Holiday Inn Buffalo Amherst Hotel

Friendly staff in hotel and restaurant. Restaurant is attached at lobby and serves dinner until 11 as well as breakfast (and has a bar). The room compared favorably to others I’ve been in recently — maybe they’ve done work since the negative reviews. This is now my hotel in the Buffalo area. Close to the Interstate.

So, I am staying in this hotel again, almost exactly a year later (not my choice, believe me.)
I am in the same area of the hotel, just downstairs from my last stay. Curiosity got the best of me and I had to check out the stairs that were repaired by duct tape. And yes, 1 year later, still covered with duct tape instead of a proper repair.
I have dropped review to one star since they clearly don’t care about this place or their guests. This is such a simple fix, I can’t believe it!

Came from Boston to take a view at the beautiful Niagara Falls & wanted to book somewhere a bit cheaper since we wanted to gamble a bit at the Seneca Casino so came across this hotel after seeing positive reviews with a reasonable price. Our room was clean, King size bed was comfy & found no bed bugs, yay, it’s one of my greatest fear! Would have given another if there was a microwave in room & if central ac was working properly & another if they had complimentary breakfast in the morning. Otherwise, it’s an ok hotel.

After my second stay I’m convinced this is a great hotel, spacious clean throughout. The check in is smooth and gracious– starting out with a gift packet of bottled water and chips, followed by hothouse d’oeuvres both in the lobby, and bar. Each meal has been delicious and reasonable. Its located on a Interstate exit and central to Buffalo. I’m hooked on Holiday Inns and Amherst is great.

This hotel is very nice. It looks like it was updated since last reviews below. Does not smell like smoke and is very clean. I checked for bed bugs and none whatsoever! The room was very reasonable for the price. There is a nice indoor pool and fitness facility. We were just passing through on our way to Massachusetts. We would definitely stay here again!

This place is a dump. It’s non smoking but smells of years of smoke, with carpet fresh to mask the smell of smoke and mildew. However, the masking agent o only makes it worse. Plumbing issues, had to change rooms twice. Bar is below average quality. Only positive thing it’s that the manager was pleasant and I got a free drink at the bar coupon. Though, It was ruined by being served wine in a dirty glass, then when I sent it back the bartender poured it into a different glass instead. I had to specifically ask for a fresh glass of wine in a new clean glass. I will never come back.

Nice hotel for the price, excellent location to the airport. Not too crowded with tourists, some updating could be needed on the interior finishes in the bathroom but overall the rooms were clean presentable and somewhat modern. The sofa beds are considerably less than comfortable according to my children. The king size bed was very firm but made for an excellent night’s sleep. The hot tub is nice but spotty on whether the jets work. Outside pool only, very large & very clean. The attached restaurant was very convenient and served good food also permitted you to bring your alcoholic beverages back to your room.

stayed here for a quick nights rest while passing through on a road trip. I’d prefer an air b&b or a hotel upgrade for sure. this hotel needs a makeover! so much more competition in the area, unfortunately they had been full.
reasons why I have two stars: hairs all throughout the bathroom. in the showers, hanging from the vents, the bathroom floor. I was nervous about going barefoot.
also, a little overpriced for the quality!
on a positive note: staff was super friendly :)

Needed a room for the night and this worked. No bugs, the bathroom was recently repainted (the paint tape was still up). Friendly service. I would stay here again.

I got bed bug bites from this hotel. The staff immediately refunded my money, but has not responded for request for report of pest inspection. Other hotels I stayed at around the same time did inspect and provide negative report immediately, which is how I am positive the bites came from this hotel. I am now working with their insurance company to seek reimbursement for my medical bills and costs as a result of this. The hotel itself wasn’t terrible, and the staff was nice, but never ever again would I stay here. I am Hilton diamond and regret this rare trip with another brand.

Initially, the room smelled a bit musty but it was fairly quickly replaced by another odd oder. After we were settled in, my wife began to smell an odd oder. It turns out to be the smell of Urine from the bathroom. It seems that bathroom was clean but yet the oder remained. My wife used clorox surface wipes and proceeded to clean the entire bathroom, scrubbing the floor was well. Why? Because she chose to clean rather than uproot us all after a 7 hour drive. An hour later, the Urine smell returned. We called the front desk, and Manager Monique comes down and does not smell the obvious oder. She offers to put us on the second floor, but thinks we’re crazy because she does not recognize the stench of Urine. We decide not to move and we’ll purchase bleach and do another round of cleaning because I have a back issue and lugging a 75lb college bound duffle bag around just isn’t worth a hospital visit. We leave for dinner, go to the local Rite-​Aid and pick up rubber gloves, a scrubber and bleach. Round two of cleaning the Holiday Inn bathroom. After soaking the grout and tile, and cleaning for another hour, the oder is almost gone. Problem mostly solved. The rooms are mostly ok, the toilets do not have elongated bowels and need updating. The bathrooms should be completely replaced as there is rust and mold in areas where workers don’t clean well enough. Goodbye Holiday Inn! Never again!

This hotel is above average for the HI brand-​hence the fourth star. Convenient location, nice friendly front deal folks, and the room was CLEAN. Sure, it was probably built awhile back but they have maintained the parts I’ve seen of the property very well.
Even though I chose this property blind thru one of the booking sites that sells rooms at a discount, I would hope to get this property again through one of those services!

Rooms and corridors had a real musty old smell. The hotel looked tired and definitely passed its prime. The room was what I expected but some air freshener would be recommended.
I would avoid the bar unless you are really tired. The food was poor. It tasted processed and microwaved. Food was prepared way too fast in order for it to be considered made from scratch.
The hotel did have a good workout facility — quite surprising considering the condition of the rest of the hotel.

I visit the hotel restaurant/​bar quite often. Awesome selection of craft beer and the food is always good too. The bartenders are funny and the rest of the waitstaff do their job well. One of tthe better places in the area to grab a beer and a meal.

Stayed here twice and won’t do it again. first stay was mediocre although then restaurant for both dinner and breakfast couldn’t be operated with a smaller skeleton staff.
Things got worse on second stay. Got in late and room was musty and smelled of mildew nastiness. It was too late and I was too tired to deal with requesting a different room. No amenity for this priority club platinum and the night auditor couldn’t have been more disinterested in my check in experience.
The second go round with breakfast in restaurant was slow. Service was slow the food was slower. Eggs were overlooked and when waiter asked how it was I told him. He replied, «oh if you need anything else let me know.» No apology no interest.
Sorry but the whole experience at this HI was pretty bad. Time for a facelift of this hotel and some interest in customer service.

I have stayed at this hotel 2 times, and will be going back for a third time next week. that staff is ALWAYS friendly, my rooms is always clean, they have a pool, room service, housekeeping daily, and its a great safe location.

stayed here 1 night to check out UB campus, very close to the highway, and about 10 mins away from UB north campus, 20mins from the airport. alrite to stay for 1 – 2 night. nothing special.

A sufficiently nice Holiday Inn that is close to the highway and just about 20 minutes from downtown Buffalo. Nothing wrong with the hotel, but nothing outstanding either.

This hotel is okay. The chamber maid made it bad. We checked in really, really late. We even called the hotel to make sure someone would be up in the wee hours to check us in after driving all day and night. Well, they held the room. But a few hours after we checked in, a chamber maid knocked on the the door to clean the room. When I awoke I asked if she could come back a bit later. She asked, «What time?» I said sleepily, «I don’t know, later.» She said, «I’m not gonna be here all day.» I said, «1pm.» She said, «I leave at noon.» Then she wanted me to open the door to sign a form refusing maid service. I told her to come back at noon and I’ll sign the form. (She never returned).
Now, on her behalf, we got in at 2am Thanksgiving Day and she woke us up at 9:30. She certainly wanted to go home and have some turkey as well. I should have put the «Do Not Disturb» sign in the key slot. but didn’t. So my recommendation is… PUT THE FRIGGIN «DO NOT DISTURB» SIGN ON THE DOOR…