Sephora in JC Penny’s

I’ve been to several Sephora/​JCP locations, most of them decent. I visited this one on a Saturday afternoon, and it was pretty crowded. I was looking for a new lipstick to try, and I had an idea about what I wanted (a purple/​red). All of the staff were busy helping customers with makeovers or other questions. I could not find anyone available to help determine the best shade for me, but I had plenty of time to try shades on my own. :-)
Sephora usually carries a nice mix of colors and brands, and this store was no exception. Plenty of shades to try, and I found something I liked from the Sephora Collection. The coordinating lip liner selection was less than I expected: there were few shades available in full sizes, and several testers were missing. However, when I was checking out, the cashier (Scott) suggested a mini Sephora liner in aubergine, and I decided to give it a try. He mentioned that particular color goes well with most Sephora red/​berry lipsticks.
When I brought the liner home and opened it, though, the tip had been smushed, and was basically gone. It was disappointing to see a brand-​new product like that out of the box, but I fixed it easily with some sharpening. The lipstick (Crush 23) and liner are perfect together. I wish I could find it in a full size, but I think that color may only come as a mini. I might look for something similar from a different brand, when it runs out.
Four stars because I found a new lipstick I enjoy, and because Scott seemed to know just the liner shade to match. (Before shopping I read some Google reviews of this store, and he’s gotten kudos there too. The compliments for him are well-​deserved :-)). I would go back just for his help.

Walked around aimlessly looking for a particular mascara. The store was quiet wth customers, but two of the staff were too busy to even ask if I needed any help or to even make eye contact or say hello. When I did find the mascara I wanted, there was no box there to buy and not a staff member to find in the quiet store, to ask for help. I won’t be back.

Worst Sephora ever! Angelica has a major attitude problem! Came there to ask a question about a gift I received and could not help me or even wanted to help me for that matter. I’ll go to the Florida mall where their Sephora is much much nicer and with great employees!

My wife likes to visit this subspecialty store inside JC Penny’s. The Sephora is on the second floor level of JC Penny’s. They have some premium brands and prices evidently for fragrances, skin care and make up. The staff seamed friendly and helpful.

This is probably one of the worst Sephora locations that I’ve been to, maybe I just come on their off days but I’ve been pretty disappointed. For the most part, the staff either acts like I am not good enough to talk to or is just rude. I had encountered a couple of nice employees on my visits, but it seems to be the exception to the rule.
Their selection is smaller than the traditional Sephoras, but that’s a given since it is located inside of JCP’s. They have a really nice selection of Stila and Nars and a wide variety of perfumes. I wish they would scale back a little on perfume and expand how much makeup they carry, but that tends to be a trend with all Sephora’s within JCP and not just this location. I will probably visit this location again but mostly out of convenience and not the quality of service.

I can hang out here all day long. Perfume, makeup, brushes. Its like a playground. I love that you get to try before you buy. Selection is a little limited, because of it smaller size inside Jcpennys. Great customer service, I always feel special when I go in here.

This sephora is my go to sephora as it is closest to my loft. I enjoy coming here to purchase my items because it is small and private the only thing i would love to see is more employees as other sephoras ive visited were full of employees. This one help is hard to find when you need help and theyre only 3 employees who are buisy with other clients
Thats the only con so it may help to know what you want before going in because itll. Make it easier on you and them.

I love this little setup inside JC Penney! It’s definitely on the smaller scale but they do carry a majority of the premium fragrances, makeup, and skin care products that you would find at the Sephora’s at Millenia and Florida Mall.
Half of the staff members are so sweet and will do their best to help you find what you need and then the other half are rude. I also feel that most of the staff members aren’t knowledgable of their products. There have been multiple occasions when a staff member would choose a color that was way off from my skin tone or would just be like «Oh everyone likes this moisturizer so you should get it» instead of helping me find the product that best suits my needs.
Overall I think this Sephora is great if you need to pick up a product that you ran out of or if you just want to browse around and try things out. But if you’re looking for advice/​consultations you might as well head 15 – 20 minutes down I4 to the Millenia or Florida Mall locations where the staff can actually help you.

This Sephora is located in the JC Penny’s in the Altamonte Springs Mall, top level near the jewelry and shoes. They’ve been open here since June 2012. I happened in here by chance and discovered this gem with some of my favorite brands. The small store inside a store offers many premium brands of fragrances, skin care and make up that are not available in the local area beauty departments or shops.
The staff was friendly and helpful, I made my selections and upon check out was offered my choice of custom sample of a fragrance, skin product, etc. The sales gal made a recommendation of a new lighter skin cream with SPF and quickly filled a travel sized container with fresh product so I’m currently trying that out now. There are two stations set up for make up applications and several customers were taking advantage of the helpful associates skills.