Security Dodge Chrysler Jeep Ram, Service

Aside from the awful review i left 2 weeks ago, after i was screwed over completely by the sales team at Security Dodge, I brought my 2014 Challenger r/​t for service for a reoccurring brake squeak issue. I have owned the car for just under 1 year and have only 4500 miles on it so far. The first time I went to the service dept. about the squeak, i was told that «after looking over the brakes, it appears that there is a slight coating that has formed on the discs from the lack of driving that i have done in the car. And furthermore, to fix this problem, the brakes would need to be replaced and parts would need resurfacing, and it is a whole „ordeal“, so just don’t worry about it because it’s not a danger and it’s not worth fixing»
So I reluctantly took my less than a year old car, which is fully warrantied and covered for such issues home, problem not resolved. I just figured that I would be handing it back in next month anyway for the Dodge swap a lease promo that turned out to be a complete scam… (read my other review about Security Dodge for more details about that)
So after continuing to drive the car for another 2 months, the squeaking got worse… I returned last week to the dealership, where the service guy told me that I wouldn’t be able to get the car back today because they were busy and also «It’s just squeaky brakes, who cares?» So this guy is asking me why i’m bothered by severe squeaking very single time I apply the brakes on my $ 37,000 brand new car? I have 3 other cars at home, all older than the brand new challenger and those brakes don’t squeak at all… not a very professional response by him in my opinion.
So then I returned a few days later to drop off the car to have the brakes once again looked at. It turns out that there was no «glazed» coating on my discs, but my discs were ini fact warped and needed to be turned down and the calipers had to be replaced. So how was this not noticed only 2 months prior? And what happened to the «glaze»?
And now just 2 days after this issue was supposedly resolved, my brakes are still squeaking just as bad as before. So did they even actually replace/​fix the parts? Who knows!!! I will reluctantly be returning there again this week to try and have the issue resolved once again, but I really do not look forward to dealing with these people again.
I hate this dealership and every facet of it. Please do yourself a favor and DO NOT go here for a dodge or jeep. There are plenty of other Dodge and Jeep dealerships on the island, all providing much better service. If you don’t believe me, just check the other reviews, they speak for themselves…

Worst dealership on long island they destroyed my charger caused my drive shaft to fall out of my car when they replaced my transmission. The car is a 2014 charger and they messed it up. Last time it was in for the drive shaft repair the backed it into something causing the bumper to have a nice dent in it. I would recommend anyone the has a dodge vehicle to either go to westbury dodge or Huntington dodge for any service. Security dodge is the worst dealership i have ever been to. The service manger Bill Davolio is a complete dumb ass says he will get back to u and never does.
I will never buy a car or truck from this dealership ever again and would recommend anyone the owns a jeep or truck or car to go to westbury dodge or Huntington dodge u will get better service that this dealership will never be able to provide

if I could give a negative star I would. every time go there, they try to rip me off. this last time was for charging me for work I said I did not want and I did not need AND that they did not even do. This time it was the chip in the window insurance glass scam
long the story is that usually I avoid them like the plague. the service department along with sales people have both the integrity and the intellect of the characters depicted in the Wolf on Wall Street. But I had I had to go them for airbag recall and I figured how could they find a way to charge me when its a no charge repair
SO dropped car off for airbag recall in morning and midday service manager rob called and stated that my windshield has 3 chips and that they called insurance company and insurance would cover the whole windshield. I did not recall three chips but stated that if its cost anything I don’t want it and if there I is charges then sure replace it. with that he said goodbye. the I got another call form someone over there that was working on behalf of automotive retail solutions, (dodge ‘s glass vendor) who the got me and my insurance company on phone on 3 way conversation. when i told insurance that if I got 3 cracks its less half dollar, they said they would not cover window replacement but just window repair, but Automotive Retail Solutions was not on list. I thanked my insurance company for info and they left call. I then said to ARS that if its going to cost me anything then I don’t any service done. women said they most likely have performed It already so it will be complimentary. I said ok we will see when its ready. Yeah right nothing is complimentary from the a dealer let alone security dodge. knowing them, I printed my know your rights and nys repair shop guidelines and went to pickup car. when I go to desk they have the recall dodge paperwork and the another paper work with windshield showing 3 x and a claim number and I asked what the paper for. they said they performed the repair free of charge and that was the warranty. But the paper had a claim number and my insurance company. in fine print it essentially stated that if you sign the paper, you are authorizing ARS to bill insurance company for work and if insurance doesn’t pay you are liable for $ 60.00. SO the girl asked me to sign it and I said i am not signing –firstly I want see the work. I went outside looked at window…
point number 1 there were nr chips in areas described on paperwork.
point number 2 no repair was done at all
point number 3 the window was not even cleaned on outside or inside.
I was about to lose my mind and go back in there and bluntly address the fact that what they did was dishonest at best and insurance fraud at worst. but you know I had the key already, and why even deal with them. so I wrote this in hopes of being more productive and helping others avoid the window scam and on Monday I will call in my complaint to NYS. I already called my insurance company and let them know to decline any claims and also gave them name and number of ARS.
Bottom line it did not cost me anything and it would have at worst costed me 60 bucks. Still it was not the cost its the principle essentially they are running a glass scam and billing clients insurance companies without fully disclosing what they are doing.
you as the consumer. you have to wonder who is giving them 4 or 5 stars. I live in Amityville. I have been there 4 – 5 times. not once was good experience. I have to believe their own people are writing reviews. like 2.5 stars is still way overrated.

This place has by far the worst service shop around. I bought a 2006 grand Cherokee from a jeep dealership on north shore but I live on south shore so went to security when my car needed the be serviced. Went in for simple brakes and rotars. After having my car for over a week I get it back to find my car will not stay running on it own at an idle. So I bring it back another week they have it and can’t find anything wrong pick it back up and now check engine light is not on and flashing so I decided to get it towed back to dealership I orginaly bought from they have my car for a day or two and find they 2 of the 6 of my cylinders have been blown and the enigine misfires all the time … And the whole time security had the car I was getting charged labor over 1300 $ for labor alone and the only part I got from them war a sensor for around 40 $ (which I was told was reason car would stay running) so yea I will b never be bringing my car to this place again to b serviced

Brought my car in for a simple oil change and a once over before taking it on a long road trip. I made an appointment online for 4pm. When I am ignored for 10 minutes until I finally find someone to help me. The guy tells me he has no idea how I made an appointment for that time and that they close soon and the guys want to go home. Rude and disorganized. Why let people make appointments that you can’t keep? I hate this place.