Ken’s Appliance & Service

These people know appliances. They helped me lengthen the life of my old dryer by a few years. Knew the parts I needed and told me how to fix the dryer myself. They also helped me fix a refrigerator I purchased on Craig’s list. Right parts and what to do to trouble shoot the refrigerator. If you have patience and a willingness to do your homework these people can help you. And all the while they did not push a sale.

If it was possible to give 0 stars I would!
They came to fix my dryer, the service tech looked at it and said he had to order a part for it. Got a phone call two days (on a Wednesday) later from one of the secretaries asking when I would be available to let the tech in my house. I told her it wouldn’t be until after 2 or 3 as I work. She abruptly told me that that would not work because her tech didn’t work past 1, I asked if they could come out Friday afternoon as I get off earlier. She informed me he didn’t work on Fridays either, and said the only time he could come was the following Monday. I reminder her that I didn’t get off work until 2 or 3. She then told me to leave the door unlocked so he could get in. I told her that would be fine as long as he locked it on his way out. (I was leery of doing so but I am a pretty trusting guy) Monday comes along I get home from work and to my surprise my dryer still wasn’t fixed!!! I tried to call no one answered nor have I received a phone call apologizing for the no call no show. It has now been almost two weeks that they said they would come out and fix it and nothing.
Do not waste your time on these fools! Poor customer service lack of following through with appointments and just an all around bad experience dealing with them.

This place is a joke. DO NOT GO HERE. Very poor service. Don’t waste your time and money. Very unorganized and poor communication between employees.