Courtyard Amarillo Downtown

Nice hotel and great service. The front desk manager just made our day!!! After hearing the long distance we drove and the distance we still had to go he upgraded our one room to double room! With two tv’s, extra beds and great view from the ninth floor room… I’m so relaxed :).

Ok, so we don’t hate the hotel, but some aspects were not so great, some were nice…
Location: Downtown Amarillo is the worst, I mean its a ghost town, dilapidated buildings, ugly, a true armpit. There is no reason to stay down here and you don’t want to walk on the streets. Trust me.
Hotel/​parking: A renovated historic building. Parking was a disaster. There is a structure where you enter one of two ways: guest check in or guest parking. When arriving for the first time park at guest check in. There are a few spots with time limits and handicap spots galore. The guest parking side is code protected so you can’t park there until you check in… Once you have your code and key, get back in your car and drive around the block to enter the guest parking side. Seriously, no way to do that any differently. OH NO! Hopefully you didn’t forget to take your luggage out when you were on the check in side, there are NO elevators in the structure and no way besides trudging down the parking ramps with your stuff. OK. So parking stinks. At least you have a spot.
Rooms: Nice, very large, ample space. Decorated nicely. AC blew COLD, furious and LOUD. Wear earplugs. The bathroom was average, moderately upgraded, seat in the shower. Bed was a tad hard, overall it was a fine sleep. The curtains are massive as the windows are huge, they do block out all the light.
Food: What food? They have a coffee shop in the lobby that «serves Starbucks» not an actual Starbucks. They also have what appears to be a short order cook in the morning where they can make you a few breakfast items. The food was average… Eggs with fruit and the fruit was sitting in a full dish of water. Why the water? I was a little scared of it. Why not free breakfast? The front desk lady looked at us like we were crazy when we asked about complimentary breakfast!
Summary: I would pass on this hotel. If you are that interested in staying in an abandoned city with a historic building then come on down. I would have preferred the hotel row down on the freeway to be honest. They might have thrown in a free bagel in the morning.

I am a very loyal member of Marriott properties. Life time gold and close to completing lifetime platinum. I have both paid for a room here and used points. The last time I stayed I used points and the front desk did not at first understand my request as I needed two rooms that connected due to my young children. I called reservations and they helped get it arranged. The rooms are very nice and don’t have the old building smell that other properties similar to this hotel. The building is impressive and it is right downtown. I have always loved old architecture. The price can get a little high depending upon what events are in town but for the most part it is competitively priced. It is a nicer than average Courtyard property. If you are looking for a nice property to celebrate a special occasion it is worth spending extra for the suits.

This was a very disappointing stay. I’m here twice a year. I forgot to let the front desk know in advance that I wanted to use the A/​C. Like other stays, they have to come to the room to reset the A/​C breaker. An hour later, it is 76 degrees. It’s 11pm, 80 degrees outside and 76 degrees in the Courtyard Marriott. Unfortunately, this is not the first time I have had A/​C issues at this hotel. Never again.

First walk through, looked like a great hotel. You can’t tell that from the outside.
The room was surprisingly bigger than I thought it would be as it was set up differently than a normal, rectangular hotel room. The living space was quite big, which mean the television was a bit of a ways away.
The front desk staff were helpful and suggested a great Italian restaurant near by, Napoli’s.
Sadly, the hot water took forever to turn on in the shower and the tub didn’t drain very well, so you were standing in a pool of water. That wasn’t fun, but I won’t base my whole experience on that unfortunate shower though.

Very pretty rooms. However, the bathroom was clearly not cleaned. Soap from the previous resident was left in the bath and sink, the toilet was not clean (urine on the seat… ew), and there was hair on the floor. We noticed that the toilet was broken within the first ten minutes after checking in, and when my boyfriend and I mentioned it to the office staff, they said they would send a repairman up at some point. They never offered to give us a new room, so we were forced to sit around and wait for a guy to come by (no privacy). This is a minor thing, but when we initially reserved the room, we requested a room towards the top of the building. They gave us a room on the second floor right next to the elevator, despite the empty hotel.
This would easily be a four star star hotel if the room was clean and our reservation request was honored.

Room pretty good, front desk staff good/​Bistro food was good, but incredibly slow– even for a cup of coffee!

The shower wasn’t great. The motorcycle club from across the street kept us up for a few hours. The service at the from desk was good. The breakfast in the morning was better than expected. Rooms where clean for the most part. May be time to switch out the carpet.

I want to give extra kudos to the bistro server, Elvira. I hope she is your server, because you couldn’t ask for better service. She was kind, helpful, and efficient. Plus, she is friendly! Breakfast came out quickly, so we were able to get back in the road in a timely manner. The hotel itself is a nice place to stay. The rooms are clean and quiet, plus they are fairly large. I wasn’t sure about the parking, but they have security cameras, so I would call it safe. I am traveling across the country with a car full of stuff, so I have wanted to be careful. I am glad to report safe parking here too. If you want to stay in downtown Amarillo, I would recommend this hotel.

Love this place, love the staff and love the rooms.
This is the second visit to this place and it is because it is awesome otherwise I would not have come back. Anytime I am in Amarillo I will stay here. The price is great, the rooms are very comfortable and the location is great for the downtown area.
I highly recommend this location if you are passing through Amarillo, it is about a mile off the freeway and away from all the commercial stuff you normally get right off the freeway, but you are also away from the traffic, congestion and noise.
The staff are warm and friendly from the time you check in until you check out. If there is anything you forgot at home, they will do what they can to help you.
The rooms are spacious and the beds are amazing. This is a place I will continue to come to when in the area.

One of the best hotel rooms I’ve ever had. I travel a lot and have stayed in many hotels, so that’s saying something. I stayed here for one evening on my way driving across the country. The staff is courteous, parking is free and safe, the rooms are clean and very spacious. The restaurant in the loony makes it quick and easy to grab a coffee or a quick bite. If I come back through Amarillo again, this is where I’m staying.

This place is very nice, and most importantly, accepts the state rate! My coworker and I stayed here because it’s located in a historic building downtown. The rooms are very nice, comfortable, and spacious and the staff is super friendly and helpful.
The only downfall to this place, aside from the fact that they don’t have a pool, is that breakfast is not included. There is a bistro on-​site that offer breakfast and dinner, but it’s on the pricey side.
The beds are comfortable and Paul Mitchell products are provided in the bathrooms. The TV is large and a small fridge is provided in each room.
Probably my favorite thing about the hotel is that it is within walking distance of so many things downtown, including multiple restaurants.
If I am ever back in this area, I will definitely consider booking here again.

Beautiful hotel. I’m in Marriotts A LOT. It is NOT your average courtyard. Reminds me of the Hammond Courtyard in Dallas (Allen). Lobby is huge, awesome spot for relaxing by the big TV, eating in the café (with your own TV), or reading by the coffee bar (lots of free books to read and relax).
Parking is a pain. Yes. Get over it as you’re in Amarillo and this is a renovated building. It’s not THAT bad but if you have 4 bags and a entourage then yes, you’ll be inconvenienced. There are good options within a mile to eat, although if you haven’t had the spicy chicken flatbread in a Courtyard you must try it.
Staff was nothing but friendly, always saying hi and asking if you needed anything. The room was open, CLEAN, and good temperature.
Complain about the view? You’re in WEST TEXAS relax and take in what Amarillo is all about. It’s not Dallas or LA, but that’s what I like about it.
Overall this will be your best option here (the Fairfield by the airport is nice). Pay the extra money, do not stay at the Fairfield on the west side, trust me.

Here on business. Parking is tight. Hotel is booked tonite. Quite a few restaurants around. Have to walk. Hotel is ok. Have corner suite & have a nice view

I wanted to give this place 4 stars, but a couple of things really held me back.
First off, it was my oasis in this town. I will probably be returning to this hotel when I come to the Amarillo area, although they just built a new Fairfield by the airport that looks like a good option as well.
This is in a renovated old building, but don’t let that excite you. There is very little left of the charm of the historic building except a few small details. They have full-​fledged turned this into a typical Courtyard. Which can be a good thing as you get exactly what you expect.
The views are pretty good, depending on which side of the building you get, as it is one of the taller buildings in downtown. The rooms are quite comfortable and exactly as expected for a Courtyard. Everything has been updated and is up to their standards.
Now…why I could not give this place 4 or 5 stars:
1. Parking. There is no elevator in the parking garage next door, and very few spots on each floor, so you end up parking on the 3^rd or 4^th floor if you come in a bit later, hike down the stairs to the lobby, then up the elevator to your room. (and then back UP the stairs to get your car…) Spend the money and put in an elevator.
2. The Bistro is not up to standard. I eat there because I know what I will get. It is a limited menu, but usually well executed and familiar without the hassle of leaving the hotel. There was ONE person on staff, who continually ignored me. He made eye contact with me, but did not take my order for a full 5 minutes (he was cutting a melon and I guess wanted to finish first). No acknowledgement, nothing. I should have left… I waited for 45 minutes for a hamburger and a quesadilla, things that are not cooked fresh but re-​heated and usually take the Bistro staff about 5 – 10 minutes to finish. He kept starting on it, then going and doing drinks at the bar for other people. He reheated my burger 3 times because he kept stopping and going to do other orders. Where was this eagerness when I walked up? I was the *only* customer he kept waiting. When I finally got my food? It was all at room temperature, not even hot. Forget that… I am so utterly disappointed in you, Marriott, for this.
3. The staff. I dealt with the same person my entire trip, so this is really just a comment on her. She was uninterested and unhelpful. I walked up to her with a soda I picked up in the market, set it on the counter, and said «reservation for ** checking in». She rang up my soda, charged me for it, and said «have a nice evening.» Uh… what? I then later complained to her about the Bistro (see item 2), to which she replied only «Well he’s the only one over there.» I continued to say it was not to Marriott’s standards and this was unacceptable and she said «Well I’ll let him know.» and walked away!
In short, the actual rooms are to standard, but nothing else was. I would give it 2 stars in comparison to other Marriott properties, but it gets 3 because I’m comparing it to other options available in Amarillo…

this place is great. you pay a little more but get an awesome room. we paid 10 bucks more per night to get a corner room. totally worth it. great room and cool view of the city. very updated and great place to stay. only downside was no continental breakfast. they do have an awesome bistro with plenty of breakfast choices and Starbucks coffee for you coffee fans.

Recently stayed here for a business trip.
Check-​in was a breeze– the staff was extremely accommodating and friendly.
Room: clean, awesome design/​ambience and very comfortable. The bed was great– not too hard and not too soft.
The view: fabulous! Request a higher level floor when staying here– you will not be disappointed.
Overall, a great place to stay. A lot of history in the hotel too– they showcase this with plenty of art/​photography displays in the lobby.
I definitely recommend!

Amarillo really needed a nice hotel. This place is in the beautiful old Fisk Building now renovated with an urban modern twist. Comfortable beds, clean and quiet and a few great restaurants and bars just across the street — try Gooney’s for Asian food and Butlers for a good drink. After a few bad hotel experiences in Amarillo this one was a nice surprise.

We had a great stay at the Courtyard Marriott Amarillo Downtown. This unique building makes a great location for a fully modernized and comfortable hotel. Marriott has preserved some of the history of the building, while making sure that you are comfortable. The lobby is fully modernized and feels just like any other Courtyard I have stayed at. The bistro is large and spacious and is staffed with friendly and service oriented staff.
The room was large, quiet and very comfortable. All the members of my family had a look of amazement when we walked into the larger than normal hotel room. The room has fully modernized with Marriott’s signature pillows and comfortable beds.
While in a downtown location, parking is provided free of charge in an attached garage. The hotel is also located next to be one of Amarillo’s night life areas. We did not try any of the establishments but there was definitely a crowd on a Friday evening.
We had been staying out by the airport on past trips through the area, but I think we will be headed into downtown in the future. Thanks for a great stay.

It’s been 2 years since my last review and I have to say I am so pleased that this hotel hasn’t changed and is just as great as when I stayed 2 years ago. That consistency is huge with me and I would highly recommend staying there if you’re in Amarillo.