RBM of Alpharetta

Thank you RBM of Alpharetta for making my day again. I purchase my second Mercedes here and very pleased. Like usual it was fast no hustle experience.
This type of relaxing atmosphere make me come back.
I specially want to say big Thank you to my sales person David for making sure my new car is spotless and ready to go in no time. I definitely recommend this dealership for everyone who looking for a great vehicle !

Two visits for standard maintenance… two double the cost surprises. They didn’t find anything wrong with my car… just suddenly happened to realize there was additional service needed. No idea why they quote a service cost when setting up an appointment because the quote is bogus. Then I asked to be consulted before some optional work was performed. Never happened. Told me my car was ready and then informed me of the add on charges. This experience does nothing to begin to instill consumer trust in this industry.

If I could give a negative star I would… Went in to look at the new Metris on a Monday night with my kids to make sure they approved. Waited outside for few minutes. Went inside to seek out someone but no one even approached us to welcome us, say hello, or acknowledge my kids. Salesman looked right at me without saying a word. Worst treatment by a dealership ever! Lots of choices out their folks!

Being staunch BMW owners for a long time, decided to experience another brand. With that said, our sales associate Derrick Wynn made this endeavor one of the most pleasant and relaxing experiences. Outgoing, knowledgeable, personable and forthright… compliments to a confident demeanor.
Someday we will make the switch and know exactly who we will buy it from.

Dropped by in Mid-​February 2015 to look at some used C-​Class Mercedes that I had seen on-​line. I worked with Neil Turry who I found very easy to talk to and very good at explaining the automobiles features as well as moving the process along at a nice pace. My experience was such that I decided to purchase the car that day as opposed making several trips to the dealership. Neil was very professional and easy to work with. Overall, I feel that it would hard to beat the used car deal I received on the C250 at any other dealership in town. Glad to be a member of the RBM family.

Very nice facility, top-​of-​the-​line vehicles. Opens early. Friendly staff, awesome Starbucks coffee for free. Very fast free Wi-​Fi. Lots of employees working early to get you in and out quickly.

So it’s been exactly one year and I came back to see David Wang for another Mercedes! This time I bought an ML400. It’s the end of the year and the inventory for this model was slim, but David and his team pulled through and made a trade with another dealer for the SUV I needed! I’m satisfied and feel good about my purchase. I highly recommend this dealership, if you’re in the market! Thanks David!

I got to visit this dealership for the first time last night and also experience Dinner Lab for the first time.
The dealership rolled out the red carpet, literally, for this event. All of the vehicles were temporarily removed from the showroom and the place was reorganized beautifully. There were rows of tables in the showroom complete with linen napkins, candles and water growlers. There was an open beer/​wine bar serving Monday Night Brewing and had one red and one white wine available.
The RBM staff was very accommodating. Every employee I ran in to was nothing but pleasant. I shared a great conversation with Scott Omen, who has been working there for 8 years.
The dinner experience was very interesting and lively. The featured chef of the evening was ambitious with the dishes, but I left satisfied and wanting to learn more.
I’ve never been a Mercedes customer, but I would consider buying a used car from the genuine staff here. Thanks for hosting!

This is the second car I have gotten from RBM Alpharetta. David Wang was our sales rep. and he was great to work with. He was very thorough and answered every question we had. We got in and out quickly and the service was fantastic.

This is the second time I’ve had to come in for repairs for my conversion sprinter van. They are absolutely wonderful to work with. Made a highly stressful situation relaxing. Surprised both times about the fair pricing. Don is awesome in the service department! Plus you get a loaner car while they work on your vehicle. Awesome!

After months of searching, we bought our new (and first Benz) from RBM North. I have owned and gotten great service from Audi and Acura and just wanted something different. The new ML is an outstanding vehicle and a lot of bang for the buck.
We went to several other MB dealers in Atlanta and got the best deal and service at RBM North. We never got any pressure to buy even after test driving cars on 4 different occasions (former accountant needed to do my homework).
They do get busy on weekends so I suggest making an appointment.

I had the worst customer service ever! I have owned my Mercedes for 28 years and they were terrible to me! Go anywhere else!!!