The Big Texan Steak Ranch Gift Shop

Cashier girl in gift shop was RUDE and could not care less if I was there or not. Very unfriendly and good thing I didn’t get her name (short brown hair, cold eyes, no customer service manners, about 5’4“ish inches tall). Full review:
We stayed in an RV resort about 10 miles away from this tourist steakhouse spot. We called for the free limo ride to the restaurant as we wanted to have drinks, so happily accepted the free ride to and from this restaurant to save on cab fares. We had been there once before and had not been impressed with any of it. This time, we had a waiter, Miguel, who made our visit so much fun. At this restaurant, you are quite often seated with other guests at a large table. Some may or may not like that, but we were seated next to very nice people and when the 3 guys in came by to play music for anyone requesting it, my boyfriend said «I need a love song» and they stopped, sang to me while it brought tears to my eyes. They sang to me & my man. We were holding hands and it was so sweet that it seemed like the whole restaurant was quiet and listening to them. That made the night special but in addition, I had the blackened grilled salmon and some sides that were all fresh, tasteful and large quantities. Miguel, our waiter, made some great suggestions and had my dinner served with grilled tomatoes and some fresh jalapenos, which I loved. My blacked grilled salmon was some of the best salmon I’m ever had. My boyfriend said that his prime rib was cooked perfectly and the portions were too large for him. Miguel was one of the best waiters that we have ever had and we told that to the Manager
They have a really nice outdoor patio area. Fun décor throughout the restaurant and lots to look at, but I agree with the previous reviewer as the pics through the hallway to bathroom do look like haunted house pictures, so small children might not like that. We will definitely go back if we are ever in the area and will for sure request Miguel as our server. All the other servers working that night looked like it was work and looking at the clock. Miguel wanted us to have fun and we really did have fun.
The only negative experience that I had was that I purchased a bunch of jewelry in their gift store and the next day, I realized that I had bought 2 of the same pieces of jewelry ($ 33 for one, $ 25 for another, $ 22 for another, etc.) and when I stopped back by the next morning, the rude young girl in the store refused to let me return the duplicate pieces that were still in the bag with tags on and receipts). I would go back for Miguel and the salmon, but certainly not go back to the rude girl in the gift shop to buy anything.

Cool atmosphere but food not so much. Steak over cooked and over seasoned, I would go somewhere else

This was a really nice gift shop! lots too choose from although a bit on the pricey side. scored a good deal on three shirts though. Pretty cool there’s a rattlesnake here too!

Customer service is lacking and everything here is overpriced and made in China. Totally disappointed.

I enjoyed my visit to this Texas landmark, the Buffalo quesadilla was better than expected. The service was a little underwhelming, but the live music was an unexpected plus.

I’ve been wanting to come to the restaurant for years, but it didn’t work out again this trip. I did, however, get to the gift shop since my niece’s husband needed a ride here to pick up another Big Texas Ranch cap for his uncle in Chicago – I guess they’re all the rage there. It was definitely an interesting store to peruse through. I thought I might get a can of rattlesnake to try but either they didn’t have it or it was too expensive – now I can’t remember which. They did have a wide variety of hats to choose from and a lot of other items including a plethora of Route 66 themed items and a some jewelry. All I ended up getting was a Texas Praline candy – a favorite ever since my daughter introduced me to them a dozen or more years ago. And a couple of postcards. Maybe I’ll get to the restaurant next trip!