Received excellent customer service from Isaac here. I called ahead to have an appointment set to sign up for new services and he was able to ensure we were able to receive everything we were looking for(phone, tv, and Internet). When we came in, he was extremely knowledgeable with all the products and put extra effort in to thoroughly explain and ensure that we were getting the best deal.
Colton W.
Évaluation du lieu : 1 Amarillo, TX
I’ve never had such terrible customer service, as I have had here. After having been told that AT&T was responsible for messing up some aspects of my plan, a few months back, I was then told that it was my problem and I needed to call corporate to take care of it. My rep(Xavier…and not the cool one from X-Men) also didn’t seem to have any clue about what he was doing. He kept getting stumped and refused to ask for help even when I requested that he go get someone who might know what they were doing to help him out. He was way more concerned with how many pointless accessories he could sell me, or if he could get me to buy insurance on the phone, instead of fixing the issues with my account that they had caused. It feels like a salesman’s cesspool in that store. I’ll avoid the 45th and Coulter store at all costs from now on.