising common courtesy they rudely turned us away. Went to hertz, pleasant experience and no issues. They handled our situation beautifully.

The last dozen or so times I’ve needed to rent a car for personal use or for work, I’ve come here. Avis always seems to have the best prices (or darn close) and the staff at this location are always a pleasure to work with.