Mr Mover

I would give this company two negative stars if I could! I just sent this company away from my house without loading any of my furniture due to incorrect billing amounts. The amount I was given on the phone was different than what they were charging me, I spoke to a person on the phone (which was rude to me — as he told me to calm down!), they then told the guys to change the price they were charging me to more money and wanted me to initial and pay for MORE than what was on their paperwork. The rude man on the phone actually called my fiancé and told him that he needed to «calm down your wife»! And to add insult to injury, they give you the $ 99 an hour quote on the phone, but fail to mention that is a CASH price, they charge more if you are paying by credit card — that’s in the fine print when they email you the quote. Everything about this company was unprofessional! Scratch out the service fee and add more to it! So they just lost $ 500+ sale over $ 30 and has made my moving experience miserable! I now have an appointment with another moving company. Thank you Mr Mover for making my moving experience extremely stressful, for wasting a moving day (that I should have used a different company), and for providing the worst customer service possible. It will help the other companies (that provide real customer services) to do better because you will push away customers. DO NOT USE THIS COMPANY FOR ANY REASON! Though they sound cheap on the phone, it will cost you more in the long run and cause delays and undue stress. However, the movers they did send were very professional in their handling of this situation.

I wish I could give this company 0 stars. I also wish I had read the reviews before I hired this company. They were slow and took their own sweet time moving the furniture. I had to walk after them to make sure they were working. One guy kept going back to the truck and calling the office throughout the job using my time that I paid for. Not only that but taking bathroom and water breaks throughout job. Job that should have taken 3 hours took 5 with me and my 20 year olds help. What a mistake I made. I should have hired someone else. Then they didn’t put the things back together and I’m missing screws to my bedroom furniture that they don’t want to take responsibility for. DO NOT HIRE THIS COMPANY. It will be a moving nightmare!

This was the worst moving experience ever! After the move, I looked them up on the Better Business Bureau, which I should have done initially. They have several complaints on the BBB website, which you can verify for yourself. Their poor service is pretty consistent. Tim, the Orlando Branch Manager is rude, unprofessional and lacks customer service skills. After reading these other reviews, I see that providing excellent service, retaining customers, and satisfying customers is not regarded. To make a long story short, the truck broke down on the way to our new location and we didn’t get our stuff until a little over a day later. This poorly maintained truck resulted in the truck breaking down. There was also a leak in the truck that soaked a part of our mattress and some of the boxes. We had to call the office several times just to get an update on our belongings. After calling all morning, we went to the office to seek how we would be compensated for the huge inconvenience they have caused. In a nutshell, Tim said it wasn’t his fault, we wouldn’t be compensated for the situation and told us to leave. Not to mention, they left our heavy possessions at the old property because they did not have the manpower nor equipment to load it. There was no excuse for this because my husband called them prior to the move and informed them about these items. We were told that the movers had the necessary equipment needed to move, which was obviously not true. Once the time came for them to move the heavy items, the movers called Tim to discuss what they should do about it. This was about a 25 minute conversation that Tim did not take off of our final bill even though they were not working during that time. Furthermore, Tim and Rick said they would supply a third person «for free» to go pick up the heavy items left at our old property. Then somewhere along the line, Tim and Rick decided they were not going to charge us for unloading our stuff at our new location. However, they never went to pick up the items at our old property although they told us they were going to. We ended up having to pay another company to come move our belongings from the old property. Again, this is a poorly managed company that has no regard for you as a customer. They also require you to make final payment BEFORE they unload your stuff regardless of service. Mr. Movers are sharks. I was in utter disbelief during this moving experience and don’t want anyone else to go through this or be treated the way we were.

Right in the middle of my move. So far at 3 hours for a 2 bedroom apartment. Had to go to target and buy a wrench set to take my bed apart because they tell me after they get ¹⁄₃ way through the move that they don’t take anything apart. This is the worse moving experience that I have ever had. Do not waste your money with these people. You will regret it. Plus I have never had to take the clothes out of my dresser before they would move it. Basically by the time you get it all prepared for them to move it, you can just rent a uhaul to move it now I have to come back and move all my clothes.
Don’t do it!

THIS PLACE IS A SCAM — RUDE — LIARS — RIPOFF!!! DO NOT HIRE THEM TO MOVE A-​N-​Y-​T-​H-​I-​N-​G!
Please understand, I own my own business so I know what’s it’s like to be honest and do your best to do right by your clients, these people DO NOT care about you and will not take good are of ANY of your stuff — especially your most expensive items like a 70 inch TV.
This is going to be a pretty long review but it will be worth it if you want to know what you’d be getting yourself into by giving them your hard earned Monday.
My husband calls and gets a quote from Mr. Mover to move our 4 bed 3 bath house + 2 car garage. He proceeds to explain all the large items in each room so that they would know what they are dealing with ahead of time.
RICK (remember that name, you will see it in other reviews on different websites as well, including the Better Business Bureau) told him that it would only take his crew 4 hours and gave him a verbal quote of a little over $ 800 since it would be 4 guys and two trucks. Seemed reasonable to us when it takes us about 8 hours to move ourselves and it’s just the two of us.
When the guys show up, they do a walk through, we pay our first hour + trip charge of $ 320 and they get to work getting the truck loaded at 8:45AM.
By noon my husband realizes that by their pace it’s going to take them closer to 8 hours so we are going to be paying around $ 1,600 for this move.
Sam told him, with what’s left and the storage unit, about 4 more hours + told my husband that written on the paperwork he had, was a $ 3,000 quote. «YEAH? Where was that in writing to us?» We would’ve NEVER hired them for $ 3K, mark my words on that.
We agreed at this point that we were too far into what they had already loaded so we continued on with using them, assuming that it would only be 4 more hours and we would only have to pay another $ 1,280 to add to the $ 320 we had already paid…
So once truck #1 was loaded they left and headed to the new house… Of course they «Got Lost» which we had to request time off our bill for, but they didn’t give it to us.
By time I showed up to the new house truck #1 was there, unloading and it was only ¼ of the way done. By this time it is 4:45pm and truck #2 still hasn’t shown up and it’s chock full of stuff as well.
Sam tells me that he just got of the phone with his boss and they are stopping the clock at 5:45PM whether they are done or not and that’s all I’ll have to pay, even if they aren’t done unloading because it has taken them so long.
He would not continue unloading until I paid, he just basically stood there with his hand out. At this time he was collecting $ 1,485.00 to add to the $ 320 that we had already paid.
I almost paid with my card that had more money on it, but at last minute I decided to switch to my account that if overcharged it would decline. I am very glad I did…
I transferred the money and paid the «what I thought was» $ 1,485…
When he brought the paperwork to me to sign, there was no total on it and I said to him, «There is no total on this and I need to know what it is I am signing for»
He said, «There will be a total on it once I get authorization» … I should’ve stopped right there and waited to sign it. But I didn’t want them to act all crazy and threaten to hold my stuff hostage.
Meanwhile, truck #2 FINALLY shows up, supposedly they were stuck in Tampa, traffic… Yet they could’ve gone over the skyway and bypassed ALL the rush hour traffic on a Friday at 530PM. So you tell me why they took the long way…
Anyways, after my credit card authorization, they went back to work unloading truck #1.
When truck #2 showed up, truck #1 was STILL ¼ of the way full and Sam’s phone rings.
He comes up to me and says «Your card was declined for $ 306″ and I said, „What? I didn’t authorize $ 306, I authorized $ 1,485, so why are you running it for $ 306?“
When I told them verbatim what they said about the me paying the $ 1,485 and them stopping the time and not charging me anymore, he didn’t care, it was at that moment that I started to realize that Sam „Might Not be“ oblivious to the lying and cheating his company was doing».
I said «No, I am not paying it» and Sam said «Okay then we are locking the doors, taking your stuff to our storage facility and it’s going to cost you a whole lot more money to get it out»
So I HAD to pay or they were going to hold our stuff hostage until we did…
They ended up unloading our stuff in the driveway and we had to move it ourselves.
They ended charging me $ 2,050 for a $ 800 move, we moved ¾ of our stuff ourselves because they were moving too slow and sucking up more more money, the workers were tipped $ 250, they broke my 70 inch TV + other items that totaled another $ 2,200.
DO NOT HIRE THESE PEOPLE — DO NOT LISTEN TO THE ONE GOOD REVIEW! THEY ARE A SCAM AND WILL MANIPULATE YOU INTO PAYING THEM WAY MORE THAN YOU BUDGETED FOR

This company is by far the worst I have ever seen or experienced they lie they cheat and they steal first they were late (8am pickup they showed at 9:30 am) then they loaded all my stuff slowly they damaged furniture that I just bought to the point that it looked intentional and I wasn’t even on there case till the end .I even fed these guys and the driver dropped my nightstands on concrete (and this was witnessed by my daughter and aunt) and when was asked about it proceeded to blame the new guy (who was on his first day on the job and who acted more professional) and that he knew nothing about what happened to the dressers … I mean bold face lie straight in my face … I was disgusted and with a promise that insurance would pay for it I just wanted this shady driver outta my house … I am really thinking of calling a lawyer… never ever ever use this company it’s a dirty scamming low company !!!

USE ANY OTHER COMPANY!!! I’ve NEVER had such a horrific an experience in my life. Mr. Mover is a dirty company that shouldn’t even be operating. When the «movers» showed up they were dressed in worn out street clothes (no uniform of any kind), and weighed about 125 lbs. soaking wet. I was immediately concerned, but I had to be out of my apartment that day so I went ahead with the move. I showed them where they needed to park, and when they were backing up they hit a pipe and scraped the truck along the wall! When we got to the apartment they had already started the clock, but refused to start working until I gave them $ 154. I was planning on paying my whole bill with a credit card, but I felt uncomfortable giving these two men my credit card before we even started… not that it didn’t feel equally as awkward to hand some man cash with no contract or uniform or anything representing the company who just did damage to The Paramount’s loading dock. Nevertheless, I had to move so myself and my fiancé (along with the two «movers») started loading up the truck. At this point I’m going to spare the details of how lazy and unprofessional the actual movers were, but it was beyond poor. When we got to my new apartment it was discovered that my 50″ flat screen TV (that I had purchased four months ago) was smashed! Upon further inspection my 5’x 8′ framed mirror was cracked, my dresser was ruined, and they damaged my leather couch. I was assured that the company would NOT screw me over and not worry. I didn’t want to pay my bill with all this damage that had occurred, but these guys insisted and how am I going to kick two men out of my house and explain all this to the police? So I paid the $ 828 bill (on top of the $ 120 in cash … all this for a ²⁄₂ apartment move) and finally got to see a contract (AFTER THE MOVE!). I trusted the «movers» and decided to have faith in the process … Over $ 1500 worth of damage and all they want to give me is $ 120. I can’t even replace one of the items let alone all of them for that amount. I don’t have the money to replace these items. This company is a scam!!! BEWARE!

I don’t even know where to begin.
Let’s start with the quote from Mr Mover. We had a 1200 square foot apartment. It had 2 bedrooms and 2 bathrooms. Mr Mover quoted us 4 – 6 hours with a charge of $ 189 up front and then an additional $ 89 per hour after that. Total estimate was around $ 520.
We called the dispatch office and they assured us that the movers were on their way and would be there at 9am. I truly wish more than anything in the world that we would’ve heeded this as a warning. If we would’ve listened to our gut feeling that morning we would’ve saved ourselves the worst consumer experience of our lives.
Our movers arrived at 9am. There were two other apartments in our building that were moving out on the same day. They had hired Two Men and a Truck for their moving services. Two Men and a Truck had brand new trucks with their logos adorned on the side and professional looking silver uniforms. This is what I envisioned our movers to look like. Instead Mr Movers provided an 18 year old criminal who smelled as if he hadn’t showered in at least a week. Duncan was wearing stained baggy jeans, and a Korn tee-​shirt. The truck they arrived in had no logo on the side and had smoke coming out of the exhaust pipe. Upon entering our apartment to assess the situation Duncan stated «I just got out of jail and I haven’t eaten in 6 days» I kid you not when I say that this phrase came out of his mouth. We both just stood there appalled. After an awkward silence my partner offered him a doughnut that she had went out and purchased for the movers. Duncan then proceeds to cram 3 doughnuts into his mouth while walking around our apartment. Duncan then says that we were supposed to take apart our beds which much to our dismay we were told when we inquired about this earlier that the movers would take care of it. Duncan also stated at this time that it would «take them longer» to disassemble the beds. He then asked if we wanted our furniture «bubble wrapped» The website boasts that everything is wrapped up when Mr Mover takes care of your move. In fact on the website there is a looping video that shows a fragile item being wrapped up for the move. When we asked what he meant by «bubble wrapped» he told us that if we elected to have them wrap our items that this would also take more time and therefore costs more money. Of course we decided to have them wrap our items. How much more time could it take really?
My partner left at this point so that she could be at the house for a delivery. I stayed with Duncan and the other mover. It quickly became apparent that I had a big problem. Duncan kept wandering around the apartment not doing anything while his partner went downstairs to load the truck. I am not going to bore you with the description of the next 9 HOURS but let me say this — We called the dispatch office 5 times to complain about the amount of time it was taking the movers. At one point around 4pm when we were still looking at another 2 hours for Mr Movers to be finished loading our 2 BEDROOM APARTMENT I was demanding a full refund. I have never in my 34 years of life on this planet seen such complete and total lack of work ethic, basic hygiene (this kid smelled like he just crawled out of a sewer), and utter disregard for doing even the basics of what was in our agreement for service. In total for 1200 square feet of space it took Duncan and Mr Mover 10 hours to wrap and load. Let me remind you at this point our original estimate was for 3 – 5 hours. Even say we had one extra bedroom we didn’t report? Would the quote still be so miscalculated? It was literally double the original estimate.
Duncan and Mr Mover finally arrived at our new house at 6:30pm. The company had heard us complaining all day so I guess they called Duncan and let him know that we were very displeased with how the move was progressing. The next piece of the story is extremely disturbing — please read at your own risk.
We had called dispatch again when the movers arrived and asked for the price of the move seeing as we had not received nearly anything we were promised. Fernando from dispatch informed us that the new quote was $ 1800!!! We told Fernando that this is not how estimates work. You cannot recalculate a quote in the middle of the service. This was at the end of a very hot and grueling day. It was nearly 7pm and the movers still had not even removed our items from the truck. Duncan then informed us that he was going to hold our stuff hostage until we got confirmation from his boss that we had paid in full!!! I didn’t know we were dealing with the

LOL … I’m sorry but I just went to this companies website and read the reviews and I really had to laugh and think to myself how many employees did they threaten with their jobs to write those reviews… This place told me they would moved my $ 3000.00 Kenmore Elite refrigerator after I told them it needed to be taken apart to move and not only did they take it apart but destroyed it… I had to call another refrigerator repair man to do the job that they charged for and never delivered the time all was said and done the refrigerator was in pieces because they couldn’t put it back together and I went without a refrigerator for 10 days because they would not return any of my calls about getting them to pay for it to be put back together. By the way, after I had looked at the contract it stated that they do not take anything apart or put anything together as part of their moving agreement… I know… i know… an expensive lesson learned… But that’s why I’m here telling all you fellow Unilocalers out there… PLEASE DON’T CALL THEM AND TELL ALL YOUR FRIENDS !!! CHEAPER SOMETIMES COSTS YOU MORE IN THE END MY FRIENDS… BTW… I HOPE THIS GETS SOMEONE FROM THIS SHADY COMPANY TO ACTUALLY CALL ME BACK AND REFUND ME FOR THE $ 180.00 BUCKS IT TOOK TO GET A REAL PROFESSIONAL TO PUT MY FRIG BACK TOGETHER…

I can’t even begin to tell you how horrible this company is. To put it short… they were the cheapest… and their service followed that. You get what you pay for or not even. Story went… they said they would arrive between 12 – 4. We kept calling between but they could never give us a time. They said the driver would call us when they were 30 minutes out. At 4 I called, they finally admitted they were «stuck on another job» and they would be a little late…5:00 — 5:30. At 5:30 I called, they said the job before mine «was bigger than they thought and it would be a little longer.» They said they would call to keep me updated… and they did not! I called again at 6:30. They said it would be 7:00 — 7:30 and they were on their way. They also promised a discount for being late and would reconfirm it with the driver. They finally arrived at the pick up location at 8:00, 4 hrs late. When the driver called the boss, since he knew nothing of a discount, the boss said he would not give one because it wasn’t their fault they were late. I was mad but said I would pay just to get it done and would call the office on Monday, since this was Sat night and had already had to cancel plans. At that point the boss told the drivers to leave because he felt threatened by me. INSANE!!! It was to move a bedroom set only 10 miles and 8 hrs was wasted for nothing because they just left after arriving. A CRAZY COMPANY WITH CRAZY PEOPLE RUNNING IT! I have never, in my 13 years in the hospitality industry, ran into a more immature and poorly run business. DO NOT USE OR YOU WILL REGRET IT!