Eye Care Professionals of WNY

They are not on Sheridan drive anymore. They are now located in the village of main street in Williamsville. The eye doctor was very nice. The time that it took me to get my glasses, not so nice. 6 months after I received my eye exam I still had no glasses. Why? There was a problem with my insurance that needed to be verified, and do you think anyone would call me to say hello? Nope! It sat on a desk. That was 3 months after the eye exam. So I called them, answered all their questions and they said it will be 3 weeks. Well 3 months later, still no glasses. So I called again, and spoke to the secretaries, and they said «oh these have been sitting in the drawer for a month» I said «why didn’t anyone call.» they had no valid excuse. It seemed to me that they are so big that they really didn’t care if they wanted my business or not. 9 months later I just picked up my glasses yesterday and the prescription lenses are wrong. Agghhh. This place is horrible. This was my experience. You may have a better one, but I do not recommend these people to anyone, sorry. Bad mojo. Hope this helps.

I was able to schedule an appointment for my wife and I at the same time, which was convenient. Check-​in was easy, and we completed the health history online, which made the process quicker. The exams went smoothly, as did our fittings for glasses. Our glasses were ready for pick-​up in about a week, contacts were there even quicker. Overall, very satisfied.

I saw Dr. Downey and was very pleased with her treatment as well as the wait time (which was nonexistent, although I arrived about five minutes late). So no complaints as far as the actual eye exam although upon reflection I realize that they didn’t offer a comprehensive dilated exam.
Otherwise, my experience was incredibly frustrating. When I asked to have my prescriptions printed they didn’t print both, something I didn’t notice until I’d already returned to work.
Inconvenient, but I quickly signed up for a fax-​to-​email service so I could get it «faxed» right away, fine. Additionally missing was my PD, which comes with every prescription I’ve ever had. When I called to find out where it was, I was told that they «don’t give it out.»
In other words, if you want to buy your glasses online and not from their store, you have to measure yourself. Since this consists of printing out a ruler and holding it in front of a mirror, it’s completely ridiculous that they won’t provide this as part of the prescription (especially since they have a blank area on the prescription sheet where it should be filled in). I still can’t believe they wouldn’t provide it as part and parcel of the standard eye exam.
Overall, I’d recommend trying to find someplace a little more professional.