Waited for 25 min to ask about balloons, line was getting long, both the employee and manager(Daniel) ignored us the whole time we were standing at the counter. When the employee finally turned to help, she asked the people standing right behind us of they needed help. We spoke up, said we were next and had a question about balloons, they flat out did not acknowledge us. We left. Go somewhere else for balloons, the customer service here is non existinant.