Pro Lube

So far the only mechanic I have ever brought my car to, and the only one I ever plan on going to! Always great service and a job well done. I can almost always bring my car down for whatever it needs and have it fixed that day, and very quickly. Very friendly staff, great customer service and reasonable prices, definitely recommend!

Very pleased with Eddie. He took my sister’s car in same day, repaired a problem for even less than the quoted price. Nice guy and very fair. Highly recommend if your car needs some work!

A little backstory: My 2004 RAV4 recently started acting up (very loud on start and acceleration) and as you might have guessed: exhaust. It’s a used car that I financed and bought a warranty for, but the warranty didn’t cover anything. Toyota did the inspection and estimate before I knew that, and gave me an estimate for a whopping $ 3,700 (specifically I needed catalytic converter, struts, 4 new tires, alignment).
Anyway, on to the relevant part. I headed down to Pro Lube near the end of the day. I should say that there are many mechanics in that area in Amesbury, but I’ve had positive experiences with Pro Lube before (see below). I didn’t call ahead so I didn’t know if anybody had time to talk with me, but Eddie was available and listened to what i had to say. He put my car up on the lift to check it out, and called around for the necessary parts. Within minutes, he gave a much lower estimate and a promise that not only would it be done correctly but that I wouldn’t get a lower price anywhere else around. He also told me to drop the car off the very next morning.
Long story short, it got all fixed up in one day (dropped off around 8 am, got the call around 4:30 pm). Eddie told me I had also needed a sway bar link. The final price was exactly what he’d said it would be. He also told me that he had something to show me, and I had no idea what to expect, but it turns out he took the time to paint my rims (which were rusty and generally awful looking, and something that always bothered me about my otherwise good-​looking car) and they look great now! It was completely unexpected, I hadn’t mentioned anything about that, but now my car looks so much better and it was just such an awesome gesture that he didn’t have to do.
I also want to add that a year or so ago I was having trouble with my last car (kept dying as soon as I started it or so I thought) so I stopped by to see if I could have it towed there or something. Eddie (I’m not sure if he’s the owner, manager or something else but I’ve seen him there each time) offered to come TO MY HOUSE and check it out (I do live nearby)… he popped the hood and did some I-don’t-know-what and seemingly magically fixed it. He did explain but as you might be able to tell I don’t know much about cars…
In review: Car runs great, service is awesome, fixed super fast and I feel everything was fair even for someone like me who knows nothing about cars.