Valley Medical Group

This review is for a routine colonoscopy that I recently had performed at the Valley Medical Center (VMC) Ambulatory Surgery and Procedures Center in Amherst.
I don’t normally write reviews for medical facilities, but this facility was so well run I had to write something.
The preparation package that was provided to me a few weeks before the procedure was very comprehensive and easy to understand.
The nurse who called me before the procedure was helpful and very professional. She answered all of my many questions and helped me to better understand the process and procedure.
When I arrived at the facility I was greeted by a small team of nurses who admitted me and set me up for the procedure. They were helpful, explained what they were doing, and worked hard to put me at ease prior, during, and after the procedure. The were empathetic and 100% professional in every respect.
Without going in to any details, I’ll just say that the doctor was great and the actual procedure was much less traumatic than I had imagined it might be.
In the end I found that 99% of the difficulty and stress of the colonoscopy procedure was the preparation process that you must go through starting two days before the procedure. The actual procedure was a piece of cake, thanks to the doctors, nurses and staff at this facility.
One final word — the facility itself is totally modern, uses up to date equipment, and is spotless. In my view it is clearly maintained to very high standards.

What is wrong with this place? Everything! If you don’t have 15 minutes to wait on hold for a human– don’t bother. If you do get an appointment, and your doctor spends more than 10 minutes with you, someone keeps walking by knocking on the door just to remind them they’re spending too much time. I guess your doctor wouldn’t know how much attention you actually need. This was explained to me after I asked if someone wanted to come into the room. Unfortunately, my doctor left specifically over this. Now I know why the good ones keep leaving.

I’m sitting here and I believe that the receptionists at Valley Medical Group are training workers from the registry of motor vehicles on customer service. Who do you call when you want mean? VMG! VMG! VMG! Just left the cattle holding area (waiting room) and saw a fabulous nurse. If you get past the front line of doom, things are good.

I made a appointment for 9:45am and wrote it down. When I show up at 9:40 the receptionist tells me it was at 9:35. I told receptionist that was not the time I was given. She tells me i’m late and can’ be seen. Seriously??? 5 minuets late when I usually spend 15 – 20 mins in the waiting room before my name is called?
That’ obnoxious. The attitude there is ridiculous. And it’s sad because I have been going there since I was a kid. Had enough of the attitude. I Will find a better provider for myself and family.
Rob McAllister jr
South Amherst