Friendly enough on the phone. Were available quickly. 65 dollars service call on a saturday morning. 20 dollars to open the door. Personally felt they were maybe rougher on the lock than they needed to be then at the end said the door lock was finished and could not be repaired and tried to sell me a new expensive lock. I fixed the old lock my self and now it works perfect. So They did there job but I felt their intention was to sell me a new lock. Maybe just my perception.