Hertz Rent A Car

Truly the worst experience!!! It was the day after my car was sandwiched in an accident. Needed to go to Urgent Care. My insurance company linked me up with Hertz Roswell, who referred me to Hertz Alpharetta, except wrong location and I was out of their range of pick-​up. Finally got the correct location, but their phones and network were down. Reached them by noon, explained I needed to get to a doctor. Called them back around 3 p.m. They said they had no drivers and I was still fifth on the list. Called another rental company with the permission of my insurance company and they picked me up within ten minutes.

Didn’t have a good experience renting with them. The guys at the car rental were rude and didn’t want to answer questions properly. I returned my car two days earlier and they told me that I will get a refund for the two extra days which was not the case. They actually didn’t know their rates and how the weekly rental works.

Been regularly renting cars for the past couple years, first time with hertz. WORST car rental experience.
Booked an online monthly midsize rental. Was given a compact car (dirty, food on seats and in console) at Holcomb bridge location. Tell the guy I need at least a midsize car thats why I booked and paid for a midsize. He says thats all they have or then they have the next size over but I would have to pay for the difference. I ask if I can pay for a compact as I was given a compact instead of a midsize. The answer was «it’s too late, we already processed your card». Ask if he can find me a midsize at an other location, he says that’s on me, that I’m more than welcome to make some phone calls…
Swap the compact for a midsize at Alpharetta Mariott. Clean and good car, great customer service.
Two days later passenger front tire leaking and back passenger flat.
Swap for an other midsize at Roswell, Alpharetta Hwy location.
Notice later that the passenger rear tire has a bubble.
Swap the car at Roswell, Alpharetta Hwy location. Was told by manager that I should come by the next Friday to check out their inventory and that he would upgrade me to next size over to apologize for the inconvenience.
Notice later during the day that none of the 12V outlets are working. So cannot charge phone or use GPS.
Come back to Roswell, Alpharetta Hwy location on Friday to swap cars and take advantage of the manager’s offer. Manager wasnt present on that day so I explain the situation to the worker present (same person than on day 1 at Holcomb bridge location). I am being told «next time just book a fullsize, it looks like you need a bigger size car» (???).
Swapped cars. Car console was dirty.
I look at my contract the «transfer exchange miles driven». Notice that when I swapped car #2 for car #3 about 2000 were added… !?
I asked them about it, I’m being told they cannot fix this mistake but if I happen to go over the 3500 free miles driven limit they would take care of it. Crossing my fingers…
Today I am only one week but already 5 cars into my monthly rental. Biggest waste of time and headache.
*Update: Current car has heavy vibration when driven over 60MPH. Having to swap it tomorrow morning.
10 days, 6 cars.

My car was involved in a «hit and run» incident who was later found. The insurance company of the «hitter» was supposed to cover a rental at this location in December while my loaded SUV was being repaired at the nearby Honda dealership. Hertz claimed they did not have the subcompact car the insurance agreed to supply, Reservation was made over a week in advance. They then said they had to «upgrade» me to a compact that had dents in the front and back and smelled STRONGLY of smoke. They called it an «airport» car. Then the rep had the NERVE to charge my credit card $ 32 for the upgrade!!! I called about the charge and was told the manager would return my call. That has not happened…
An apology and refund would be in order.

Our family car broke down near Myrtle Beach South Carolina during the Thanksgiving holiday weekend. On Friday evening Nov 27^th at 7:40pm we rented a car from Hertz to get back home, agreeing to a one-​way, one day rental at $ 112 for drop off at the Alpharetta location at 6:00pm Saturday. Per the agreement, we dropped the car off at 6pm the next day even though they had closed at 12 noon that day.
When we got the credit card statement, the charge was for $ 345. My wife and I visited the Alpharetta location on Monday of this week to get this fixed. They informed us that the office closed at noon that day and they didn’t process the car in until the following Monday, resulting in two extra days of charges. They said that there was nothing they could do to help us at that point.
****If the rental desk at Myrtle Beach had informed us that the Alpharetta office would be closed at the drop-​off time, and that the full rental price would cover the rental through Monday, we would have made other arrangements. The rental agreement clearly stated that the price is $ 122.60 for a return time of 6pm Saturday.
We just want our $ 232 back because my company just laid off a bunch of people and I was one of them. Now Christmas is coming up and Hertz is the scrooge.

The car was filthy! Stains on 3 seats. Stains that looked like animal feces in the back trunk of the car. The vehicle had the most foul odor. The inexperienced guys were careless. I do not suggest this location to anyone. The guy informed us it would be his «ass» if he bumped us up to another car without charge. My preference was the chosen car, simply a clean one. The workers lacked professionalism and I would not rent there again if the car was offered at no charge. Filthy and unhelpful.
They are now also overcharging me for the rental! This is completely ridiculous.
166 638 511

Had to use this location as part of an insurance claim. The only single vehicle they had available for me was a 4-​door, long-​bed, king cab Chevy Silverado — it was HUGE. Very unwieldy gas hog, not appreciated.