Taco Bell

out of hard taco shells, out of tostadas, out of lettuce, didn’t ask what else they had run out of, but the cashier indicated that there were plenty of other items that they have in stock. the 20 minute wait, didn’t help the situation either.

Hate this place. The general location, not Taco Bell. Don’t get me wrong, I’m not a Taco Bell hater. Iv been here at least a dozen times and have never had a good visit. Most times it’s just extremely slow and rude service. Many other times I drive off and later find that my order was wrong. Twice, I have filed a formal complaint with the corporate office and got no response. Another time. I timed it and we were in the drive threw for 15 minutes and there was only one car in front on us. That order was also wrong and cold. During that visit I filled out a costumer complaint and got no response again. Last week I felt I should try it one more time. 3 pm. Two cars in front of me and it took over 10 minutes. Somewhere between 10 – 15. Miles down the road I found out they had my order wrong again. Beef instead of chicken and sour cream. Just terrible. It’s to bad because i like late night Taco Bell and I will never go back.

I know I shouldn’t expect much since it is Taco Bell, but the service here is pretty slow for being considered fast food. Waiting over 20 minutes for a few items when the restaurant isn’t busy is concerning. The staff just seem lost after you place your order. Maybe they are just understaffed or under managed, or maybe a bit of both. I would explore other options unless things make a drastic change.

OK– so it used to be that you never knew if your order was gonna be correct or not. That seems mostly resolved. But the wait now… like insanely long. Hard to call this fast food when you have to sit in the drive-​through for 15 – 20 min. On the regular.

Worse wait for 3 tacos. 20 minutes! Second time this has happened. Not sure why it takes 20 minutes very disappointed because I love Taco Bells food

Ok Taco Bell you’re the next ok next to Del Taco that I like
your service in story city sucks they can never get it right they need to get their speaker fixed for one thing and they close early they don’t have breakfast or not even open in the morning I’d actually like to get it there it’s closer to where I live but I have to get it a half hour away from my house by the time I get it home to my husband it’s cold and you change your menu prices every time I come in and tell me you have this one day and the next day you will give it to me for what your menu says. Aims Taco Bell I get off and come here for lunch one day in your clothes because you don’t have any enough people working in the middle of the day really who does that and then you get new people at your window and you ask for a dollar bean burrito but no you know you can only get a burrito bean with rice what the heck you can take the rice out I miss Del Taco they also had green hot sauce it was delicious and didn’t fight me on my dollar bean burrito if I wanted it oh and another thing waiting 10 minutes in line for our meals that’s ridiculous come on step it up higher more people people are on lunch they only get a half hour sometime so you guys need to step it up and make it happen this is called fast food not dining in I’ve been sitting in the drive thru for the last 10 minutes what’s going on

This Taco Bell is so awful. We’ve been in the drive thru for literally 30 minutes. And we haven’t even pulled up to the window yet. Absolutely ridiculous. Somebody needs to tell this location to shape the fuck up

I’ve been here three times now. Ask through the drive through, so I can’t sleek about inside service. Outside however… I don’t know if I’ve been going at the wrong times or what, but I’ve waited 15+ minutes everytime, I’m pretty sure that’s not the taco bell standard. Food is the same though

It should reiterate prior to my review that this is a Taco Bell. It’s a cost-​savvy, fast food establishment. It was not built to be a 5-​star Hispanic-​Fusion restaurant with a maître d’ and reservation list days long. I wanted to emphasize this point because I’m reviewing this place based on that being common knowledge. That being said, this Taco Bell has shown has been a tried and true example of how fast food restaurants can still amplify a positive dining experience through customer service and clean food preparation.
My experiences with the Ames Taco Bell have primarily been through the drive-​thru in later evenings. My wife is a big fan of them and so I’ll often stop there on my way home when I have to work later than normal. There has not been one instance while doing this where the employee has made me as if I have just wasted there time. Every time I stop I’m greeted appropriately and pleasantly. This attitude is carried throughout the entire transaction. I will note, there are certain times of the day that the line can back up, but with only one window, being popular, and with great retention of customers — it’s easy to forgive.
The menu is standard, and expected. They offer the full range of Taco Bell’s essential, specialty, and light-​eating items. There isn’t really much to say in terms of their food — it’s Taco Bell — you know what to expect. I will say from the standpoint of being able to vie w the kitchen, it’s very well kept up. There never appears to be that greasy, «fastfood-​esque», vibe to it. It’s always well-​lit and viewable from inside and drive-​up. The customer is able to see their food being prepared. That cleanliness transfers to the employees. It does vary from person-​to-​person, but in an overall they do exceed that generalized subpar employee hygiene. This not to say other places don’t meet simple standards, but I have definitely seen worse. I have not spent much time inside, but when I have, it’s been fine.
I have given this Taco Bell 5-​stars based on my expectations of this type of place, and previous experiences with other, not as pleasing places for a quick meal. I commend them on their effort for an upbeat customer service (even during late hours), their fresh (to the natural limits of fast food) preparation, and the cleanliness. Any Ames native can tell you, when the original Taco Bell closed there was unexpected cry for the city that only a 3-​minute chalupa could fill. I believe the new one has replaced that cry with a Dorito-​dusted smile. Good work!

It’s Taco Bell.
The place seems clean and the food tasted like Taco Bell is supposed to taste. The drive thru was on the slow side.

Disappointed with the availability of many menu items. They were out of Doritos tacos, Cinnabon delights, and Baja blast. Not sure how that happens, but I was looking forward to getting all of them.
3 star review because otherwise everything was satisfactory.

Terribly slow. Installed this app and writing this review while stuck in drive through. Has been a half hour so far, if there was a way out I would take it, but unfortunately there isn’t. Never again.