US Heating & Air Conditioning

Called them for fridge hook up, told them I will need to connect waterline from under the sink, no one was sent for estimates prior to the plumber. So the plumber came end up couldn’t do anything because he doesn’t have the parts needed, he was here for about 30 min, gave me a quote of the work will need to be done and left, said he is not charging anything. two days later, got a call from the company says I owe them 178 dollars, I reasoned with them, they still insisted had to charge me at least $ 89 because the technician came to my house. It was ridiculous, no work done and just robbed me for $ 89

Our A/​C has been leaking and not working well so I called AHS our home warranty and the referred us to USHAC. I must say that my experience was very delightful with this company. I was told between 8 – 9 a.m. Jose called me a bit after 8 and told me he was on his way and would be here in 15 mins and he was. He went the extra mile and showed me what he was doing and why. I asked a lot of questions (as I“m a new home owner) and he patiently answered all of them. He worked hard and efficiently so he was done by 10 a.m. He dug out our buried A/​C condensation line, cleaned out the tray, put in a «T» pipe for maintenance, all with a smile. He recommeded that our coils be cleaned so we’re waiting for approval from AHS.
I did check the reviews and I was a bit worried but I’m grateful that it all turned out fine :-)

Not as good of a company as people describe here, why? They are not aware of people’s time, were scheduled for a time a d then they either reschedule or show up later because the are behind.
They Made several holes in my house that were not needed because no one knew where the leak came from, again badly trained employees who do not know how to do there job right the first time. The only thing they are good for is calling you back and making appointments around your time but other then that they are terrible but there employees are nice another plus but not enough for more then two stars.
They told me they were coming to finish the job and ended up coming to look at the job that was done so far only to reschedule it for another day when we were told it was ALL going to be done the next day by A SUPERVISOR.
Unless you have no other resources do not call them up and they are over priced for not being honest when they are coming only to re schedule because of some ExCUSE. NOT ACCEPTABLE!
Bad company run by a bunch of monkeys.

My AC stopped working and I called my Home Warranty company Old Republic. They sent the service order to US Heating AC and Refrigeration.
While the actual technician who provided the initial evaluation and installation of the part was polite, the people at customer service were rude, ignorant and impossible to work with. The response time was always slow. I was told I would get a service call on Monday, but then some extremely offensive woman with an attitude called me back and said it was TOO HOT for the technician and he would not come till the following morning. When I protested she HUNG UP ON ME!
They showed no compassion for the fact that I had no AC in a house with 3 small children. There was no use of common sense to ask me if I wanted to pay a little extra to have the part rush ordered and when I questioned this bad judgement I was screamed at by a disgusting person who claimed to be the manager & said he did not care at all about how miserable and hot we were. He then HUNG UP ON ME TOO! Because the part was under warranty I had no choice but to use this cowboy company.
It was only because the home warranty company who had selected this company got involved that I had AC back by late Friday– they were ok waiting till Monday– essentially leaving us for an entire week with a 95 degree house! I would NEVER use them again and I suggest everyone else stay well clear of them. In this economy it is very sad that really bad customer service is still tolerated and this company stays in business. I am going to do my best to get them struck off the list of vendors with the home warranty company for the way they treated me.

I have used them 3 times now. For plumbing and electrical.
They are a bit expensive. 2 capacitors on the compressor for $ 128! With labor it came out to $ 218 for 30 minutes of work. I learned my lesson on that one, but at the time didn’t feel like dealing with it.
The one a/​c problem I had before, the condensate line was plugged (I never thought to look at that) and he was in and out in under 20 minutes.
They do exactly what they need to quickly and properly. They are friendly and explain what is wrong. So I’ve always learned something.

I contacted USHAC because of my trusty, fellow Unilocalers. Unilocal isn’t just for restaurants, you know! :) Anyway, my AC had been acting up for a few weeks and finally quit. I was really frustrated, considering it was about 90 degrees in my house during the day time. I called and set up an appointment, and they were there that morning, first thing. What I didn’t realize, however, is that it would not be fixed that day, only diagnosed. They had to order a part.
They finally called me back later on that day to schedule the follow-​up appointment. They told me they could come that next Monday, not before the weekend. This was unacceptable, and I told them if they didn’t figure out how to come BEFORE the weekend that I’d find someone else to do the repair. They found someone to come the very next afternoon. This is really the only reason why I gave them three stars instead of more. You can’t tell me that a heating and air conditioning repair company doesn’t have enough techs to cover Orlando during this time of year. And my initial appointment was on a Wednesday morning, so it’s not as though I waited until the last minute to call and have them fix it. When you need a repair such as this in order to not ROAST TO DEATH IN YOUR OWN HOUSE, sometimes you have to put your foot down and demand service… especially at $ 70 for *just* the diagnostic visit.

Yep. I recommended them to a friend because of the previous Unilocal review. She was thrilled with their service and wanted me to Unilocal about them and give my seal of approval. I will use them whenever I need this type of service.

My home warranty company contracted this company to check out a leak underneath my house. Someone from U.S. Heating and Air Conditioning called within 15 minutes to schedule an inspection between 10am and 3pm, and they said they would call when they were an hour away. Someone called half an hour later to say they would be there within 45 minutes. When the technician arrived he assessed the leak by crawling underneath the house, then he repaired the leak by accessing the bathroom plumbing through the adjacent wall in a bedroom closet. It took about an hour to repair the leak and he showed me the pipes he had replaced. He also explained that there was standing water under the house and the boards beneath the floor were black, so he suggested someone should check out the house for mold. It has turned out to be a bit of a mess, but the tech was just great about showing up, not keeping me waiting, making the repairs, and cleaning up after himself. The company is licensed contractors for electrical, plumbing, and mechanical repairs and they offer 24 hour emergency service. The tech also said to call back if there were any additional problems because the repairs are guaranteed for 30 days. It’s so nice to have repairs to my home and not feel like I’m getting ripped off!