EG Tax

If I could give them zero stars, I would. This is the most incompetent bunch of people I have ever met!
My husband and I had a unique circumstance with our child so, we went to go get our taxes done and had a coupon for EG tax. I got there and Dave (at the Location in Depew on French rd) did our taxes for us and assured us that despite my daughter not having a SS number we would receive the child tax credit for her.
We sent in all the tax forms, and waited. About a month later we heard back from both the federal and state government saying our tax forms were incomplete. So we went back to Dave and he resubmitted the forms to them.
The federal government accepted it and we received that refund, however, the state did not. I called the state and they said that there were 2 pages missing from the tax forms and that they were never sent. I wrote down the titles of the forms and then called corporate (because at this point it is now September and the local office is closed). They told me to come in. I came in, didn’t get to see anyone. They copied all my tax forms and said someone would call me the next morning. I never got a call. So I called them 2 days later. I spoke to the desk clerk and RETOLD THEM EXACTLY WHAT WAS MISSING. He said it wouldn’t be an issue and he would resend them himself.
Never got any call from corporate for a follow up, never received the $ 600 that was owed to us from the state, and they never offered to refund us (yeah, we paid for this awful service). So I have basically given up.
I would NEVER use them again and I tell everyone that even thinks of using them not to do it. They have horrible customer service and they have no idea what they are doing.
It’s now a new tax season and my taxes from last year are still incomplete and now I’m at a complete loss and out about 150 bucks from using their «service.»
Pathetic and incompetent.

I wish I had started going to EG Tax sooner. I probably missed out on a lot of money over the years.
I was seeing another accountant who was a family friend (I’d write a one-​star review for the place but I guess I feel bad because he knows my family personally). He was skipping tons of commonsense, typical deductions that I should’ve been getting. I guess it was a big red flag that I do work as an independent contractor and I work in several states and he asked me zero questions about my expenses and such. He just collected my tax forms and that was it.
Anyway, I went to EG Tax and they were able to file amendments to my previous year’s filed taxes and I got $ 800 refunded. Simply by switching accountants I got $ 800, which is crazy to me. The accountant I saw at EG Tax was Chris and he just asked me some questions and then walked me through what instead I owed various agencies and what I’d be getting back.
The one thing I will say is, at EG Tax they can be pretty busy so you have to set an appointment, or if you walk in, you may have to wait. But I take that as a good sign — my previous accountant’s office was always empty and now I know why! If you think you’re paying too much on your taxes or your accountant isn’t really looking that closely at your situation, I’d definitely recommend EG Tax.

I’m only 25 and they did my taxes for 2010
& 2011. I have had IRS problems because of how they reported things. I owe taxes from those years now. EG tax is only paying interest on it. I have never had more of a headache with anything than dealing with EG tax. Do not get your taxes done with them if you don’t want mistakes. They did my 2012 for free because of all the mistakes before. I shouldn’t have even let them. Now in getting IRS letters for that year. Worst experience ever!