Pizza Hut

If I could rate them 0 stars I would. Worst Pizza Hut location ever! Customer service really sucks! I can’t comment on the food because I NEVER RECEIVED IT! Delivery took way too long (2hrs). I called the store TWICE to see what was taking so long and each time the customer service rep told me the driver was on the way. After awhile (2hrs) I decided to just cancel the order. I called and was placed on hold for 15 mins. I was then told that they «attempted to deliver my order». The driver claimed that he called and I didn’t answer or come out. That was a complete LIE. I never received a call from him. When my order was returned to the store you would think they would have the decency t0 see if I wanted to cancel the order or to CONFIRM the driver’s story. I had to request to have my order canceled and my money refunded. The lady on the phone was RUDE and KEPT CUTTING ME OFF. Ugh so disgusting. Save your time and money.

If I could give them a negative five stars, I would. I ordered for carry out and got home with a cheese less pizza!!! So I call to to complain they offer to bring one with cheese lol and they delivered it again with NO ChEESE unbelievable so I call and the guy acts like he new it was screwed up, wtf? And puts me down for a PEThETiC credit my kids were hungry and disappointed. What a joke this place has become. Never again

Apparently the cooks cannot read at this Resturant placed a online order had my BF pick it up get home wrong pizza dough call speak with Nancy the manager very non caring says she will give me a credit to eat there again in 30 days. I have no desire to eat there anytime in the near future because not only did they give me the wrong dough the dough they gave me wasn’t even cooked. What a way to ruin a dinner, I suggest you start hiring people that can at least read basic English and that can cook a darn pizza.

Best costumer service ever ! All workers are very polite, I enjoy ordering from this location I feel very welcomed Each time I carry out Or deliver food. Food is always ready on time and made exactly to my expectations, I receive Amazing costumer service especially from a young man by the name of hakob, he was very friendly and helpful and seems to take his profession seriously and was more than helpful when it came to my order he’s absolutely amazing !! Overall im more than satisfied with my experience at this pizza hut location and I will continue to be a costumer at this site.

The pizzas we ordered came right on time! I was a bit scared at first because the negative reviews. Ordered around 630pm, pizza guy name Albert came right at 7! He was very friendly and gave me the two piping hot pizzas I had ordered. Two thumbs up for my pizzas today. two pizzas any toppings for 6.99 each, woo! It was very tasty compared to some chained pizza places I had recently.

I will never ever order from this horrible place again. Don’t get me wrong, I love a good slice of pizza but this place has got it wrong on several occasions. There is some nice staff but the managers seem to need the training! I will not go into all the BS they put me through today but I will tell you that I ordered a pizza and wings…“30 minutes ma’am” …ok well what was more like an hour later I called and the manager Stasha told me I ordered a pick up! I expressed to her that wasn’t so… she continued to argue with me and then wanted to charge me regular price. I went ape sh!’#. She eventually gave me her discount… or so she said, I will NEVER ORDER FROM PIZZA HUT AGAIN! This particular place is crappy but for everything I went through… I’m good going elsewhere. This was the nice version, and by the way… if you want real pizza, go to Domenicos or an authentic Italian restaurant.

The pizza was made exactly how we wanted it, and tasted awesome, but the driver was even more awesome.
My boyfriend and I have tried this location a ton of times. It USED to be hit or miss, usually ending in us calling to complain.
Lately however, they’ve been on the ball and the pizza has been coming out perfectly.
The extra sauce is always on there now, and when our Pepperoni Lovers pizza gets here, it always (finally) has the extra cheese.
The drivers have always been pretty chill, but this visit makes me happy.
When the driver got here, he made a comment asking about how I got my order so cheap. I laughed thinking he meant which deal I chose, so like an idiot I explained the deal to him. He told me no, and showed me the reciept. I owed $ 5.
Keep in mind that I had handed him the $ 20 already, plus his tip assuming my total was $ 19 something.
I had reached for the food and everything.
He could have kept the extra money and I would have never given it a second thought.
He gave me my change, and I tipped him $ 10. Probably should have given him the rest too, but Christmas just happened, I’m cheap for a bit.
Although it’s sad that I was surprised to have NOT been ripped off (the fact that these days you wouldn’t be surprised), it makes me super happy that honest people still exist.
This location will always be our go to now, specifically because of him.
Still not sure how our order came out waaay cheaper than I was shown online, but I’m not complaining!

I love pizza but this location certainly does a terrible job making pizza.
Last time I ordered the cheese was sliding off my pizza, maybe because the delivery guy was holding it at an angle. Why would you do that though?
Recently ordered the special. Large one topping pizza with 6 – 8 wings. Cheese makes me happy so I made it a stuffed crust=extra 2 $ charge.
–pepperoni tasted old and pizza looked dry
–wings tasted like they just dipped it in the honey BBQ sauce
–stuffed crust was delish!
I would never order from them again, I’d rather walk my butt down to the other Pizza Hut In Pasadena.
I also don’t understand why I have to order in the Altadena location when it’s actually further from my house. I should be allowed to pick-​up or have pizza delivered from any location!

Not to bright. I called in an order for carry out then ordered something separate online. Was told 15 min. Both orders should have been ready at the same time. By the time I came to pick up my orders they had no record of my phone order. They were going through receipts looking on the register and they could not find the order. They seemed confused by the fact I called in an order and placed an order online. Finally I had to ask them to make my order. The longer they kept looking for my order the longer I had to wait which defeated my whole point of ordering online and calling in. When the cashier brought me my online order it was wrong. The cashier did apologize and offered me a free soda. I thanked him and told him I don’t drink soda. He then offered me a free dessert. I told him I did not want it if it meant I had to wait more time and he look very perturb at me. My whole point of ordering online and calling in was for my order to be ready by the time I got there. I didn’t want to wait half an hour in the store. So no dessert for me. One star Pizza Hut gets because my online order was not ready by the time stated, it was missing part of the order and my order I called in was not even taken. They wasted time looking for the order instead of just making it.

Worst customer service and worst delivery drivers. Called the lake location 1^st about getting a delivery for my cousins can get a two pizzas delivered. I get told this Pizza Hut covers my area. Well I call them it’s the delivery boy I give him my address well no we don’t deliver to ur address it’s the lake location. Well I asked to talk to the manager he gave the 1800 number and said we don’t deliver to corner of mulberry and morego. Okay I am getting mad how can u be so close to my home and not deliver. 1^st am disabled using crutches to walk around. I get hanged up and I even said am going to report u and make this review. Am so disappointed on this particular Pizza Hut. How rude unprofessional can u be. I sat if u can avoid this place do it. I called the lake location talked to this great lady she made the exception and got it approved to get a deliver. Hurry now I won’t need to get all this whole process to get out of the house and avoid the pain I mean actually tendons are damaged in my left leg. If I could give a zero I would.

These people suck. dont bother if your hungry, you wont be eating for hours.

Cant go wrong with pizza hut. Always have good deals. This location is good to their word on the time.

Went to this Pizza Hut because the one south of there got such terrible reviews. Decided to pick up instead of having it delivered. Ordered a Pepperoni green pepper and onion pizza. Got home only to find that there is no pepperoni on the pizza, and it could have spent a little more time in the oven.

Sometimes you just need a damn good pizza.
A few days ago I had Pizza Hut pizza from another location. It was super doughy, not cooked, breadsticks were akin to oblong salty hockey pucks… Auuggghhh! Total tastebud buzzkill.
And dammit, when I do pizza, I wanna do it RIGHT.
So tonight I took a chance. I ordered online and crossed my fingers for hopeful pizza perfection…
…and FINALLY, someone got it right! My order was delivered early, the food was still hot, everything was perfect, and the delivery guy was totally cool. And he gave me extra parmesan cheese. Whoohoo!
And I was so thrilled with it, I had to write a review. Five minutes after I finished my meal.
Thank you! Next time I have a Pizza Hut craving, I know where to go.

Worst wings ever. Overlooked, tiny and no meat on them. Figured we would try them. Would not recommend ever.

i ordered on the phone and some guy answered and it sounded like he was high. i had a very hard time understanding him and i had to have him repeat everything. i write this review hoping nobody buys here and he gets fired due to shortages of hours. i had a very annoying experience.
second call i was greeted by brandon and he as really cool
for my second time calling id give 4 stars
he was very helpful and even gave me a coupon i was eligible for
pretty cool and satisfied with my experience

The Pizza Hut that delivers to my address is the Pasadena location on Lake, just south of this location. However, that location severely sucks… plain and simple in every way.
Although, I love delivery because well… I’m lazy sometimes. I absolutely will go OUT of my way to pick up pizza from this location because they are SO much better in terms of pizza quality/​taste and customer service.
There is one particular employee who works there, has a similar voice of «Danny» from the tv show «Hey Dude»… he is very nice. But then again… I’ve had no problems with anyone else there.
Love it!

This is the Pizza Hut location that delivers to our house and they deserve a review. They are fast, efficient, and they always get our order right. I don’t know why some people complain about Pizza Hut so much. Get a grip and don’t expect them to all of a sudden deliver Grimaldi’s or Di Fara’s pizza to your door. You pretty much know what you’re getting before you order. We have this location saved on our computer and Pizza Hut also has a convenient app for the iPhone. We don’t even bother calling these days since they are only a few clicks away. They need to bring back the cheeseburger pizza.

Out of all the years i have been going to this pizza hut I have had only 1 bad experience. OVERALL this place is great! I love pizza hut pizza over those other guys.

I ordered a Pizza with Xtra Sauce, and what did I get. A pizza that looked like there was no sauce, and the pizza also looked like it was sitting for two days. I do not get it. How can business owner serve a meal like this. Do the operators every taste what they provide to the consumers. Unacceptable.