U-Haul Moving & Storage of Alsip

Never getting anything at the Alsip Uhaul again. When you quote someone 3 hrs to do a job, it should take 3 hrs not 5. Especially when I have 2 kids with me wanting to go home since hr 2. Unacceptable. Do yourself a favor and do not come to this uhaul for your needs because your needs will not be met.

The employees at this u haul are nice and hardworking, but the manager is the most miserable, disrespectful person I have ever met. I went in to have a tow hitch attached and was given an estimated time of three hours. Seemed like a lot but I said oh well and waited. Three hours rolls by and I go up to the front counter to see how things are going. The manager says he’ll go check, goes into the garage, and then 15 minutes later I see him leaving the u haul place in a van. Finally an hour later he shows back up and I ask what’s going on. He responds by getting angry dragging me back into the garage to see the progress. Instead he proceeds to blame the subwoofer that came with the car new from the dealer because it was after market when I proceeded to tell him the sub came with the car new he got an inch away from my face and threatened me to «not give him any lip». At this point I was mostly surprised and appalled so I asked to speak to the manager b/​c I refuse to be treated this way for asking questions. Because of that he tries to tell his mechanic to stop working on my car and pack it up. His mechanic refused and he walked off in a huff. The mechanic apologized for the guy’s behavior and finished the work. I didn’t see the manager again after that.

Very good customer service for storage units. Units are clean, climate controlled and fairly priced. I have not rented a truck from here, but am pleased with the service with storage. Much better than the horrible experience I had with public storage!

If I could I would leave no star. I drove 74 miles and when I dropped of truck they said I drove 102 miles they told me to call a 800 number and would not let me go back in truck to see miles they are a total SCAM STAY AWAY!!!

Wow, next time I’m trying Budget or Penske. I don’t know how good they are, but they can’t be any worse. I’ve never had worse service at any establishment/​business. First off, I was coming from Michigan Ave and Roosevelt… yet they wouldn’t change my pick up address to one of the, literally, 50 other U-​haul locations between me and Alsip. I got the one-​way package rather than $ 19.95 plus mileage. They tried to include only 50 miles into the deal, and I was like, um… you just made me drive 25 miles to pick up the damn truck. What am I suppose to do, drive to my apt. and straight back here? So, they reluctantly added more miles (which shouldn’t have been a big deal since I was paying $ 160… so under the $ 20 plus mileage deal they are so proud off would mean I would get 140 miles!). [Fast forward] I finish moving and I’m exhausted, so I say I’ll just take the truck to the location I asked for/​they assigned me without filling up the tank. Big mistake! I asked, what if I just take the truck back and don’t refill the tank. They said they charge me back up to the level it was when it went out, at a premium price. Fair enough. Call it a convenience fee. However! They didn’t tell me that there was also a $ 60 penalty charge for doing so. I was like, well gimme back the keys and I’ll go down the street to fill it up. They said it was too late; the truck had been processed. To top it off, they tried to add another penalty charge because the idiot at the first store gave me a different delivery location than the one I had asked for. So, not only did they want me to pay for their error, they were apparently expecting me to either have my ride come pick me up at a farther/​different location than the one he was waiting at or I was suppose to jog 6+ miles to meet him. That was my breaking point and absolutely refused to do so (/​started making a scene in front of their other costumers). In summary, I still paid way more than was I was expecting/​should have and urge others to avoid this company… or at least this location, definitely.