I called in advance to ask about how much it might be to fix a leaky faucet. Said I thought it was a minor problem and didn’t want to be over-charged for something minor. The person on the phone told me the minimum, and when he came to fix it, that was all we were charged. I wasn’t actually home when they came to fix our faucet, by my fiancé was, and he said the service was fine. They did not require payment before the service, rather sent a bill. We will use this plumbing service again if needed(though hopefully it’s not)!