Kroger Food Stores

Can I give this place 0 or –1 review? I have shopped at Kroger and ordered drink here so many times. This is the worst experience ever. Ordered very berry hibiscuss no ice. The service was slow. I was reading stuff on phone and didn’t notice until I got the yellow drink taste like the combination of sugar and water. That’s all. No berries no thing else. Seriously?!

This is one of the worst grocery stores I’ve ever had the displeasure of shopping in. I’ve really tried to like it. In fact, I used to really like the tortilliaria until I went to HEB and discovered theirs is better.
Hard to know where to start, but here’s why I prefer to not shop here. The pharmacy. Great deals and prices; however the incompetency of the pharmacy staff leaves a lot to be desired. I have had two recent occasions now where the staff simply does not listen to what you say. One time, they refilled a different prescription than I asked. Same medication but lesser strength and then told me I could just take two of them. Unfortunately that would mean I would run out in the middle of the month and the insurance company would not pay for another Rx two weeks later. The second time is now. I have waited eight days for them to refill an asthma medication for one of my cats. Instead of calling the local vet as I told the technician on the phone she would need to do, she contacted the previous vet in California. Not sure what happened after that but eight days later the Rx has not been filled and my cat is running out of an essential medication. Now it’s Sunday and we have to wait until tomorrow to attempt to get this filled again. Not good.
The produce department is abysmal! Every now and then they have something really wonderful; like last summer when they offered raspberries at 50 cents a pint and they were fresh, beautiful and not moldy. But on an everyday basis the department is a shambles. There is always old looking produce sitting around. Yesterday I needed to buy cauliflower and all of it that was out was moldy. I have seen ears of corn on the cob with the husks completely dried out. I almost never see anyone working in the department; the plastic bags to put your veggies in are few and far between. Yes, some of the produce is decent but the whole department is so unappealing that it makes me not want to purchase any produce from there at all.
The checkers. They are nice people but don’t seem to know much about what they are doing sometimes. They often don’t know anything about the products (like clam juice) where one clerk directed me to a random aisle rather than tell me they simply didn’t know and they other admitted to not having ever heard of the stuff therefore not knowing where to tell me to find it in the store. And my latest experience was purchasing white button mushrooms. The checker was unable to figure out what kind they were. I told her button mushrooms which did not appear in her list. So, she charged me for shiitakes, then wanted to charge me for portobellos and even told me that it was not her job to know what kind they were! She’s a checker ringing up produce, yes she does have to know what it all is; that’s part of the job! They were simply listed as «white» in her book but she acted like I was stealing them since now she would be charging me for the cheapest kind. Yes, they are the cheapest ones. Hello!
I have never been able to purchase the meat here. It just doesn’t look that good to me. So, really, there is not much reason for me to shop here except for the occasional trip to get some standard packaged item I am out of. I wish that wasn’t the case since this is the closest grocery/​pharmacy to where I live. However, I will drive to the HEB to avoid shopping here.
Written in my travelogue: Good place to stop and use the restroom and get a Starbucks perhaps, but skip it entirely as a grocery store.