Masters Building Supply

Local hardware stores in my area didn’t have the bolt I needed. I happened to be driving by this ACE Hardware, so I stopped to check. The employee took the time to check the threads on the sample bolt I brought, and on the bolt from the drawer! Outstanding. No return-​trip necessary. I also had some keys made while I was there. ‘Excellent, quick service.

Great place to shop. Love the service I get from staff members they have everything you can possibly think of. I did a bit snooping around and I come to figure out that on most major items lumber, paint, cement, hardware, tools they are much more better price then I seen out there… A great gem in our city. I’ve noticed a lot of contractors shop there. That is a good sign.

This place is downright creepy. Prices are high, product lines are limited, and most of the products are covered in dust. They are out of stock of many things. Also they claim to be and ACE hardware when they are really not one. Customer service is not great either. They do have some products. I purchased some washer hoses which started leaking after 6 months. Also bought some cheap paint brushes.
But save your time, and drive north a few blocks to the ACE on Mariposa. Totally worth the extra drive. There is awesome customer service up there!

I went in looking for a #2×8″ screwdriver, they didn’t have it. As the employee was trying in got help me he suggested I go on their website & order it, I need it now, I don’t want to wait 5 days until Wednesday, the job can’t wait that long.
Then he said «you white people have no patience».
Really? I’ve been here a few times, I like to give my business to local stores like this, but I won’t take racist remarks like this. Won’t be coming back.

I have unique plumbing at my house. I’ve been here several times and sometimes there is someone on the floor… those are the days that I like being at this place. The person on the floor actually knows plumbing and has always answered my questions and gotten me the right parts.

Amazing store in our little hood we have here in Pasadena/​Dena junction. Its been here for years and the staff is knowledgeable, kind and helpful. They are always ready to help you out with any project questions or ideas.

Service is terrible! I was looking for a cheap hinge and some wood for my sons wood working project and thought I could easily get a few things locally. I asked Leonard and he simply told me, «We don’t sell anything cheap!» and that I would have to go elsewhere. My first thought was to say, «You’re Right! and I see that from your lack of interest to drum up sales»! I always seem to make the same mistake and assume that this hardware store would have what I need, have a reasonable selection from which to choose, and a reasonable price. Well, I was wrong! Next time, I will just go to ACE or OSH. I’ll stop waisting my time…

A particular type and size of drywall screw was required for a project on my house. Instead of driving around, I chose to call first — and I was told that the item was available at Masters. When I arrived, not 15 minutes later, the item was NOT available and not only did no one admit to having spoken with me on the phone, no one seemed concerned about remedying the situation. Needless to say, I have not brought any return business to this unethical hardware store.

Over priced stock that looks as if it was left over from a bulk purchase in 1979. The store is always a mess and is just rubbish if you think about it. Don’t go their if you can.

I thought this was an ACE Hardware chain when I drove past it. I was looking for a tube of Terro Ant Killer and thought it would be like Mission Hardware in Alhambra, CA. I went in and it was a small, murky store that looked very disorganized.
A young worker who was sitting on a bench was looking at his cell phone and asked if I needed help. I thought that was nice that he was asking and working on what I presume was his break (though if they had a HR that probably wouldn’t go over so well). No smiles or friendly greetings, which I don’t expect from hardware stores since nobody ever looks like they want to be there.
He directed me to aisle one, and I found what I was looking for. Upon closer inspection, I noticed they had four boxes and each one had LAYERS of dust on it. One package was so outdated that it was in a white box instead of orange. I opened the box to inspect the product: instead of clear, the liquid was amber. I knew the product was supposed to be clear, and inferred from the thick dust on the outer packaging that the product aged and has been sitting there for years. Who knows if it would still work?
I contemplated buying it, and an older gentleman who worked there approached me and started asking if I needed any help. I felt like he wanted to usher me out since the store was going to close in 15 minutes. I declined, and he kept pressuring me so I put the product back on the shelf. He looked at it and said it was «only $ 3.99» and asked if I had «$ 3.99.»
I assume he only wanted to help, but I shouldn’t be pressured to buy a product that might not work, has changed color, and has been collecting dust. Most of all, I shouldn’t feel like I have to buy something and that I am too cheap to do so.
I promptly walked out, went to OSH Hardware (where the service isn’t any better), found tons of the product on shelf, in a NEW package, the liquid was clear, at $ 2.99, and with a 15% coupon.
I know supporting local businesses is supposed to be good for the community, but it’s experiences like this that makes me turn to big box stores.

I guess most people don’t review hardware stores. This place has been here forever and only 1 review. Since I got nothing to do, I will review it. Personally, I like the place. It’s like an old mom and pops store. It’s not clean and nice like chain stores such as Lowe’s or Home Depot or OSH, but it has everything a normal person like myself need from a hardware store. Granted, the place is a bit of a mess, and things are just kinda everywhere, but if you ask, you’ll find what you need. One thing I have to mention is that I was looking for pure ammonia for my fish tank, and I’ve nearly given up after going to 10 other stores. This is the one place that has it. So for that, I give it 4 stars. I will definitely come back (since it’s literally 3 minutes away from my house too).

Masters has been here since the 70’s, and back in those days there were no big box hardware stores. Actually, it was bustling back then even though there were a number of competitors. Altadena Hardware, another on Lincoln, and the biggest hardware store around, Olé’s where there is now an OSH. Yep. We’re talkin’ Old School.
So, back then, it was run and owned by a nice Jewish guy and his hardworking, and precocious, son. Both wearing yamakas. Both super friendly. Both meticulous. Ahh. How things have changed. The inside hasn’t changed much. Actually, I don’t think that it has been cleaned since the 70’s. Everything has a look to it that seems aged. A bit like the product has been on the shelves for a dozen years. I half expect the price tags to have layers, piled high like years of license plate tags on old cars.
The service is interesting. Most of the helpers seem like they are locals who live within walking distance. They’re all nice. In a pinch, Master’s will save that drive to one of the big box stores. They have some mid grade lumber, mid grade plumbing, mid grade tools, even mid grade snacks. It’s a bit of history for sure, but I only go there when Altadena Hardware doesn’t have what I’m looking for.