PostalAnnex+

I so appreciate this store being in alpine. They have helped me pack up impossible packages (post office does not do this). I can send things UPS. And get high numbers of flyers printed there. I do not want to go into town for these services. They have been nothing but accommodating to me. Thank you for serving Alpine!

The Customer Service is phenomenal. Sure they call me Ma’am but I’ll get over it. They are kind, thorough and accommodating. Always a pleasure to stop in for the varying services they provide.

I would rather take all of my business to these guys than the post office. They are always super friendly and work fast to get me out of there in a timely fashion. The new owners have really stepped it up in there within the past few years. Postal Annex handles all my shipping and printing projects and even helped me design new business cards for my business, going so far as to download a special font for them. My cards came out great. LOVE THESE GUYS!!!

Customer service is wonderful. The always have a good attitude. They are willing to help and do what needs to be done so that the packaging & shipment process is a good one.

Fantastic customer service, which seems to be a lost art these days. Rose and her staff are always willing to go the extra mile for you, and always with a smile. Additionally, she is big supporter of local small businesses. From shipping to pint work. I highly recommend this location.

So nine full months later the owner bothers to reply that they «reviewed the tapes» and discovered they were open. Too bad I didnt mention what day I happened to stop by so perhaps they should keep looking. The great thing about Unilocal is that you can leave a review anytime, especially when you get busy with life and cannot write a review about a mediocre establishment right away.
Thanks for being so coy business owner, I now understand why your employees most likely steal minutes from you while neglecting your customers needs. Keep up the mediocre work!

i had two large packages full of Christmas presents to mail. I will take the blame for waiting until the 17^th to ship these from Alpine to Hawaii. so i didn’t expect a miracle. we live right by a post office, but chose Postal Annex to see what the different rates would be (UPS vs USPS or FedEx).
for both boxes i paid 131 dollars (they weighed 12 lbs each). i expected to pay a lot and that’s not even why i’m upset. I was given a tracking number and was told i could get UP TO DATE info on my packages.
i checked online, the USPS had info saying they had been picked up and were enroute to the destination. One was from Richmond, CA and the other from Bell Gardens, CA. when i called USPS i was told that i purchased the bare minimum shipping and that did not come with the updated tracking info. Just pick up and delivery info.
so basically, i paid 131 dollars to get NO info? never again, i’ll just stick with my local post office. Maybe someone should tell the people at that store to explain a bit more when processing a customer. I was VERY clear i didn’t know what i wanted.
…he also told me that if i chose UPS it would be 250 dollars per package.
1^st update: i spoke to the ‘corporate’ offices for Postal Annex. They are based out of San Diego. The man i spoke with said that apparently i was given the equivalent of 4^th class mail. Basically, if it’ll fit on the truck (or however they are mailing them) then it goes. so, since my packages were BIG, they are the last to go out. (it would have been awesome if the clerk had INFORMED me that i had other options! He told me that he’d talk to ‘Rose’ (the owner?) of the Postal Annex in Alpine and that she’d call me back if they wanted to do something more for me. I’ll be sure not to hold my breath.
Today is December 29^th, and the packages have yet to show up in Hawaii.
9:30 pm Dec 29^th. Got a text from USPS that one of the packages arrived at the post office in Hawaii. the other shows it’s still in Bell Gardens CA.
1pm (Hawaii time) Dec 30^th. Daughter got one package. no sign (or notification) of the other package. and NO contact from the owner of Postal Annex in Alpine
Dec 31^st, and NO package. still.
i received a msg from Rose the owner. She said that this is the first she’s heard of my complaint. I called the corporate office 2 or 3 days ago and informed them. they said they’d call Rose. I emailed The VP of the company and then i got an message from the owner.
While i agree that this is USPS’s problem in the long run, ALL of the could have been avoided if Postal Annex in Alpine had been on the ball and offered me better than something akin to 4^th class shipping.
FINALLY received the 2^nd package January 7^th. This all could have been avoided if the employee had given me ALL the shipping options. Won’t be using them again
ps. Thanks owner of Postal Annex Alpine for never calling me back.

Horrid customer service. Will never go back.

Excellent customer service! The staff is very friendly and professional. Rose is always going out of her way to help the customers!

I should have read the reviews on here before coming. If i could put zero i would. I completely agree with the previous reviewers about the unethical practices etc. i was trying to help out a local business here in Alpine…
I came in with two small packages to mail, i asked for the cheapest way possible. What was it? $ 15.00 to send a box not even a pound… But get this… It would have cost less than $ 8 at the post office. I felt completely lied too and i will never go back.

I needed to get some Notary signatures. I called this place,
First, I got a friendly voice over the phone… awesome, always a selling point for me…
Then… «You do not have to make an appointment for Notary, just come on in»… They have a Notary on staff at all times… spectacular…
We went in, got the Notary, the lady, I think her name was Rose, noticed we had some errors on the paperwork… we corrected, so we thought… reasonable prices…
Fast forward about three days… we had to come back in because our paperwork was turned back to us due to «errors» …
The lady remembered us, adjusted the paperwork, with a SMILE… and authorized another Notary (at no charge) … We were so thankful… how nice of her…

Excellent service, Rose the owner went out of her way and worked into the night and on the week end to get some programs done for me,. the initial set I didn’t like so she made it the way I wanted at no extra charge, very sweet and I really appreciated it.
they do a little of everything, pack and ship and copy and mailboxes and gift shop
it’s pretty much a one stop shop :)

If I could, I would DEDUCT stars from this «establishment»…HUGE DECEPTIVE BUSINESS PRACTICES ALERT!!! This Postal Annex was under the same ownership for years, and was only recently sold to new owners… Apparently they think that everyone who ever did business there has completely forgotten how well it was operated previous to this disaster taking over… She has very large visions of grandeur as to the level of power she possesses by way of owning a stamp store, but I guess you take what you can get… I was told I had to fill out a FORM to mail a box; REALLY??? Ok, I’ll back the line out the door to fill out your form; whatever, just mail the package already, right??? But no, I fill out the form COMPLETELY as I am told HAS TO BE DONE or they cannot accept the package, including a box asking for the value of the contents… NOWHERE does it say you are authorizing INSURANCE by way of this value; and when asking the owner DIRECTLY for the amounts I had to choose from, she did everything she could do to get around telling me HOW MUCH IT WOULD COST to mail… Never have I seen such a tap dance, and an avoidance of eye contact with me; all she wanted to do was focus on whining about how tough her job is… Finally, I got an amount out of her; which was ridiculous, in excess of $ 15.00 for a package weighing less than two pounds with regular shipping and what I thought was nothing else… It took some prodding to finally get out of her that over FIVE DOLLARS of that charge was for Insurance I never asked for, never authorized, never wanted, and only «declared» a value on their form because I was told it was the law… Talk about feeling ripped off; save for the fact she didn’t get away with it, but I won’t ever set foot in this establishment again… Walking in the door feels as if you’re being interrogated; I no sooner stepped in, and I was being questioned by some kid who again, has visions of grandeur… Could be the worst «Customer Service» ever in Alpine; a town where even GOOD businesses sometimes don’t last, this is definitely the epitome of a last resort…

Excellent service and such a friendly staff! I’ll be going here for all my mailing and shipping needs!!!

There are many, many negative reviews (my previous review included) which are trapped inside the filter thing. Check the filtered reviews. The level of customer support in this place is the worst I have ever encountered.
I thought I was bringing business to their store. I had money in my pocket, wanted to ship some things, and thought we could establish a mutually beneficial business arrangement (you know, based on the nature of their business).
They (the people working inside this business) seemed extremely pissed-​off and bothered that I had the nerve to walk through their door, and then tried to discuss mailing a box.
In addition to being visibly angered, they resorted to insults and name calling. Really. You had to be there to believe the absolutely incredibly hateful treatment I received here.
Be forewarned! And if you absolutely MUST enter this establishment, I suggest you request a peace officer escort.

New owners are very nice and the staff as a whole are really nice. My older review was regarding the former owners and staff which was awful. Happy to see this positive change at Postal Annex!!!

Nice, neat, new super convenient location. I love the convenient mailbox service !! They get everything done right quickly AND with a big smile… Thank You, Sara.
Whether your package needs to be shipped locally or around the world they pack everything perfectly !
Greg is the local owner who does great graphics for menus, banners, letterheads, and anything else that can be printed… Thanks, glad your in Alpine !!!

This Postal Annex is provides great quality and service. The owner goes out of his way to make the customers happy.
If you want excellent quality and care of your printing, digital or shipping jobs then this Postal Annex is the place to go!

I mailed a box of important books form this Postal Annex to Michigan and the unfortunately, the box was returned to my home Postal Annex in San Diego. I called Postal Annex Alpine and the owner went out of his way to figure out what went wrong. He drove over 60 miles to look at the box and even took it to the post office to try to figure out what happened. Turned out the post office made the error and Postal Annex did not do anything wrong. I was really impressed with the level of service and would recommend this postal annex to anyone.

Super expensive shipping. They wanted to charge $ 15 more for a parcel post (cheapest shipping available) than the post office itself. I could see raising prices if there wasn’t a post office 2 blocks away. But come on. What a rip off!!!