Rite Aid

Went in here for the first time tonight. Very disappointed with the selection of items and experience at the register. Grabbed something that was on sale and tried using my rewards card, it didn’t work — it’s been a long time since I used it. Clearly the cashier saw I made multiple attempts and then I ask her if the sale applies. She responded and said only with the card, ok well mine isn’t working so I ask her if I can sign up. She says no, she ran out of cards. Are you joking?! So your store puts out sales to obtain with a reward cards and you can’t even offer the rewards card. Look, I get it if there really weren’t any cards but couldn’t you at least scan a generic one or something? Terrible first experience. A little customer service goes a long way. Definitely won’t be going back!

I wish I could do a Jerry Seinfeld impression because I would say something like
«What is up with this Rite-​Aid?» The new transformation was much needed and it looks a lot better but I went in here last night and finally was thinking, I need to put a Unilocal Review on this store. One HUGE observation. Their prices are crazy high on a lot of things. I mean a lot! Double sometimes.
To give you an example, a small can of Friskies cat food. Elsewhere like CVS, Vons, Ralphs, it’s 49 – 59 cents max. Here it’s 99 cents. A protein powder that is $ 18 – 20 at CVS or Walmart is
$ 36.99 here! The list goes on and on. I feel like calling Joel Grover from NBC to check into this. I didn’t know companies were allowed to price gauge since they probably cater to the neighbors nearby who don’t want to drive into Pasadena. I’m sure they’ve done their analytics and figure they make more by charging more vs having since there is not as much volume of sales done in this store clearly. I’ts nice to have close by but the pricing for many items are just way overpriced. it’s bizarre…

Nice store since the renovation. Cashiers are friendly.

This Rite-​Aid location has greatly improved since its restoration. The new layout is more welcoming and open. I believe it has also made the pharmacy more uncluttered. The ice cream selection is as good as its ever been. They should probably purchase some shades for their south facing windows, as it is difficult to face the cashiers in the afternoon.

I’ve been coming here since I was little. I love the new store look, bigger, better, and looking for things is so much easier. The parking lot is awesome.

This is the second time I’ve been in the store since moving here. I’m very disappointed in the new rewards and couldnt even make a purchase. Not sure how you can purchase items if your plenti account doesn’t work properly? Cashier couldn’t find my account so I wasn’t able to get sale discounted prices. I like plenti and will use it at Macy’s and other retailers. From now on I’ll stick with CVS

The pharmacy is full of incompetent workers. One of my issues was resolved by contacting the store manager and having her facilitate getting a simple vaccination. Second time around, I gave up. They are unwilling to help and really it seems like they don’t know how to bill properly. Save yourself the trouble and avoid this place.

WHAT A TRANSFORMATION! The entire thing was remodeled. The place is lovely and plentiful and has good staff. There’s a thrifty ice cream shop in there as well. I’d say it’s top notch pharmacy now.

The pharmacy service here is terrible, to the point of being medically dangerous. I have courtesy refill on my prescription, and I frequently end up missing a dose (or more) because the refill is never ready on time. They always give the same excuse «we haven’t heard back from your doctor». I’ve known my doctor for years, so I believe her when she tells me that they never actually called her. Not even once.
They also frequently substitute generics on prescriptions that are explicitly marked «do not substitute».
Honestly, the only reason I’ve tolerated the staggering incompetence of the pharmacy staff at this branch as long as I have is because they’re just up the street from me (also, cause they’re nice, and I hate being mean to people who are nice to me if I can avoid it). That ends now.

Went into this rite aid to get thrifty’s ice cream. I got chocolate malted crunch and Rockyroad. Excellent service.

This place is a dump. Prices are not the best and it is not kept clean at all. I would expect much more from a large big box store like rite aid.
Should avoid unless no other choice.
Not worth a trip.

Would rather drive out to La Crescenta Von’s pharmacy than wait forever here. And this is only a few blocks away. This place sucks

Now I know. I work at JPL and I would stop by and get ice cream from time to time. Today I stopped by and there were some people ahead of me who were taking a minute. I laid back and waited… then I get my ice cream and go get in line to pay. I am behind the same folks from before. The older guy paid for his stuff, then the younger guy determines he gets wrong water. He gets out of line to go check in the case. I ask cashier if I can pay and go — while she’s smiling she’s being nasty asking, «are you in a hurry?». Then another female opens a line, and she was even nastier.
I laid back at the ice cream counter, laid back in line and then when I get tired it’s an issue? No its not because it takes only «1» time with me and that was it. Whether I am in a hurry or not isn’t the point, but I had been pretty patient up to that point.
Now I get why the majority of the previous posters call this location tired, raggedy, the worst location. They don’t have to E-​V-​E-​R worry about me coming in there again.

Worst Rite Aid ever. I live nearby but drive all the way down the hill to Walgreens so I won’t have to put up with their disgusting store and its lack of selection. It’s like nobody’s touched it since 1960. (including the maintence crew). I’m hoping that Rite Aid will either get it together or put it out of its misery and let someone else come in and fix up this once-​cool midcentury shopping center.

Lovely neighborhood feel. Our local rite aid is great! Friendly from pharmacy to cashiers. Of course they have their ice cream counter too with all the classic flavors so that makes it even more delicious to shop at.

It’s rite​-aid​.In a desserted lot

I agree this place sucks, prices are way too high and the services is retarded. The only reason I’m a ‘regular’ here is because it is 30 ft from my place and sometimes I just need something last minute.
Especially when I haven’t been feeling well.

Pharmacy is awful… dumb and rude.

This is the worst Rite-​Aid I have been to. First off, its location. I come here around the night-​time because of my work and I always worry that I am going to get kidnapped or harassed or something. There is nothing else open in the plaza that its located in (except for an auto parts store and clinics I think, I can’t tell). The parking lot is always so dark and empty. Just walking through gives me the chills. Then once you enter the store, everything looks like such a mess. I have been here maybe 2 – 3 times, and each time I had to circle the store about 5 times looking for my items and finally give up and circle the store another 2 times looking for an employee to ask for help from. They don’t have a large selection of items. The store is always such a mess. Their chips aisle is non-​existent; they just have two endcaps worth of chips, that’s it. And worst of all, they don’t have the icecream serving section, which is about the only reason I come to Rite-​Aid anymore.

You guys suck! When are you going to re-​model the place and update your merchandise! The only reason I go there is because of the location. Wise up Rite-​aid! You are in a good spot, there is nothing else up here! Take advantage of the situation!