Hennessy Land Rover North Point

I have never experienced such bad customer service in my life!!! I purchased a Range Rover after visiting the dealership twice. So happy with jack the salesman because he promised he was going to detail a car and deliver it to me today at work. I work in the customer service industry doing lash extensions and I work very long hours so having this five-​star customer service delivery was going over and beyond. (I thought) Unfortunately as the day progressed Jack was too busy with other customers that he just didn’t have time to deliver my car to me leaving me stranded on a Friday night rainy night in Atlanta on my birthday. He never called or text me so that I could’ve made arrangements. I had to take a 60 dollar cab to my home. They could care less and said they didn’t have enough help to deliver my car as promised. I’m am thrilled I never took delivery!

The team went above and beyond for me today in spite of the complete remodeling going on. The service and positive attitude of everyone I encountered was through the roof!!!

Do not go here after finding a vehicle on their website! They lie and say they have plenty of new vehicles online but when you get there all they have is used older models. They have a shortage of sales people and they are not friendly.

Avoid this place like the plague.
I bought a Range Rover Sport from them and the very next day, the airbag went out that the car rides on. Although the dealer took care of it, it left a bad taste in our mouth. I then go to discount tire to have them check my spare and they say it is filthy and dry rotted and needs replacing. It seems their «certified» program you pay thousands for was either not done at all or was done half assed.
After 3 weeks I call them and say I don’t want the car and I want them to buy it back. I get a response saying, «we are not interested. It has too many miles»
After calling all the Hennessy dealerships I finally get a call saying they will buy it back at a loss of $ 6,000. I just did it to get out of that crappy car.
They act like they are doing you a favor by letting you look at their cars. And don’t let the smooth sales guys fool you. They seem nice, but deep down are no different than snake oil salesmen.

We have two Land Rovers and have been to 6+ Land Rover dealerships throughout the southern U.S. Land Rover North Point is by far the best Land Rover dealership we have visited! My husband and I were traveling and had a drive shaft go out on our 2003 Discovery in downtown Atlanta around noon on a Saturday. Matt Davis in the service department gave us the name of a reputable towing company to bring our vehicle to North Point and then stayed late with a service technician (Fricker) to get us fixed and on the road again that afternoon. My husband and I have called and tried to give them special recognition for their superb customer service, but they simply respond with «that’s our job». If only all dealerships and service departments performed their jobs so well!

The salesman and sales manager are the most arrogant and down right rude people I’ve ever met. I’m not sure how this company stays in business. Their prices are 10% higher than other dealerships. They act like they are doing you a favor by letting you test drive a car. The sales manager sits in his office and refuses to speak to customers.
If you have a choice, don’t do business there!