Bottisti’s Pizzeria

Grew up in Amsterdam and was back in town to help care for an ailing parent over the weekend. When I lived here many years ago we would always get pizza from Bottisti’s. I was raised on it and in all my travels over the years I’d have to say that it was probably one of the best pizzas I have ever had anywhere. So, when I was back in town recently and saw that the place still existed I had to get it. The memories of that airy thin crispy crust, perfect sauce, home made sausage and just the right amount of mozzarella were making my mouth water. WHAT THE HECK DID YOU DO TO MY CHILDHOOD PIZZA??? If you are even part of the same family which I assume you are since you kept the name, PLEASE, go back into the archives, find the original recipe and follow it. I ate two pieces of this abomination because I was really hungry and used the rest to patch a good sized crack in my parents basement wall which was leaking water heavily. Worked well by the way.

I will never understand why my family enjoys getting pizza from here. For some reason they think it tastes good.
I hate the pizza, way too much sauce and the cheese is so bland.
The staff is so incredibly rude and the wait times are ridiculous. The fact this place stays in business is a miracle.

Bottisiti’s food is good. Truth be told, I actually really like their baked ziti. The problem is with their service. Essentially, the service sucks. It doesn’t matter who answers the phone, they always sound completely annoyed, as if you are bothering them by daring to call and place an order with them (although this isn’t just a problem with Bottisiti’s, as it seems like most of the pizza places in Amsterdam suffer from this problem). Then, they usually quote you a wait time of 45 mins to an hour (and many times they’ll even quote you longer wait times), and sadly, it almost always takes longer then what they’ve quoted you. I’ve had to wait 90 mins or more on several occasions, and one time it took over 2 hours. And it doesn’t matter if you have it delivered or you pick it up. I’ve gone in to pick a pizza up, and had to sit and wait for over 30 mins longer than they told me. Last night I called at 8pm, and told them I would like to place an order for delivery. I was told (rudely) that they stop delivering at 8:30, so I would have to come pick it up. I reminded them that it was only 8pm, and they (rudely) told me they were «all booked up», whatever that means. As a pizza place you have to do two things well– make pizza and deliever it. Ordering a pizza, or some baked ziti, should not be this hard. Not when there’s at least a dozen other pizza places to order from. If Bottisti’s could improve their customer service skills, I would be happy to recommend them, because as I mentioned, their food is quite good. But, I see lot of other reviews online stating the same complaints– crappy customer service — and apparently the owners don’t care. So until they do start caring, I’ll be ordering my pizza elsewhere.